This vacancy has now closed

Top job! Head of Operations

  • Full time
  • £64,698 – £74,675
  • Scotland, Central Belt (likely to be Falkirk)
  • Closing 25th October 2021

  • Advertised from 1st October 2021
  • + pension + holiday + flexible remote working


For decades, children in residential care in Scotland were failed by those entrusted to look after them. Scotland is taking steps to face up to those failing by establishing a financial redress scheme for survivors of historical child abuse in care.

While nothing can ever make up for the suffering survivors have endured, financial redress can provide acknowledgement and recognition of the harm done. The national redress scheme will offer a non-adversarial alternative route to justice and access to support and apology.

To deliver this, the Scottish Government has supported the creation of a new ‘non-departmental public body’ entitled Redress Scotland. This body will assess and make decisions on applications from survivors (and in some cases next of kin) seeking redress. Redress Scotland will be entirely independent of the Scottish Government.


Redress Scotland is primarily a decision-making body. It will not process applications, provide support to applicants or arrange payments. In order to make best use of public resources, all administrative aspects of the national scheme will instead be carried out by Scottish Government without impinging on the independence of Redress Scotland’s decision-making.

The Role

Redress Scotland is seeking to appoint a Head of Operations who will be a member of the Senior Management Team (SMT).

The Head of Operations is responsible for leading the daily operation and oversight of the organisation. This will include coordinating the internal work across teams and supporting the effective decision-making of panel members in relation to applications for redress. Leadership and management of a team of administrators and specialists is a critical part of the role. The post holder will contribute to the development of quality assurance and improvement and implement a total quality management framework with the Chief Executive. The role includes responsibility for a number of the functions of Redress Scotland, specifically administration, records management and confidentiality and data protection. The Head of Operations will develop positive external relations, representing the public body to a high standard and building the trust and confidence of survivors.

The post holder will have or develop an in-depth knowledge of trauma and will be able to apply this to the operations of the organisation.

Main duties include:

  • Work as a part of a senior management team, taking a flexible approach to the work and seeking and implementing solutions to challenges and problems, including deputising for the chief executive in their absence.
  • Develop and implement organisational plans, services, policies, procedures and processes, identify and take action to mitigate risk, ensuring that our values of compassion, dignity and respect are embedded in everything we do.
  • Driving Redress Scotland to increase the effectiveness of our services; identify and implement continuous improvement; contribute to the design and delivery of a quality improvement framework; analyse and interpret data; support the delivery of a wellbeing framework for employees and members; and contribute to the overall development of the organisation.
  • Ensure that Redress Scotland embeds trauma informed approaches and practices, including supporting the engagement, participation and influencing work of survivors and people with lived experience.
  • Contribute to the development and delivery of positive media narratives about the work of Redress Scotland, working with external advisors and the chief executive on communications with survivors and external stakeholders.
  • Ensure that data is held and handled securely, that we have high standards of professionalism in relation to confidentiality, comply with GDPR and respond to FOI requests, working closely with the senior management team.


You must be suitably experienced in operational management, with a minimum of ten years’ experience in an operations role and five years’ experience in a management or leadership capacity.

You should have a qualification and experience relevant to the work of Redress Scotland.

Application notes

For more information about the recruitment process or to request information in a different format, please contact John Lavictoire, Director at Seymour John Public Services (

If you would like to review the job application pack and apply, please see below or visit our website and send your CV and accompanying letter of application by 12.00 noon on Monday 25th October 2021.

Any third-party applications will automatically be passed onto our Retained Executive Search Consultants at Seymour John Public Services.

Recruitment Timetable:

Psychometric Tests & Assessment Centre (Shortlisted candidates) –through video conferencing: Monday 1st November 2021

First Interviews: Wednesday Monday 8th November 2021

Offers of employment: W/C 15th November 2021