Service Manager 2 - North Lanarkshire Support Services & Expeerience Counts
- Full time
- £32,541 – £36,038
- North Lanarkshire
- Closing 31st October 2022
- Advertised from 10th October 2022
- 37.5 hours per week. Permanent
- REC1066
Role
Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education, among others.
These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.
About the Role
We are looking for a dynamic and experienced manager to manage our Care Inspectorate registered North Lanarkshire Support Service and manage and oversee our Expeerience Counts service. Both services are based within North Lanarkshire.
North Lanarkshire Support Service (NLSS) is a Care Inspectorate registered service for people with severe and enduring mental health problems. This service has been running since 2018 in partnership with North Lanarkshire Council, North Lanarkshire Health & Social Care Partnership and NHS Lanarkshire.
Working in close collaboration with other statutory partners, the North Lanarkshire Support Service model is well established, fast paced and recovery focussed based on three pathways of support depending on need: 6 week in-reach and discharge support in hospital; 2-week post discharge/responsive outreach support to prevent (re)admission; up to 12weeks community inclusion/re-ablement support. Using a person centred and creative approach and offering the right support at the right time, it is envisaged that service users can move on to experience a better quality of life and independence.
Operating since 2013, our Expeerience Counts Service is a non-registered Peer Support service supporting individuals over a 12week period harnessing the lived experience of Peer Workers to deliver a recovery-focussed, sustainable community-based service to support people’s mental health and wellbeing using structured self-management tools. Offering both 1:1 sessions and group work, Peer Workers use both MyRAP and Living Life to the Full as structured interventions. In addition, locality-based Community Link Workers connect individuals with community resources to increase access to specialist support and promote self-management and social inclusion.
Also part of Expeerience Counts is our Well Informed North Lanarkshire information service. This promotes mental health/wellbeing resources via ‘shop front’ accessible walk in facility, information stalls, community engagement and signposting via phone calls and online/social media.
What we are looking for
We are committed to providing care and support to our service users and are looking for a Service Manager 2 who is equally dedicated to the provision of outcome focused person centred care.
The Service Manager 2 will provide dynamic, confident and positive leadership and management while demonstrating and evidencing the following;
- Be suitably qualified to apply for and become the Registered Manager with the Care Inspectorate for The North Lanarkshire Support Service ensuring all relevant standards, legislation and best practices are met.
- Attend and work confidently and collaboratively within partnerships and represent SAMH at strategic partnership meetings.
- Leading and managing teams to ensure safe and effective provision of support to those people who use the service through the promotion of outcomes focused person centred approaches.
- Reporting and evaluating of operational service delivery demonstrating delivery and development
- Experience in establishing effective partnerships with key stakeholders.
- Compliance with relevant, legislation, contracts and service specifications, SAMH policies and ensuring practice reflects current research findings.
- Effective and efficient management of all resources and contributing to the growth & volume of service delivery.
- Work collaboratively with the Senior Service Manager by contributing to the wider work of SAMH to support the achievement of SAMH strategic objectives.
Both of these services flexibly operate 7 days a week throughout the year to suit the needs of the people we support. You will also be required to participate in a local rota management back up on call.
To be successful in this post you will meet the essential criteria, core competencies behaviour and skills listed in the role profile and be able to demonstrate a proven track record of delivering outcomes for vulnerable adults; and knowledge and experience of working in the field of mental health and wellbeing.
Flexibility will be required as the post may require some occasional evening and weekend work.
The post will involve travel across various locations in North Lanarkshire so a full driving licence and access to your own vehicle is essential.
What we will provide for you
You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include;
- Fully funded SVQ qualification to meet the conditions of your SSSC registration.
- Reimbursement of PVG, Disclosure & SSSC annual fees and registration costs.
- Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions
- 30 days annual leave rising to 33 after 5 years’ service
- 4 public holidays
- 2 paid wellbeing days off per year to use on what matters to you.
- Team wellbeing budgets
- Workplace pension scheme
- Life Assurance policy
- Employee Assistance Programme
Application notes
Closing date is: 12 noon, 31st October 2022. Previous applicants need not apply.
Interviews will be held w/c 7th November 2022.
If you’d like an informal chat about this role and working for SAMH, please contact: Senior Service Manager, Lesley Millar at lesley.millar@samh.org.uk or Tel: 07734968743
To apply and for further information please visit our website
PVG Scheme Membership, a Right to Work in the UK check and proof of any qualifications declared your application will be required.
Applications are welcome from people who have experienced mental health difficulties.
Please note we reserve the right to close this vacancy early should we receive a high level of applicants and would encourage you to submit your application as early as possible.
Day Services Manager
- Part time
- £30,232 – £33,468 pro-rata
- On site: Edinburgh
- Closing 15th December 2025
Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.
What you’ll do
As Day Services Manager you will be responsible for leading and managing high quality, therapeutic registered day services and commissioned and non-commissioned community supports for people with dementia, those at greater risk of dementia, and their families, and carers within the area.
You will be responsible for ensuring that services are of the highest quality, meet Alzheimer Scotland’s vision for unique therapeutic, highly person-centred support. There is also the responsibility for ensuring that our commissioned services meet all service level agreement, contract specifications and Alzheimer Scotland’s quality guarantees.
You will have overall day-to-day responsibility for the services within the area and will be responsible for promoting the services with key local stakeholders within Health and Social Care as well as relevant other organisations. As Day Services Manager you will manage the referral and assessment process.
You will work collaboratively with the Head of Services to ensure safe practice and delivery of high-quality, person-centred therapeutic day services, ensuring practice complies with Alzheimer Scotland’s policies. You will be responsible for evidencing, reviewing and continually improving the quality of the services and will proactively participate in internal audit and Care Inspectorate inspections. This will includeevidencing that services meet Alzheimer Scotland’s Quality Guarantees, Scotland’s Health and Social Care standards and other quality frameworks including those of the Care Inspectorate where relevant. This includes ensuring that the activities and supports offered meet the identified personal outcomes of those attending the services.
You will provide strong line management and leadership to your team, through setting clear objectives and outcomes, regular review within Support & Development processes and undertaking appraisals.
What you’ll have
The successful candidate will have experience of managing a team in a social care, health or other similar setting or be able to demonstrate a clear knowledge and understanding of the key principles and good practice of effectively managing and leading a team.
You will have knowledge and understanding of the Health and Social Care Standards and SSSC codes of practice and the Care Inspectorate and their role in registered services.
Understanding and knowledge of dementia, mild cognitive impairment and Brain Health and experience of working with or supporting people living with dementia and their families.
The successful candidate will have a recognised professional qualification in health, social work or related field, to SCQF Level 7 (SVQ 3)
This post requires a full driving licence and access to a car.
The successful candidate for this post will be required to provide proof of right to work in the UK and will also be subject to a PVG check through Disclosure Scotland.
Team Leader Midlothian Recovery & Justice Service
- Full time
- £31,690
- On site: Scottish Borders and Midlothian
- Closing 9th January 2026
We have an exciting opportunity for someone to join our Midlothian Community Mental Health and Wellbeing Team. This post is funded by Midlothian Health and Social Care Partnership.
We have an exciting leadership opportunity to join our South Services team as the Team Leader for the Scottish Borders Community Mental Health Team and the Midlothian Recovery and Justice Team. Within this role, you will be responsible for ensuring the day-to-day delivery of our community mental health and wellbeing services.
You should have experience in; leading and managing services, staff leadership and development, supporting people with their mental health and wellbeing, working as part of a team, meeting funding targets, data analysis and reporting.
If you have experience in these areas and are passionate about supporting people to fulfil their potential, we’d love to hear from you!
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About us
Express Group Fife is a well-established mental health charity operating in Fife for almost fifty years. We provide group activities for people over 18 experiencing poor mental health. The aim of the groups is to promote positive mental wellbeing by providing a safe place for sharing experiences and peer support.
There are currently 12 groups across Fife each week, supporting about 150 individuals during the year. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.
About the role
This is an exciting opportunity to join experienced and dedicated team of staff and volunteers working together to make a difference to people’s lives and create real community impact.
As well as leading the team, the Service Manager will contribute to the ongoing development and growth of the charity, ensuring all services are delivered to a high standard.
Key responsibilities include:
- Operational management
- Staff and volunteer management
- Finance, fundraising and accountability
- Monitoring and evaluation
- Communication, marketing and promotion
- Proactive development of the service to meet the needs of service users in line with current mental health strategies in Fife
About you
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to represent our organisation in a way that reflects our values and person-centred way of working.
You will be a strong leader who has gained experience in third sector not for profit organisation. You will have knowledge and understanding of the key issues facing those experiencing poor mental health in Scotland today. You will also have a working knowledge of current legislation, policies and strategies relating to the role.
Some of the criteria and qualities for this post include:
- Excellent leadership, communication, and interpersonal skills
- Demonstrable management experience
- Experience of, and success in, securing grant funding
- Ability to build relationships with a wide range of people
- Organised and proactive, creative, and solution-focused
MHAP is one of the longest-running independent advocacy organisations in Scotland, and we are now recruiting a new team member to help expand our individual and collective advocacy services for people experiencing mental health challenges and/or addiction issues.
We provide advocacy support to adults aged 18–65 who live in West Lothian or are receiving treatment here. Our work takes place in a range of settings, including St John’s Hospital, HMP Addiewell, and various community locations, as well as home visits when required.
Individual advocacy involves working alongside people on a one-to-one basis to ensure their voices are heard and respected. We support individuals to understand their rights, make informed decisions, and have meaningful influence over matters that affect their lives.
Collective advocacy involves working with groups of people with lived experience to explore shared concerns, identify common themes, and influence service development, policy, and decision-making at a wider level.
This is a varied and rewarding role that can make a real difference in the lives of people who may otherwise be marginalised.
If you believe your skills, experience, and values reflect the criteria outlined in the person specification, we welcome your application.
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