- Advertised from 1st September 2021
- 14 hours per week: 9am to 12.30pm Tue to Fri, (9.30am to 1pm, Tue to Fri would also be considered).
Role
Context of Job
To provide administration support to the EDDACS service within Edinburgh Women’s Aid.
Purpose of Job
To enable the EDDACS team to provide a high quality frontline service to victims of domestic abuse at the highest risk. Ensuring the quick communication of incoming referrals to the service on a daily basis, and providing other administrative
support to the team as required.
Main Duties
The role involves tight timescales and deadlines, and requires the ability to thrive in this environment and to prioritise and manage workload to ensure that these are met.
- Distribute daily information to the team regarding each day’s referred cases within the timescale required to allow the team to submit reports to the court and information to partners in the Police DAIU (Domestic Abuse Investigation Unit) and VIA (Victim Information and Advice service). This is a key task of this role and is central to the provision of the EDDACS service.
- Collate monitoring and evaluation information for the EDDACS service
- Assist with answering the EDDACS phone line, monitoring the EDDACS shared inbox, handling enquiries and passing on messages.
- Upload case information to the service database.
- Prepare report documents for the team to use.
- Support the service with other administrative tasks.
- Support the smooth running of team’s ITC equipment and software (i.e. lap tops, mobile phones, online phone system), with the support of our ITC service providers and the Administration Manager.
- Remain up to date and compliant with all organisational policies and procedures.
- Comply with data protection legislation, confidentiality and information sharing policy and procedures, and any other legislation connected to your work.
- Carry out other duties as reasonably asked by the Administration Manager or Management team.
Qualifications and Skills:
Essential
- Excellent communication, both written and verbal, when dealing with colleagues, external agencies and service users
- The ability to review information quickly and to pick out relevant details.
- Advanced IT skills, particularly MS Office packages excel, word and outlook.
- Ability to work autonomously to prioritise and manage workload to deliver within tight timescales and deadlines.
- Ensuring that organisational policies and procedures are followed.
- Developing procedures relating to the EDDACS administration from time to time.
- Able to collect, interpret data and produce reports.
- Have a good understanding of domestic abuse, including the impact of domestic abuse on victims and their children
- Respect and value the diversity of the community in which the service works in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
Desirable
- Qualification in secretarial or administration or MS Office packages.
Experience:
- 2 years’ experience working in an administration role.
- Providing administrative support to a team.
- Working with databases.
- Collating monitoring and evaluation information.
Personal Qualities
- Be compassionate and empathetic.
- Act with integrity and respect towards colleagues, external agencies and service users.
- Ability to work as part of a small team and be a good team worker.
- Excellent interpersonal, verbal and written communication skills.
- Be resourceful and a good problem solver.
- Be optimistic about the possibility of personal growth and change.
Responsible to: Administration Manager
This role is subject to a Disclosure Scotland Standard Police Check.
Application notes
Closing date: 9am Monday 20 September 2021.
Interviews will take place on Monday 4 October 2021.
Please download the Application Pack below for furthe rinfrmation and to apply.
Please note; Women only need apply (under Schedule 9 (Part 1) of the Equality Act 2010).
Downloads
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Please join us for an online session to find out more about FWA children, young people and family support services. This will be at 6.30pm on Monday 17th November 2025. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.
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Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.
If you would like further information about the post, please contact Gill Birtley, Team Manager, at gill.birtley@fifewomensaid.org.uk.
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The successful applicants will have at least SVQ Level III or equivalent level of qualification in childcare or other relevant subject, or equivalent experience and willingness to work towards a qualification.
The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work as part of a team as well as flexible hours to suit the needs of families. An ability to cover on-call is an advantage (additional payments are made for this role).
Please join us for an online session to find out more about FWA children, young people and family support services. This will be at 6.30pm on Tuesday 6th January 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.
Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.
Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.
If you would like further information about the posts, please contact Cheryl Horn, Team Manager, at cheryl.horn@fifewomensaid.org.uk
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Please join us for an online session to find out more about FWA housing management services. This will be at 6.30pm on Wednesday 21st January 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.
Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.
Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.
If you would like further information about the post, please contact Sheila Chappell, Business Manager on 07714 609389.
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The successful applicant will have at least SVQ Level III or equivalent level of qualification in health and social care or other relevant subject, or a willingness to work towards a qualification.
The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work on their own as well as part of a team.
Please join us for an online session to find out more about FWA women’s services. This will be at 6.30pm on Tuesday 6th January 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.
Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.
Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.
If you would like further information about the post, please contact Claire Rigby at claire.rigby@fifewomensaid.org.uk to arrange a time for a call.
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