Young Person & Family Support Sessional Workers Telephone based
- Part time
- TBC
- Glasgow/remote working
- Closing 19th September 2021
- Advertised from 13th September 2021
- Rate of Pay: £9.75 per hour. Contracts between 5 hours and up to 25 hours per week available
Role
We are currently recruiting for Young People & Family Support Sessional Workers to deliver support to young people and families over the telephone. A key aspect of this service is ensuring access to support 7 days a week, 365 days a year. The role includes linking the caller into their wider support team, listening to their concerns, de-escalating situations, providing emotional containment, advice and information.
What does the role involve?
• Building relationships with young people and families via the telephone.
• Linking in with wider stakeholders including external partners, third sector providers and statutory services.
• Provide a safe and effective service to children, young people and families over the telephone.
• Controlling telephone conversations effectively and sensitively including handling distressed and confused presentations from service users. In addition, have the ability to assess the urgency of the call whilst under pressure.
• Working actively with children, young people and families assisting them to explore their circumstances, their feelings and the options open to them in line with Includem’s model of practice.
• Ensuring the young person and/or family members views and opinions are sought, listened to, understood and incorporated into the support and responses provided.
• Assessing when a child, young person or family may be at risk and follow Includem’s escalation processes.
• Assessing which resources are appropriate in response to the needs of children, young people and families.
• Liaising with the appropriate statutory or non-statutory agencies in accordance with Includem’s policy and practice.
• Be trauma aware in your communication with young people and families. Be empathetic, understanding and use a strengths based coaching approach to empower them to make safe decisions.
• Alert management support to potential risk or sensitive enquiries and understand how to appropriately maintain confidentiality and security.
• Participate in supervision and ongoing training regularly in line with Includem’s policies and procedures.
• Utilise Includem’s information systems to input information for each contact with a child, young person or family.
• Contribute to the evaluation and development of the Includem service.
• Attend and contribute to briefings and training events.
The service is delivered between 8.00am – 10.00pm with expectations of core hours between 5.00pm and 10.00pm. Must be able to work weekends and public holidays.
All posts require individuals to:
• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)
We value our staff and employee benefits include:
• A full and robust training and induction programme
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Company Mobile Phone and laptop
• Access to the Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
Application notes
Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you would like more information regarding this role, please contact our HR department on 0141 212 8800 who will arrange for an informal chat with one of our managers. You can apply directly online via the includem website (includem.org).
Alternatively, you can request a pack by e-mailing hrassist@includem.co.uk or contact our Head Office on the number above.
The closing date for applications is Sunday 19th September 2021 at midnight.
For applicants who are successfully shortlisted a group selection event will take place via video conferencing on Friday 1st October 2021. If you are successful following the group selection event individual interviews will take place on Wednesday 13th October 2021.
Community Volunteers Enabling You (COVEY) has operated across Lanarkshire for 31 years supporting 4,500 children, young people and parents/carers to become more resilient, safe and better equipped to reach their full potential. COVEY provides 1-1 and group-based befriending, mentoring and intensive family support.
COVEY are seeking a passionate, professional, proactive and caring individual to provide support to families who are experiencing difficulties or challenges in their everyday lives such as loneliness and isolation, poor mental health, illness, disability, poverty, gender-based violence, separation, or trauma. We provide 1:1 and/or group support to families in their home and within the community.
COVEY are looking for an experienced Family Support Worker to join our team. The successful candidate will provide person centred support to children, young people and adults.
The focus of our work involves the ability to quickly build rapport with a wide range of individuals, to ensure positive longer-term outcomes for families. Experience of working with families who have complex issues, such as trauma, is highly desirable.
Working hours are generally through the week, with occasional evening work required. (Hybrid office-based/working from home)
What we offer
We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following benefits:
- 6% employer pension contribution
- flexible working (including flexi-time)
- access to learning and development opportunities
- one special leave day to celebrate your birthday
- annual staff and volunteer recognition awards
- quarterly staff wellbeing activities
- annual all staff outing/activity
- HSF Health plan for employees (and their spouse/partner and children) including dental and optical claim back, physio claim back, personal accident coverage, GP, mental health counselling, legal support, discounts for gym, cinema and shopping
- access to ScotWest Credit Union offering loans, mortgages and savings accounts
Essential requirements:
- Available for at least two evenings per week where required
- Enhanced PVG required for this post
- Full Driving License with access to a car for business use/purposes
Community Volunteers Enabling You (COVEY) has operated across Lanarkshire for 31 years supporting 4,500 children, young people and parents/carers to become more resilient, safe and better equipped to reach their full potential. COVEY provides 1-1 and group-based befriending, mentoring and intensive family support.
COVEY has an exciting opportunity available for a Coordinator to manage delivery of 1-1 and group-based befriending/ mentoring support to children and young people.
COVEY’s consistent relationship-based support, which is centred on the participant’s needs, interests and hopes, improves health and wellbeing, social connections, confidence and increases their engagement with education, training, volunteering or employment.
As a Coordinator, you will have the ability to work collaboratively with children, young people, their families and others who support them. This will involve engaging with various, community, statutory and voluntary agencies and working in close partnership to support vulnerable families.
You would ideally have experience of supporting volunteers, managing a caseload, evaluation and monitoring. We are looking for someone who has a real passion around supporting those who are most vulnerable in our community.
What we offer
We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following benefits:
- 6% employer pension contribution
- flexible working (including flexi-time)
- access to learning and development opportunities
- one special leave day to celebrate your birthday
- annual staff and volunteer recognition awards
- quarterly staff wellbeing activities
- annual all staff outing/activity
- HSF Health plan for employees (and their spouse/partner and children) including dental and optical claim back, physio claim back, personal accident coverage, GP, mental health counselling, legal support, discounts for gym, cinema and shopping
- access to ScotWest Credit Union offering loans, mortgages and savings accounts
Essential requirements:
- Available for at least two evenings per week where required
- Enhanced PVG required for this post
- Full Driving License with access to a car for business use/purposes
About us
The Pavillion is a youth organisation that provides a safe and fun environment for children and young people in the Easterhouse area of Glasgow. We provide activities and life skills for the young people including sports, arts and crafts, drama workshops, volunteering opportunities, girls/boys issue based groupwork sessions, drug and alcohol workshops, mental health groupwork sessions, cooking and healthy living. We help reduce social isolation in the community and promote positive friendships and social skills in our young attendees. Our aim is to create, support and inspire the young people by providing them with opportunities, skills and activities.
We are a fast-paced and progressive organisation that aims to support children, young people, their families and the wider local community through the provision of positive activities and opportunities.
The Pavillion supports and serves its community by; continually striving towards an inclusive facility; being a progressive organisation that meets the needs of its community and being a knowledgeable and informed organisation.
We are a key member of Blairtummock & Rogerfield Partnership; a collaboration of local community based organisations schools, nurseries and the college. We work collaboratively to improve the life chances and opportunities for people living in the communities we serve. As a group of partners, we work across all ages which makes this opportunity exciting, innovative and forward thinking.
About the Project
The 'Young Start Progressions' programme at 'The Pavilion' will be a dynamic 2-year programme, led by young people, supported by staff and volunteers and by existing and new partnership opportunities. Our three-pronged approach aims to empower young individuals across various stages of their development:
Primary/Secondary Transitions Programme: We will provide support for P7, S1, and S2 young people as they transition from primary to secondary school, fostering empowerment, confidence, and improved self-esteem in a non-school environment.
Volunteer Mentoring Programme: Expanding on our successful volunteering mentoring initiative, we offer diverse opportunities for young volunteers, connecting them with roles both within Pavilion and through our network of school partnerships and community collaborations.
Attainment Programme: Focused on enhancing pathways for Junior and Senior Club participants, we integrate life skills development seamlessly into existing activities. From goal-setting exercises, certificated activity programmes to accredited learning and further training opportunities.
Purpose of Job
We are seeking a Programme Coordinator to lead the delivery of this project as well as managing the Attainment Worker & Volunteer Development Worker posts attached to this project.
Being creative, innovative and ideas driven, to support delivery of multiple programmes of activity and be able to forge strong positive relationships with partners are key attributes for this post. The postholder will be responsible for taking a coordinated approach to implementing activities with young people that address the key identified issues affecting them, ensuring their needs are addressed and pathways created that help them to succeed.
The postholder should have experience working with a range of age groups and are able to demonstrate experience in taking a youth-led approach to service delivery.
Independent Living Support Worker, Homemaker service
- Full time
- £24,000 – £26,000
- Musselburgh (On site)
- Closing 17th May 2024
Are you passionate about making a difference to the lives of young people? Do you want a flexible, varied and meaningful job in a supportive team? Do you value great employee benefits such as 360 Wellbeing membership and an annual training budget? Apply to join us!
Bridges Project is a leading youth work charity that helps young people aged 12-25 in East Lothian and Midlothian overcome challenges and adapt to adulthood. For nearly 40 years, we have helped young people develop their life skills, improve their educational attainment and move into employment or further education.
We have a vacancy for an Independent Living Support Worker to provide holistic, bespoke and person-centred one-to-one and group support to 40 young people aged 15-25 in East Lothian with the aim of:
• Supporting people to thrive within the home environment
• Preventing people from losing their home
• Helping people into a home
The successful candidate will deliver a professional homemaker service to young tenants and prospective young tenants on an outreach and centre basis. The post holder will work with partner agencies to ensure the homemaking needs of young people who are referred in to the service are met and will support young people to develop the skills required to live independently. The post holder will work with colleagues to ensure young people benefit from the range of services and activities within Bridges Project.
This is an exciting position in which the successful candidate will take pride in helping people referred in to the homemaker service to take their next steps towards rebuilding their lives by helping them develop the independent living skills necessary to thrive.
It is essential that candidates have a full, clean driving licence and constant use of a car. Membership of the PVG scheme will be an essential requirement of the post. A contributory company pension scheme is offered with a 10% employer contribution.
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