This vacancy has now closed

Link Worker - Redress Support Service

  • Full time
  • £23,067 – £26,876
  • Flexible location (including home working) but occasional travel to Glasgow and Edinburgh will be required.
  • Closing 16th December 2021


  • Advertised from 2nd December 2021
  • 37.5 hours per week, flexible according to terms

Role

The Link Worker team will provide, on a rota-basis, a responsive, high quality, trauma-informed helpline for those engaged in, or registered with, the Redress Scheme. The helpline will be operational Monday – Friday, 10am -6pm.

Link Worker Coordination

Link Workers will receive requests from applicants for emotional support whilst their applications are being progressed. Link Workers will arrange the supports required by each person, based on a pre-defined menu of options, and will also signpost people to other supports, including but not limited to statutory services, delivery partners, and others. Link Workers will liaise as required to ensure the menu of options meets the needs of people who access the support service.

Key Responsibilities

  • Provide empathetic emotional support to people who contact, or are referred to the service.
  • Provide short-term ongoing support to people who need an additional service.
  • Arrange supports as required by the applicant.
  • Assess priorities and provide accurate information to inform menu of available options.
  • Link with a wide range of other providers including Alliance delivery partners, Psychological Supports, Primary Care, specialist mental health services, social care services and the wider range of community resources.
  • Be responsible for maintaining the relevant systems of documentation and provide accurate information and reports as required
  • Be flexible and responsive to meet the changing needs of supported people and the organisation, within the agreed criteria
  • Participate in training activities and meetings as required
  • Uphold Alliance values and Penumbra’s Code of Practice
  • Other duties, deemed appropriate to this grade, as and when required

Application notes

To apply please visit our website

Closing Date: Thursday 16 December 2021 at 7pm

Interview Date: Thursday 23 December 2021


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