Customer Experience Specialist – Digital Services
- Full time
- £30,000 – £32,000
- Edinburgh. Blended working (home and Edinburgh office-based).
- Closing 23rd October 2022
- Advertised from 6th October 2022
- Salary: (depending on experience).
- Position Ref: CL 956
Role
Energy Saving Trust is an independent organisation working to address the climate emergency.
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.
The team
- An exciting opportunity to become part of Energy Saving Trust’s customer experience team. With the customer at the heart of everything we do, we are dedicated to understanding and continuously improving all things customer experience.
- Leaning on the expertise of project experts and teams, we consult and support on any potential customer touchpoint improvements helping advice teams to succeed
- We collaborate closely with our internal advice teams and Home Energy Scotland (HES) subcontractors to support them to provide a world class service and meet or exceed contracted standards.
We achieve this through:
- Continuous evaluation and customer feedback analysis.
- Identifying and implementing continuous improvement areas.
- Influential coaching and feedback support.
- Ensuring quality advisor resources and training are in place to aid continuous success.
- Exploring and implementing digital engagement channels to enhance customer experience options.
The role
Home Energy Scotland (HES) helps people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint. The service is funded by the Scottish Government and managed by Energy Saving Trust. Together, we work with people and organisations to help tackle fuel poverty and the climate emergency – both key priorities for Scottish Government (and humans in general).
As the customer experience digital specialist for the Home Energy Scotland advice network, primary aspects of this role include:
- Leading our programme of digital evolution, driven by customer needs, to enhance experiences and accessibility options. This includes improving existing tools and introducing new digital products.
- Driving the development of service design and managing Home Energy Scotland’s digital workplan, progressing this in collaboration with colleagues and stakeholders, ensuring digital experiences are integrated, smooth, inclusive, accessible and consistent.
- Meeting customer and delivery needs, ensuring high levels of customer satisfaction via digital advice channels, whilst ensuring advisors are supported to succeed in quality of delivery.
- Using a collaborative and influential approach, supporting the integration of digital services into the day-to-day delivery of the HES service by the network of HES contractors.
- Management of one role and the digital budget.
What you’ll do
With a customer focus, you will own and develop the Home Energy Scotland digital ‘roadmap’ and Scottish Government digital workplan, prioritising the enhancement of existing products or the development of new products appropriately.
Introduce digital channels into the HES service, incorporate digital delivery into our company quality and feedback framework and support the network to successfully deliver the service digitally, meeting or exceeding KPIs.
- Continuously collaborate with internal and external colleagues and stakeholders to ensure the best end to end journeys whilst ensuring a joined-up approach and alignment with other internal systems.
- Analyse user and customer experiences, web analytics and other sources to identify ways to continuously improve and extend reach digitally, then implement required actions.
- Manage one direct report and the digital budget.
What you’ll bring
- A customer experience-led approach to digital service design.
- Project and change management experience.
- Experience in coordinating, collaborating with and influencing others across a range of internal and external teams with varying digital knowledge, and working in a cross functional manner.
- Self-starter, able to work on own initiative whilst prioritising tasks within a demanding environment and the ability to meet deadlines.
This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. This is a full-time role.
We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.
Location: Edinburgh. Blended working (home and Edinburgh office-based). Possible travel to Home Energy Scotland advice centres, located across Scotland.
Application notes
Closing Date: 23 October 2022
For more information, and to apply please visit our website.
Applications close 5pm, Sunday, 23 October 2022.
Interviews are intended to be held Wednesday, 2 November 2022.
To apply, please send your CV and cover letter via our website. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.
If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch with recruitment@est.org.uk.
The majority of our people are working from home but have access to our office locations – Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.
Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Our commitment to creating a diverse, inclusive and equitable workplace
To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us at recruitment@est.org.uk. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.
Find out more about our commitment to diversity and inclusion here.
A unique opportunity to join a successful and growing conservation charity!
The Bumblebee Conservation Trust (the Trust) is looking for a full-time Individual Giving & Membership Officer.
Your primary role will be
- To provide an excellent customer service experience to the Trust’s members, donors, and supporters.
- Day-to-day management of the individual fundraising elements of the Trust’s Microsoft Dynamics Customer Relationship Management database, ensuring it is fit for purpose.
- With the Individual Giving Manager (IGM), implement strategic initiatives to develop and grow income from Membership, Individual Giving and Merchandise.
The Individual Giving and Membership Team raises unrestricted funds for the Trust and stewards the membership lifecycle. These significantly contribute to aim 5 of the Trust’s strategy to be a sustainable organisation. The team also has a key contribution to strategic aim 2, encouraging individuals to take action to help bumblebees.
You will be a highly organised and detail-focused individual with excellent customer service skills across phone, email and written communication. Strong verbal and written communication abilities, alongside high computer literacy in Microsoft Office 365, are essential. You will manage detailed administrative tasks and be comfortable maintaining live data on the fundraising CRM database. You will work collaboratively to identify and implement system and process improvements, building effective relationships across dispersed teams. You will be a proactive team player who can independently plan and prioritise their workload, while recognising development needs and undertaking training to adopt new tools and technologies.
Please refer to the job description and person specification for more details of the role.
This is a full-time post for 35 hours per week. Some overtime work may be required and a flexitime system is in place.
This post will be employed on a permanent basis based at the Trust’s office in Stirling.
The Trust is an Equal Opportunities employer. This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status.
At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.
Do you care deeply about nature and its impact on people’s lives? The Loch Lomond & The Trossachs Countryside Trust (LLTCT) is seeking a new Trustee to serve as Treasurer and help guide us through the next exciting stage of our journey.
About Us:
Established in 2012, we’re a Scottish charity dedicated to nature restoration and community wellbeing within Loch Lomond & The Trossachs National Park. Our projects connect people with nature and build resilient landscapes.
As Treasurer, you’ll provide strategic financial leadership, monitor performance, and ensure compliance. You’ll help the board make sound financial decisions and support our vision for a healthier environment and community. Explore our 2023-2030 Strategy online.
What We’re Looking For:
- Strong financial management experience (charity sector ideal)
- Strategic thinker and team player
- Commitment to our values and mission
Commitment:
Around 6 hybrid board meetings per year plus occasional tasks.
Employment Coordinator - East Dunbartonshire
- Full time
- £27,990
- On site: East Dunbartonshire
- Closing 28th December 2025
Do you have a passion for helping people?
Do you have excellent communication and customer service skills?
Do you want to work for one of the best employability providers in Scotland?
Would you like to help someone with barriers to work find their dream job?
Then come and work for Enable Works.
Your role, as an Employment Coordinator is to provide support to people who have barriers to work to make progress towards and achieve well paid, sustainable employment.
Enable Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid.
Enable Works supports over 7000 people every year across 30 Local Authorities to learn skills for work.
We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.
We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team.
We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.
We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.
Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.
Please make sure you include a detailed personal statement in the ‘More about you’ section of the application to tell us how you are suited to the post.
About You
We really need you to have these
- The drive, energy and commitment to support people to obtain high
- quality, well paid jobs
- Ability to manage your own workload and prioritise as needed
- Confident communicator
- Strong attention to detail
- Professional presentation and personality
- Some knowledge of the local community
- Ability to work with people at any age who have challenging barriers to employment
- IT literacy
- Comfortable working towards targets
- A natural, professional relationship builder
- A full driving licence
Why?
Our vision is that every person in Scotland is able to access the support they need to find a high quality job that pays them well and your drive and commitment to this job will help them get there. You will recognise each clients individual skills and aspirations and work with them to find a job that they love.
Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you need to manage your work load well and be accountable for your time. Attention to detail is important as it means you can work accurately and follow instructions.
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Cycle to Work Scheme
- Season Ticket Loans
- Blue Light Card
- Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed.
Enable reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible if this vacancy is of interest.
Circular Economy Policy Officer
- Part time
- £33,111 – £35,299 pro-rata
- Hybrid/Remote: Stirling
- Closing 4th January 2026
Circular Communities Scotland is a network membership organisation, dedicated to supporting the establishment of a thriving circular economy in Scotland. We support and represent repair, reuse and recycling charities and social enterprises across the country. Our members prevent valuable products and materials from entering landfill, create local jobs, economic opportunities, and help promote and create social and environmental justice in their communities.
This is a new role for the organisation and the Circular Economy Policy Officer will be responsible for:
- Developing and overseeing Circular Communities Scotland’s core circular economy policy positions.
- Promoting our reuse manifesto in the run up to the Scottish Elections in May 2026 including running a hustings style event.
- Running a post-election campaign targeting Members of Scottish Parliament (MSPs), our membership and wider stakeholder organisations.
- Working with Scottish Government to see key policy asks enacted.
- Working with our membership to involve them in our policy work.
What we are looking for
We are looking for a strong candidate who has a minimum of two years’ experience in a policy formation or campaigning role at a national level. The candidate will be able to quickly get up to speed with our circular economy policy positions and indeed develop these positions further. An ability to network and build relationships with civil servants and elected representatives is also important.
We require a dynamic and proactive individual who will be capable of planning, launching and sustaining a policy campaign to support our Reuse Manifesto. We are expecting candidates to have strong communication and interpersonal skills along with a proven track record in managing multiple delivery workstreams.
For more information about this role please refer to the Circular Economy Policy Officer Job Description. Please note, candidates must have an existing right to work in the UK.
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