Customer Experience Coordinator
- Full time
- £23,000 – £25,000
- Flexible within the UK. Home, office or Blended working (home and/or nearest office: Edinburgh/London/Cardiff/Belfast)
- Closing 24th July 2022
- Advertised from 12th July 2022
- Salary depending on experience
- Ref: CL 903
Role
As our customer experience coordinator you will support Energy Saving Trust advice teams and Home Energy Scotland subcontractors to deliver a world class service for all our customers and to meet or exceed contracted customer experience standards across all customer facing channels.
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
The role
- Maintain and improve the quality of internal resources and develop projects that support advice teams to succeed.
- Be the team’s customer feedback specialist.
What you’ll do
- Quality and feedback monitoring, subsequently understanding trends from data analysis, using this as a foundation to identify and apply your innovative solutions and ideas that support continual improvements. Coach, influence or train with an accountably approach to support advice teams to implement and succeed.
- Develop various customer experience projects, examples being eLearning, analytics and service or process improvements.
- Be the team’s customer feedback specialist and manage the maintenance and compliance of team resources and guidance.
What you’ll bring
- Demonstratable customer experience expertise and passion with a with dedication to succeed.
- Previous quality monitoring experience or evaluation of others’ work and/or expertise in coaching, feedback and influencing accountability in others.
- Analytical, planning and coordination skills to support successful projects or process improvements.
This is a permanent position. Blended (home and office-based) working is possible for this role.
Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance.
Application notes
To apply, please visit our website where you will be required to email your CV and Covering letter. In your cover letter please outline how you meet the knowledge, skills and qualifications required section in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a tailored covering letter will not be considered.
Applications close at midnight, Sunday 24 July 2022.
Interviews will be held circa 28/29 July 2022.
To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
If you think you may need some additional support or reasonable adjustments made to any part of the application/recruitment process, please get in touch.
Due to current restrictions on office capacity the majority of our staff are working from home. We will be happy to discuss how we are managing this and the transition to a blended working model at the interview stage with you.
Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Do you care deeply about nature and its impact on people’s lives? The Loch Lomond & The Trossachs Countryside Trust (LLTCT) is seeking a new Trustee to serve as Treasurer and help guide us through the next exciting stage of our journey.
About Us:
Established in 2012, we’re a Scottish charity dedicated to nature restoration and community wellbeing within Loch Lomond & The Trossachs National Park. Our projects connect people with nature and build resilient landscapes.
As Treasurer, you’ll provide strategic financial leadership, monitor performance, and ensure compliance. You’ll help the board make sound financial decisions and support our vision for a healthier environment and community. Explore our 2023-2030 Strategy online.
What We’re Looking For:
- Strong financial management experience (charity sector ideal)
- Strategic thinker and team player
- Commitment to our values and mission
Commitment:
Around 6 hybrid board meetings per year plus occasional tasks.
Circular Economy Policy Officer
- Part time
- £33,111 – £35,299 pro-rata
- Hybrid/Remote: Stirling
- Closing 4th January 2026
Circular Communities Scotland is a network membership organisation, dedicated to supporting the establishment of a thriving circular economy in Scotland. We support and represent repair, reuse and recycling charities and social enterprises across the country. Our members prevent valuable products and materials from entering landfill, create local jobs, economic opportunities, and help promote and create social and environmental justice in their communities.
This is a new role for the organisation and the Circular Economy Policy Officer will be responsible for:
- Developing and overseeing Circular Communities Scotland’s core circular economy policy positions.
- Promoting our reuse manifesto in the run up to the Scottish Elections in May 2026 including running a hustings style event.
- Running a post-election campaign targeting Members of Scottish Parliament (MSPs), our membership and wider stakeholder organisations.
- Working with Scottish Government to see key policy asks enacted.
- Working with our membership to involve them in our policy work.
What we are looking for
We are looking for a strong candidate who has a minimum of two years’ experience in a policy formation or campaigning role at a national level. The candidate will be able to quickly get up to speed with our circular economy policy positions and indeed develop these positions further. An ability to network and build relationships with civil servants and elected representatives is also important.
We require a dynamic and proactive individual who will be capable of planning, launching and sustaining a policy campaign to support our Reuse Manifesto. We are expecting candidates to have strong communication and interpersonal skills along with a proven track record in managing multiple delivery workstreams.
For more information about this role please refer to the Circular Economy Policy Officer Job Description. Please note, candidates must have an existing right to work in the UK.
About Ramblers Scotland
Ramblers Scotland is a registered charity and the leading voice for walkers in Scotland. We exist to help everyone, everywhere enjoy walking. We know how much it contributes to improvements in individual and community wellbeing, and our strategy sets out to tackle the barriers that prevent more people from enjoying those benefits.
Vice Convener – Ramblers Scotland Strategic Committee
About the Role
As Vice Convener of the Ramblers Scotland Strategic Committee (RSSC), you’ll play a key role in supporting the Convener and contributing to the strategic direction of our work. The committee oversees our activities in Scotland, helping to ensure that walking is accessible, enjoyable, and open to all.
This is a strategic and advisory role — there is no operational decision-making responsibility. You’ll collaborate closely with fellow volunteers and staff to help shape our campaigns, policies, and priorities, aligning your leadership with the organisation’s refreshed strategy — which emphasises removing barriers to walking, improving access for under-represented communities, and safeguarding natural spaces.
This volunteer role also provides an excellent career development opportunity — offering experience in governance, strategic planning, and leadership within a national charity.
This is a national volunteer role that involves quarterly in-person meetings, with occasional ad hoc sub-committee meetings (often online). While the role is unpaid, reasonable expenses (e.g. travel and subsistence) will be reimbursed.
Convener – Ramblers Scotland Strategic Committee
About the Role
As Convener of the Ramblers Scotland Strategic Committee (RSSC), you will play a key leadership role in guiding the strategic direction of our work in Scotland. The committee oversees our activities across the country, helping to ensure that walking is accessible, enjoyable, and open to all.
This is a strategic and governance-focused role, with no operational decision-making responsibilities. You will collaborate closely with fellow volunteers and staff to help shape our campaigns, policies, and priorities, aligning your leadership with the organisation’s refreshed strategy — which emphasises removing barriers to walking, improving access for under-represented communities, and safeguarding natural spaces.
Serving as Convener also offers a valuable career development opportunity, providing experience in charity governance, strategic planning, and leadership at a national level.
This national volunteer role involves quarterly in-person committee meetings and occasional ad hoc or informal sub-committee meetings (often held online). You will also represent Ramblers Scotland as a full member of the Ramblers GB Board of Trustees.
While the role is unpaid, reasonable travel and subsistence expenses will be reimbursed.
About Ramblers Scotland
Ramblers Scotland is a registered charity and the leading voice for walkers in Scotland. We exist to help everyone, everywhere enjoy walking. We know how much it contributes to improvements in individual and community wellbeing, our strategy sets out to tackle the barriers that prevent more people enjoying those benefits.
About the Role
We’re seeking enthusiastic volunteers to join the Ramblers Scotland Strategic Committee (RSSC) as Ordinary Members. Whether you have experience of effective committee work or are keen to develop new skills, this is a great opportunity to make a meaningful contribution to the future of walking in Scotland.
The RSSC plays a key role in overseeing our work, helping to shape strategic direction, guide campaigns, and ensure that walking remains open, accessible, and enjoyable for all.
As an Ordinary Member, you will:
- Contribute to strategic discussions and decisions affecting walking across Scotland
- Work collaboratively with fellow committee members and staff
- Provide insight and advice on key issues related to our mission
- Support our campaigning, policy, and governance work where relevant
This is a national volunteer role involving quarterly in-person committee meetings, with occasional online subgroup or ad hoc sessions. We welcome applications from people with a wide range of backgrounds, especially those who share our passion for walking, nature, and inclusive access to the outdoors.
While the role is unpaid, reasonable travel and subsistence expenses will be reimbursed.
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