An exciting opportunity has arisen for a dynamic and experienced manager to oversee the day-to-day management of Cruse Scotland West Area, this includes our teams in Ayrshire & Arran; Dumfries; Dunbartonshire; Glasgow & Greater Glasgow; Lanarkshire and Renfrewshire.

Candidates are required to have excellent interpersonal and organisational skills to provide managerial support, which is often provided from a distance.

Excellent communication skills are essential as the postholder is required to respond effectively to a wide range of enquiries which includes bereaved people. You will be required to establish effective working relationships with a range of Cruse Scotland volunteers and staff, as well as statutory funders and grant making trusts. Experience of volunteer management would be advantageous.

Due to the wide geographical spread of the role, the postholder will be required to travel occasionally to each of the service bases within our West Area; and to other locations within Scotland for meetings and training.

Whilst the role can be hybrid, we have recently secured a new office base in Glasgow so there will be a regular requirement to have a routine presence in the office.

We are a caring and compassionate team of 9 and, have a vacancy due to retirement, Supporting people living in the city of Perth and North Perthshire.

Assisting people who have been classed as homeless who may have been living in

temporary accommodation, sofa surfing, or fleeing abuse - the list is endless.

We provide 1:1 person-centred support to help people to sustain their tenancy. Getting to know the person, building trusting relationships, leading by example, and looking after ourselves and each other too.

Welcoming people with a wide range of skills and experiences – including those who have lived through life experiences.

We are flexible, humourous, and have a ‘can do’ spirit. Walking alongside people to help build their confidence and give them the tools so they can do this on their own.

Job Purpose

The role of a Floating Housing Support Worker (FHSW) will be to provide positive, practical, and emotional support to people who use our service, focusing on goals, promoting choices, and encouraging personal responsibility.

Multi-agency work, by building and maintaining effective professional relationships with a range of external partners we can ensure support for the people is tailored to their needs and their voices are heard.

People who use our services are often excluded from many other places and are often quite hard to reach, so a can-do attitude is essential. So our team are experts in building positive relationships with people who understandably find it difficult to trust others, demonstrating perseverance and resilience.

You will be responsible for maintaining your own caseload and service records. You will ensure that the service you provide is delivered in line with the Scottish Social Services Council’s Codes of Practice for Social Services

Any other duties directed by your Service Leader

Key Responsibilities

Warmth and Regard

• Treating people with kindness, dignity and respect
• Act with compassion and discretion.
• Recognises and values everyone (equality and Diversity).

Inclusion and Participation

• Builds local partnerships to understand the needs of each service locality
• To provide quality services to people through effective planning, monitoring,
• and reviews.
• Participating in organizational initiatives and opportunities to engage with
• colleagues and services across Simon Community Scotland
• Embracing technology in delivering your role.

Personalized and Creative

• Working with people to plan support that is person-centred and responsive to
• their needs and wishes being creative in your approach.
• Have a can-do attitude, to find solutions that are a good fit for someone, irrespective of who they are or the problem they have.
• Be intuitive, so when someone isn’t at their best, quickly recognize there’s probably something else going on and find ways to respond with care.
• Being adaptable and flexible, as things can change quickly.

Partnership and Collaboration

• Working and building a positive relationship and working in partnership with other
• providers.
• Deliver evidence-based outcomes for people.
• Demonstrates and promotes resilience

Leadership and Learning

• To act as an advocate, or facilitate advocacy, where appropriate by acting on behalf of
• people who use the service
• Ensure your practice complies with all SCS policies & procedures, with particular
• reference to HR, health & safety, equalities & diversity and confidentiality
• Maintaining SSSC registration and PVG membership
• Keep abreast of developments within the field and undertake relevant training and learning development as necessary and sharing with others.

Person Specification

Training and Qualifications:

Essential:

• SVQ 3 social care or willingness to work towards
• SSSC Registered or willing to become so

Desirable:

• Trauma-informed practice
• Assist/MHFA/SafeTalk trained

Experience:

Essential:

• Being creative in working alongside people.

Desirable:

• The lived experience of homelessness
• Experience working with a range of agencies as a team
• Networking and connecting skills

Knowledge and Skills:

Essential:

• Understanding of the issues faced by people who use services
• Understanding of regulatory requirements including SCSWIS, SSSC, HSCS
• Good digital skills or desire to learn

Desirable:

• Knowledge and understanding of homelessness, addictions, and mental health
• Evidence of good communication skills, written, verbal and digital

Personal:

Essential:

• Able to lead by example.
• A team player.
• A desire to learn and to develop innovative practice
• Flexible, responsive

You will be part of an initiative which will transform Scotland's approach to homelessness and alcohol.

Simon Community Scotland is the largest provider of homelessness services in Scotland.

Our vision is for everyone to have a safe place to live with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances.

Everything we do is about and for people: the people we support, our staff, our partners and everyone affected by homelessness.

Our values are built into every area of activity and tell the story of how people remain at the heart of the Simon Community.

Job Summary

The Simon Community is Scotland's leading homeless charity. We are creative and innovative. We get things done with care and compassion that make a difference to our community, being true to our values. We are a community of staff, volunteers and the people that we support.

We are looking for someone who is passionate about changing expectations and experiences of people we support, many of whom have experienced significant trauma, exclusion and stigma. They often engage in risk taking behaviours that put their physical and mental health, and their lives at risk. Despite the challenges they face they have incredible resilience, survival skills and a wicked sense of humour. They know what a good, and not so good service looks like.

As part of Scotland's first Managed Alcohol Programme you will:

• support our community to manage and control their alcohol consumption;
• provide lifestyle advice;
• support access to our on-site and partner health support;
• provide emotional and socialisation support

There is a rolling rota including night shifts.

Job Purpose

As a support worker it will be your job to work with a team to:

• Help people in our community to manage and recover their mental health
• Support people who use drugs and alcohol to do so as safely as possible
• Support people who choose to reduce or stop their drug and alcohol use to do so safely
• Help people in our community to build a positive network of connections that will help them to gain and sustain their own housing
• Provide emotional and practical support to our community
• Any other duties directed by your service lead

Key Responsibilities

Our values support:

• Warmth and positive regard
• Inclusion and participation
• Innovation and personalisation of care and support
• Ambition
• Partnership
• Learning and leadership

Your key responsibilities to support those values will be:

• Developing honest and open relationships with our community that foster trust
• Using our training and reflective practice to develop additional skills to support and respond appropriately to our community who have experienced trauma
• Working with people in our community with a wide range of experiences and cultural backgrounds with dignity, respect and kindness
• Working as part of a team with a range of experiences and knowledge to the benefit of our community
• Supporting our community to influence their care and support to meet their goals - Fostering connection, hope, a positive identity and meaning in life and a sense of control for our community
• Working with other teams in SCS and with partners to support good outcomes for our community
• Seeking opportunities that will make a difference to our community
• Ensuring that our places reflect the respect we hold for our community

Person Specification

Training and Qualifications:

Essential:

• SVQ 3 social care or willing to work towards
• SSSC Registered or willing to become so

Desirable:

• Trauma informed practice
• Assist/MHFA/SafeTalk trained
• Naloxone trained
• Mental health or addictions qualifications

Experience:

Essential:

• Experience of providing support to people with a range of challenges including homelessness, mental ill health and addictions
• Experience of working in a fast paced environment which requires quick decision making

Desirable:

• Lived experience of homelessness
• Experience of working with a range of agencies as a team
• Networking and connecting skills

Knowledge and Skills:

Essential:

• Experience of working with people with a variety of individual and cultural beliefs
• Ability to use empathy and relational skills to build positive relationships with our community and colleagues
• Understanding of and ability to work within ethical and relational boundaries

Desirable:

• Knowledge and understanding of homelessness, addictions and mental health
• Understanding of services that support homelessness,addictions and mental health
• Evidence of good communication skills, written, verbal and digital

Personal:

Essential:

• Able to lead by example.
• A team player.
• A desire to learn and to develop innovative practice
• Honest, ethical and keen to overcome obstacles
• Flexible, responsive

The Richmond Fellowship Scotland (TRFS) is Scotland’s largest third sector provider of high-quality care and support services. As the Business Development Manager, you will have an integral role focused on expanding our reach and the positive impact that we bring to people’s lives.

We are seeking to appoint a Business Development Manager who shares our values and who will contribute to the overall development and strategic growth of the organisation as a member of the Development Team. It is important to have a working knowledge of the social care and health landscape (including commissioning and funding practices) and direct experience of success in a business development focused role.

You will also lead important organisational initiatives, and will bring the creativity and strategic focus required to develop and grow key programmes and projects.

Excellent communication, analysis, influencing and partnership working are amongst the core attributes that are vital for this post. If you have these, and the other essential skills and experiences detailed in the full Job Description, then we look forward to receiving your application for this exciting and important role!

For an informal and confidential discussion about this role please contact Stephen Plunkett (TRFS Head of Development) at splunkett@trfs.org.uk who will respond during the week beginning 15th April.