This vacancy has now closed

Volunteering Experience Officer

  • Full time
  • £32,055
  • Flexible location*
  • Closing 4th June 2023

  • Advertised from 25th May 2023


Are you passionate about creating excellent volunteer experiences? Are you looking to use your skills in volunteer communication, training and engagement to make a difference? Then join Shelter as a Volunteering Experience Officer and you could soon be playing a vital role within our thriving Volunteering team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. That’s why we engage more than 2,000 volunteers in our shops, Hubs and local communities. Put simply, it’s an exciting time for volunteering in our communities as we develop new volunteering opportunities to realise the potential of engaging volunteers in our fight against the housing emergency.

About the role

An exciting new role within the team, you’ll be instrumental in ensuring a quality, inclusive volunteering experience that equips volunteers and connects them with our cause. Indeed, you’ll have responsibility for cohesively managing all resources and communications that directly support the volunteer experience, including our monthly Volunteer News, a Volunteer Handbook and volunteer learning content. Managing a planned approach to updating and improving resources and developing new resources and methods of engaging with volunteers will be important aspects of the role too. And, when it comes to delivering Volunteer Forums in England or working with the Volunteer Coordinator in Shelter Scotland to plan an approach to forums that’s inclusive and serves the needs of volunteers, again we’ll count on you to deliver.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

Already with experience of supporting the involvement of volunteers, you have a good understanding of what makes a quality volunteer experience from attraction through to exit. You’re also used to designing and developing learning content, planning and delivering presentations and facilitating training and workshops. What’s more, you’re confident and creative using a range of communication methods, including using the written word to engage audiences across different comms platforms. A proven ability to plan and coordinate projects and prioritise your workload is also required, as is an innovative, solutions-focussed approach. Comfortable working both on your own initiative and collaboratively, you’re also proficient using Microsoft Office applications to create engaging resources.

We’re recruiting to a number of roles in the Volunteering Team in May. If this role has sparked your interest and you’d like to know more, or you’d like to find out about the other roles available and to get a feel for the team and for Shelter, we warmly welcome you to an online info session with Volunteering Team members from 12.00hrs to 13.00hrs on May 18th. Please email to book a spot


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

*Can be based in any of these locations – remote or hybrid working or Bristol, Birmingham, Norwich, Bournemouth, Merseyside, Manchester, Blackburn, Newcastle, Plymouth, Sheffield, Edinburgh, Glasgow, Dundee or Aberdeen, with travel to volunteer forums as needed.

Application notes

To find out more and apply please visit our website

Closing date: Thursday 25th May 2023 at 11.30pm