Autism Initiatives works positively alongside autistic people, their families and carers to provide specialist services tailored to each individual.

As Receptionist you will act as the first point of contact, providing a friendly and professional service to all callers and visitors. In addition you will assist in a variety of administrative duties to support the smooth and efficient operation of Head Office Scotland.

Benefits of working with us include:

• 31 days pro rata Annual Leave, including Bank holidays
• Your birthday off every year, to treat yourself!
• Auto-enrolment pension scheme
• Employee Assistance Programme
• Cycle to Work scheme
• Medicash Healthcare Plan
• Eligibility to become a Blue Light Card Member for online & high street discounts

Ideally you will have a working knowledge of reception duties including Microsoft Office packages. At times you will be dealing with multiple callers and visitors therefore you must be able to adapt your communication style and use your own initiative to problem solve. You must also appreciate the need to respect the confidentiality of individuals and their information.

This is a job share vacancy. You must be able to commit to the days and working hours required. Ideally you will be able to provide holiday cover on occasional Mondays and Tuesdays.

The successful candidate will be required to apply for a Basic Disclosure check from Disclosure Scotland. Autism Initiatives will cover the cost of the application.

We’re looking for an enthusiastic Receptionist with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be customer-focussed, with excellent IT and organisational skills, and strong attention to detail. You will be confident and knowledgeable in office systems and processes, including health and safety. You will often be the first point of contact at Deaf Action’s Head Office and will work across several teams and services, also providing support to our other locations where required. You will be an integral part of ensuring that Deaf Action deliver quality services to all of our clients, guests, and staff and that everyone who visits us has a positive experience. Strong customer service skills are essential.

You will be someone who takes pride in maintaining high standards, with the ability to:

• provide an efficient and customer-focused reception service, creating a welcoming environment for clients, visitors, and colleagues
• maintain efficient day-to-day routines as well as responding to the unexpected
• triage and record any incoming enquiries and direct these to the most suitable service
• observe strict confidentiality when dealing with sensitive information

Excellent communication skills and proficiency in BSL are essential (minimum level 3).

The ideal candidate will be fully committed to our values, which can be found on our website.

The role

Our headquarters are both a place of work and an important community hub. Maintaining a safe, welcoming, and supportive environment are critical to our success. The Receptionist role is integral to achieving these objectives. We are looking for someone to provide a high level of front-line support to enable our staff to deliver great work. This role reports to the Office Manager.

Key responsibilities of the role include:

Customer Service

• welcome visitors and determine the nature and purpose of visit and direct them accordingly
• deal with daily inbound enquiries via post, phone and email and transfer these to the most appropriate member of staff or department
• ensure all contacts and enquiries are recorded on our database
• ensure all visitors have a positive experience and are supported with the right service at the right time
• manage meeting room availability and set up for internal and external clients

General Office

• monitor office supplies and order and distribute new supplies as needed
• support mail room function to ensure incoming and outgoing mail and parcels are managed effectively
• provide general administrative support, such as scanning, photocopying, printing, and management of confidential waste
• support colleagues to prepare for events, including IT set-up and refreshments
• undertake such other duties as required from time to time by the Office Manager

Health & Safety

• support the Office Manager with health and safety checks, including maintenance of the accident log, first aid supplies etc
• carry out spot-checks and audits to comply with insurance requirements
• maintain security and support out of hours office access arrangements for all user groups
• help ensure Albany Street is clean and tidy, with responsibility for public spaces, kitchen areas and recycling collections
• record any reports of health and safety concerns and ensure these are acted upon

What’s on offer?

• Occupational pension scheme with employer contributions of 6%

• 32 days leave pro rata (inc bank holidays)

• Day off for your birthday

• 24/7 access to an Employee Assistance Programme provided by Health Assured

• In-house Mental Health First Aiders

• Death in Service benefit

• Access to the Cycle to Work Scheme and IT Voucher Scheme

• Ongoing support for learning and development through our PDR process

You will be responsible for ensuring the smooth running of our joint Head Office and Scottish Braille Press reception at Robertson Avenue and providing an excellent level of customer service to colleagues, visitors and external contractors who visit or work within the building as well as those contacting Sight Scotland by post, email, or telephone. As well as coordinating front desk activities you will also be responsible for general office administration and facilities management tasks. You will also act as lead Fire Marshall and a nominated First Aider for the building.

We seek a part time (28 hours per week) Learning Coordinator to promote and deliver Lead Scotland’s Perth and Kinross Digital Skills Project. This is a learning service for digitally excluded people, including disabled people, carers and those who experience barriers.

About you:

Are you committed to engaging and supporting disabled people and carers to build confidence and digital skills? Are you committed to delivering accessible learning opportunities and supporting people to progress?

Are you passionate about using a community-based adult learning approach, supporting people to get online safely and to realise the benefits of thinking digitally? Are you confident in communicating one to one and with groups and have a flexible and creative approach to problem-solving?

Would you enjoy being an active part of the Lead Scotland team as we develop new, exciting accessible digital learning opportunities?

Do you have great organisational skills, previous experience of supporting disabled people experiencing a range of barriers, of working one-to-one and in groups with learners, and of designing and delivering learning programmes?

Do you have access to transport as you will be working in homes and communities across Perth and Kinross?

Do you have an assessor’s award? No? Would you be willing to work towards this?

Interested in hearing about working with Lead? Watch our information video at lead.org.uk/current-job-vacancies .

This post is home-based in Perth and Kinross and involves regulated work for which a satisfactory PVG will be required. Lead Scotland has a Recruiting People with Convictions Policy.