This vacancy has now closed

Welfare Rights Officer

  • Full time or Part time
  • £25,500 – £27,200
  • Edinburgh and surrounding area
  • Closing 18th July 2023

  • Advertised from 23rd June 2023
  • 30 – 35.75 FT hours over 4 or 5 days. This is a contract until 31st March 2025 (with the option to extend beyond March 2025 subject to further funding being secured).


Into Work

Into Work provides a holistic wraparound supported employment service to disabled and neurodivergent people and those with health conditions, across Edinburgh and the surround. Our projects and services are person-centred and our approach follows the social model of disability.

Co-production is at the heart of what we do; we work with people who have lived experience of disability to help design and shape our projects and services. The aim is to remove common barriers to work and support people towards and into fair and financially sustainable jobs. To help achieve our aims, we have a dedicated Financial Inclusion Service (FIS) available on a 1:1 basis to all clients, covering benefits, income maximisation and cost of living. We also deliver workshops and offer benefits awareness training to external and partner frontline staff.

The base for this role is Norton Park, 57 Albion Road. Edinburgh. It involves hybrid working – remotely from home online and in-person in the community and the office.

The Role

2023 sees Into Work reach 30 years of successful operation. As well as those we support, at Into Work we are committed to the well-being and development of our staff. They are the key to our success and have helped us to deliver services and grow into the flexible, specialist provider we are.

At this exciting time, as we expand our Financial Inclusion Service, Into Work is looking for an experienced Welfare Rights Officer to work alongside our Welfare Rights Lead in providing advice on benefits and conducting comprehensive overall household financial assessments on expenditure and maximising income – including discount schemes and grants/funds available to address the cost-of-living crisis.

The aim is to remove financial barriers to employment, such as anxiety and poverty, including in-work poverty and to create opportunity for those we support. The purpose is to help people feel empowered and confident; able to choose to focus on and consider work, including better work.

This service also delivers impactful workshops to people in the community and to others in support roles. It is adaptable, to suit the needs of the attendees. The post holder would be expected to conduct 1:1 client meetings and workshop delivery. This includes travelling within Edinburgh and also the surrounding area.

About You

We are looking for someone who is empathetic and committed to equality, with recent experience of delivering welfare rights advice on both in and out of work benefits, disability benefits, income maximisation and current cost of living funds. Someone confident in completing full benefit assessments, better off in work calculations, appealing decisions and on potentially representing to tribunal level.

You will need to be organised, flexible and articulate, able to provide a high-quality, professional service online, via phone and in person and become comfortable with the delivery of our group workshops. We’d also like you to be adaptable and happy to respond to new opportunities in line with the development of Into Work’s Financial Inclusion Service.

What’s in it for you?

In return you can expect us to support you to enhance your skill and experience through training and development. We believe this role may suit you if you have the above experience and you are looking for something perhaps a bit different. There is team-working and collaboration with other project colleagues as well as autonomy, variety and opportunity for creativity and helping develop the service as it grows. You can also expect a supportive and progressive working environment which reflects our values of openness, flexibility, perseverance and collaboration.

We hold a silver Investor in People award and are committed to the continuous improvement and development of our employees.

We are also a Living Wage accredited employer and a Disability Confident Leader.

As an Into Work employee you will also benefit from:

  • A generous starting annual leave entitlement of 34 days, increasing to 37 days with length of service (pro-rated for part time employees).
  • Employer pension contribution of 7.5%.
  • Access to death in service scheme.
  • Enhanced company sick pay.
  • Paid carers leave.
  • Free and confidential employee assistance program and services for employees.
  • Access to cycle to work and Techscheme discounts.

Application notes

To find out more and apply please visit our website

Closing date

18th July, 2023 9:00 am