Service Development and Improvement Manager
- Full time
- £39,731 – £42,742
- Edinburgh or Inverness (with hybrid working from home)
- Closing 22nd March 2022
- Advertised from 4th March 2022
- 35 hours per week
- + 8% employer pension contribution (pending cost of living uplift)
Role
Changeworks has been leading the way in delivering low-carbon living and tackling fuel poverty for 35 years, and we need an experienced leader to help us shape our ambitious programme for the future. You will be at the forefront of developing brand new, customer-focused services and be able to directly trace your impact from conception to execution.
About you
We need a leader passionate about developing advice services that have a real impact on energy use in the home. Your start point will be the development of services alongside the PAS2035 retrofit standards, developing outwards into behaviour change services. You will have proven experience in developing, trialling and evaluating services and in customer journey definition work. You are adept at building effective strategic partnerships, and nurturing funder relationships.
You successfully lead high-performing teams, and are adept at planning and people management, and collaboration. You will have excellent communication skills at senior management, external stakeholder and employee levels. A sound knowledge of working in either a grant-funded or commercial delivery context is critical.
About the role
Changeworks is expanding to significantly impact the decarbonisation of Scotland’s homes and tackle the climate emergency and fuel poverty at this crucial time. To do this, the organisation needs to co-ordinate its activity around a common customer journey which will be the backbone to engagement, delivery, development, quality and reporting.
The Service Development and Improvement Manager is responsible for creating and championing Changeworks’ customer journey as well as for developing new energy advice services. You will build plans, collaborate with colleagues and ensure all targets, performance measures and reporting requirements are successfully met. This is a new role with significant potential to influence change.
This is a senior and strategically important role and the Service Development and Improvement Manager will report to Changeworks’ Operations Director.
Benefits
We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.
Application notes
To apply: please visit our website to complete an online application - Jobs | Changeworks
Closing date for applications: 11am, Tuesday 22 March 2022
1st Interviews: 29 March 2022 and 30 March 2022
2nd Interviews: 7 April 2022
For further information about this post please contact Laura Webb by email at lwebb@changeworks.org.uk or by phone on 07796715751
At Changeworks we remain working at home, where possible, in line with Scottish Government advice. This post would have typically been based at our Edinburgh or Inverness office however we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.
Changeworks ~ delivering positive low carbon living
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- Full time or Part time
- £35,156
- Hybrid/Remote: Inverness
- Closing 15th December 2025
Community Energy Scotland is recruiting for a Senior Technical Officer with experience of all aspects of technical project delivery, including scoping of technical work, writing bids and tenders, managing client relationships, overseeing and providing expert input into technical content creation, and delivering outputs on time and to budget.
The role will be part of a wider technical team that delivers the technical aspects of several of Community Energy Scotland’s projects, as well as stand-alone technical work such as feasibility studies and options appraisals. This new senior role requires an energetic, well organised self-starter.
We are particularly looking for candidates who can demonstrate experience and skills in at least two of the following areas:
- Grid assessments
- Development of 30-50MW renewable generation projects
- Non-loan financing for renewable projects
- Cost estimation for renewable generation projects
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- On site: Broomhouse, Edinburgh
- Closing 22nd December 2025
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- On site: Gorbals
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