Service: Glasgow Mental Health & Huntington's

Step Up - Come join our team

Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.

Our Turning Point Scotland Services in Glasgow Mental Health & Huntington's are looking for people like you to help provide individualised support to adults with a wide range of needs, either on an individual 1:1 basis or alongside others and as part of a team.

Are you committed to our values of respect, integrity, inclusion and compassion?

Does making a difference in the life of a vulnerable adult bring you satisfaction at work?

It is important for us to ensure the success of our well-established team that provides outstanding support to adults across Glasgow. We are asking for your backing so that the team can continue to thrive and grow. Your existing leadership skills and knowledge of trauma and mental health will provide an invaluable contribution to the work that we do.

Glasgow Mental Health & Huntington’s Service

Turning Point Scotland’s Glasgow Mental Health & Huntington’s Service provides support to individuals diagnosed with complex and enduring mental health conditions, and individuals who have Huntington's disease to have as fulfilling a life as possible.

We are committed to offering a trauma informed approach supporting individuals to find their own strengths & having the confidence in themselves to cope with life’s challenges- We want individuals we support to have a true sense of belonging, a positive identity, feel valued & build a network of positive supportive relationships. We work very closely with partners in the Glasgow HSCP in supporting people who may be in crisis and in offering interventions to maximise their safety. Staff are creative and compassionate with a positive can-do attitude.

To do this - support is tailored to an individual’s needs/wishes & reflected in their personalised support package and may range from a few hours per week to support accessible 7 days per week. Although this role will be predominantly a Monday to Friday, there is on-call rotation responsibility, and you may be required to do sleepovers for which you will be financially rewarded. There is an expectation you may have to work evenings and weekends if required.

The support we provide is always person centred, we do this by involving people who know the person well, this includes family and friends, other health and Social Work professionals, Advocacy services and our own staff members.

We believe having the right values of respect, compassion, inclusion and integrity is all you need to join our team! We would offer you full support in completing your application.

As an Assistant Service Co-ordinator, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

Elpis Trust delivers a person centred housing support service to 19 young women who are experiencing homelessness or are care leavers aged between 16-25 years. The supported accommodation is based in the Core service and satellite flats in the Ruchill and Maryhill area of Glasgow. Elpis provides a high-quality support service which addresses young woman’ identified and assessed needs and reflects the aims of the service to work within relevant organisational and statutory policies, including health and safety, employment and equality laws. This includes adhering to Scottish Social Services Council codes of practice, National Care Standards and contractual requirements. Staffs work closely with the young women to write up support plans and deliver an individually tailored service, utilising Ladders to Success and GIRFEC, SHANARRI Outcomes.

Job Purpose:

To have specific working responsibility at present for 19 vulnerable young women, 9 living in the Core building and 10 in scatter flats (to include mother & baby flats) in the Ruchill and Maryhill areas of Glasgow.

Key Responsibilities:

• Provide direct support to young women who have experienced homelessness and/or have a variety of complex emotional and mental health needs.
• Provide support to young women in all areas of service.
• Establish a supportive relationship with each young woman, enabling them to maximise their own resources in order to improve their quality of life, and to assist each young woman to be as independent as possible in all aspects of their daily life, in line with their support plans.
• On a daily basis assist and support young women to carry out identified housing support tasks to ensure that they maintain and sustain their accommodation and be flexible and responsive to meet the changing needs of the young women, as well as the housing support service itself.
• Problem solve unexpected and difficult issues that may arise during shift and deal with challenging behaviour when lone working, use own initiative in order to support the young women’s complex issues, and make decisions based on current assessments of risk, following set risk assessments protocols and procedures.
• Resolve complex young women issues, involving discussion with colleagues and relevant agencies through reviews and meetings, ensuring correct procedures are followed.
• Risk assess young woman’s needs and actions and consult with appropriate people such as line manager, social worker, case worker.
• Complete and update all relevant paperwork including housing support plans, risk assessments and case notes for each young woman, complying with National Care Standards, SSSC Codes of Practice, GIRFEC model of outcomes (SHANARRI) to ensure person centred service delivery and to meet service aims.
• Complete regular health and safety welfare checks of the young women, the building environment and equipment, reporting and dealing with any issues raised during these checks.
• Inform line management of any areas of concern or significant change when delivering young women support, to ensure that appropriate risk assessment is undertaken.
• Carry out all duties in compliance with Elpis Trust’s policies and procedures.
• Actively participate in 3 monthly support, supervision and observation.
• Work closely with and with direction from the Duty Manager, to plan and deliver young women’s identified support needs.
• Work co-operatively as part of a team including attending and contributing to team meetings and work in co-operation with other members of the support team, as well as colleagues from other agencies.
• Communicate in a knowledgeable, confident and professional manner with external agencies, including social workers, case work team, commissioning team, carers and relatives of young women. This may include email, telephone calls, letters or face to face meetings.
• Communicate with other team members in a respectful and supportive manner in order to promote positive team work and cohesion.
• Ensure the young women’s views and wishes are central to your work and encourage a high level of young women participation.
• To actively participate in identified training, on-going supervision and performance development.

Note: Duties will be reviewed and modified in line with the exigencies of the service.

Knowledge, education, qualifications, competences and experience:

Essential:

• Membership of the Protecting Vulnerable Groups Scheme.
• Able to meet registration requirements with Scottish Social Services Council, Health and Social Care at S.V.Q. level 3, or be willing to achieve qualifications within specified timescale.
• Have an awareness of relevant National Care Standards and their application to work practice.
• Understand and adhere to the Codes of Practice from Scottish Social Services Council.
• Willing to maintain and enhance own knowledge, practice and competency.
• Previous experience working in Social Care.
• Be registered with SSSC or apply for registration within three months of start date.

Desirable:

• Experience of working with vulnerable young women and an understanding of the issues and needs involved.

COME WORK WITH US!

At Turning Point Scotland, we have opportunities for an Assistant Service Coordinator to help make a positive impact for people, encouraging them to fulfil their lives with exciting and fun activities, pursue their hobbies and passions & creating memorable experiences.

Embark on an emotionally rewarding journey and apply today!

About You

You will have a genuine commitment to use your skills and experience to support people to live their best lives. You will be supported by an incredibly approachable management team, allowing you to expand on your existing knowledge whilst developing new skills. You will work flexibly on rota.

You will have experience of supporting people with learning disabilities, forensic supports, coaching and developing staff.

About the role

This is an exciting opportunity as a first step into a managerial role with Turning Point Scotland where no two days are the same!

As an Assistant Service Co-ordinator, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing. After a period of induction, you will be able to work autonomously in managing the project.

About Us – Dundee Service

Turning Point Scotland‘s Dundee service provides support to people with a variety of support needs including learning disability, physical disability, autism, mental health illness and community justice. We provide supported living services, housing support and day opportunities to promote independence and choice to individuals in order to enable them to access everyday life experiences including access to education, employment and social activities. We will also provide support with developing relationships and maintaining a home. We work in partnership with service users, their families, health teams, social work teams and advocacy.

If you are dedicated, compassionate, and enthusiastic about making a difference in the lives of vulnerable adults, we would love to hear from you.

Turning Point Scotland offers a Salary Matching opportunity within the pay points of the role and based on experience.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 3 months of start date.

Care Support Scotland

We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult Homelessness and Older People services. Guided by our values of Respect and Compassion, we empower both the people we support and our colleagues to Thrive every day

Why Work With Us?

At Care Support Scotland caring isn’t just a job — it’s who we are. Join our dedicated team and help transform lives while growing your own career.

• Pension contributions matched up to 6%
• Financial Flexibility – Access your wages as you earn them with our Earned Wage Access benefit.
• Employee Assistance Programme through HSF
• Contribution to HSF Health Plan – supporting your everyday health needs
• Generous annual leave – 33 days including public holidays, increasing with service
• Supportive absence policies to help when you need time off
• Death in Benefit Cover – 2x annual salary
• Support with funded qualifications
• Career development and progression opportunities

Terms of Contract: Full time

Location: Inverkeithing (with flexibility as required)

Reports to: Head of Service

Registration: This post is required to be registered with the Care Inspectorate and the Scottish Social Services Council (SSSC) as the Manager of the Service

Role Purpose

The Registered Manager is responsible for the overall quality, compliance, leadership and sustainability of one designated service.

Combining strong social care practice knowledge with values-based leadership, the postholder will ensure the service delivers personalised, high-quality, safe and effective support in line with the Health and Social Care Standards, Care Inspectorate requirements and Care Support Scotland values.

The Registered Manager holds full accountability for Care Inspectorate registration, service quality, staffing, budget management and continuous improvement for their service, working closely with the Service Manager while maintaining a strong operational presence.

Key Responsibilities

1. Service Leadership & Quality

• Act as the Registered Manager with the Care Inspectorate, ensuring full compliance with registration conditions and regulatory requirements.
• Lead the service to consistently meet or exceed the Health and Social Care Standards and Care Inspectorate Quality Framework.
• Ensure the delivery of personalised, rights-based, outcome-focused support, aligned to individual support plans and assessed needs.
• Lead and embed a culture of continuous improvement, learning from feedback, audits, incidents and inspections.
• Develop, implement and monitor service improvement plans, including responding to Care Inspectorate requirements, recommendations and quality assurance findings.
• Ensure all risk assessments, protocols and support plans are robust, current and consistently applied.

2. Care Inspectorate & Governance

• Maintain effective professional relationships with the Care Inspectorate, including inspection preparation, engagement during inspections and follow-up activity.
• Ensure accurate, timely and high-quality information is provided to regulators and commissioners.
• Ensure statutory notifications, reporting and governance requirements are met in full.
• Contribute to internal quality assurance processes, audits and assurance reporting as required.

3. Staff Leadership & Workforce Management

• Provide visible, values-led leadership to the service staff team.
• Be accountable for recruitment, induction, supervision, appraisal, attendance management and performance management within the service, in partnership with People & Culture.
• Ensure staff are appropriately trained, competent and supported to deliver safe, high-quality care.
• Promote reflective practice, wellbeing, professional development and trauma-informed approaches.
• Manage staffing rotas and deployment to ensure safe, effective and financially sustainable service delivery.

4. Service Management & Financial Responsibility

• Hold responsibility for the financial performance and sustainability of the service, within agreed budgets.
• Monitor service activity, income and expenditure, working closely with Finance to ensure accurate invoicing, cost control and value for money.
• Ensure all support delivery is accurately recorded, monitored and reported.
• Identify and address emerging risks to service viability, quality or capacity.
• Contribute to annual budget setting and service planning with the Service Manager.

5. Participation, Partnership & Integration

• Promote meaningful involvement of people supported in shaping, reviewing and evaluating the service.
• Support access to advocacy and ensure people’s rights, choices and communication needs are respected.
• Build and maintain effective relationships with families, carers, advocates, landlords and partner agencies
• Work collaboratively with statutory, voluntary and community partners to support positive outcomes and integrated working.

6. Contribution to Wider Organisation

• Work constructively with other Registered Managers, Team Leaders and Service Managers to promote consistency and shared learning across Care Support Scotland.
• Participate in management meetings, development activity and organisational initiatives as required.
• Deputise within agreed parameters when required.
• Participate in the on-call rota.

Self-Management & Professional Practice

• Maintain SSSC registration and undertake Continuous Professional Development, evidencing learning in line with regulatory requirements.
• Practice values-based decision-making aligned to Care Support Scotland values: Respect, Compassion and Thrive.
• Comply with all organisational policies, procedures, health and safety requirements and codes of practice.
• Take responsibility for personal effectiveness, resilience and professional conduct.

This job description is not an exhaustive list of duties and may be reviewed as the role evolves.

Person Specification

This specification is intentionally positioned between Team Leader and Service Manager:

• Single-service accountability
• Regulated manager status
• No portfolio / organisational development remit

Essential Qualifications

• A relevant practice qualification at SCQF level 9 or above, recognised by the SSSC, suitable for registration as a Manager of a Housing Support / Adult Social Care Service.
• A relevant management qualification at SCQF level 9 or above, recognised by the SSSC (or commitment to achieve within an agreed timeframe).
• Must meet Care Inspectorate and SSSC requirements to register as a Manager.

Desirable Qualifications

• Management or leadership qualification at SCQF level 10 or above.
• Qualification or accreditation in Trauma-Informed Practice, Positive Behaviour Support, or equivalent.

Essential Knowledge & Experience

• Demonstrable experience working in an adult social care setting at a senior operational level.
• Experience of leading a single service or defined operational area, with accountability for quality and outcomes.
• Clear understanding of Care Inspectorate inspection processes, Quality Frameworks and improvement planning.
• Experience of developing, implementing and monitoring service improvement plans.
• Proven experience of staff leadership, including supervision, appraisal, performance management and workforce planning.
• Experience of budget monitoring and cost control within a service environment.
• •Strong written and digital skills, with the ability to produce confident reports, care records and regulatory documentation.
• Commitment to values-based leadership, equality, diversity and inclusion.

Desirable Knowledge & Experience

• Previous experience as a Registered Manager or Team Leader.
• Experience of leading services through Care Inspectorate inspections.
• Experience of partnership working with local authorities, landlords or community partners.
• Experience of mentoring or developing aspiring managers or senior staff.