About Citizens Advice Edinburgh
The Citizens Advice Service was first established in Edinburgh in 1939.
Over the years it has grown to deliver services from 5 main Bureaux (Dundas Street, Gorgie/Dalry, Leith, Muirhouse and Portobello) and over 20 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE).
Through a team of core and project staff and over 70 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:
The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.
For a full overview of all our services and current work, please visit our website at: citizensadviceedinburgh.org.uk
Summary of Role
Citizens Advice Edinburgh works in partnership with the Edinburgh Integration Joint Board to deliver an outreach advice service from 8 GP Practices in Edinburgh. 4 part-time staff members provide weekly sessions for these sites.
The present vacancy comprises ½ day client contact and ½ day follow-up work for each of the following practices: Inchpark and Southfield. Please note that the specific practices may change. The total working hours are 14 per week.
The service is delivered on site at the practices, unless restrictions prevent this, in which case advice will be temporarily delivered by phone.
The project delivers welfare rights and health-related advice to patients of the named practices. Research indicates that resolving problems with benefits, debt, employment, housing, and family issues can have a positive effect on patient health. Embedding advice services within GP Practices has also been shown to reduce repeated contact between patients and GPs, and to successfully engage clients who have not sought advice elsewhere.
The successful candidate must be experienced in giving advice, particularly in relation to benefits, including appeal and tribunal work. They must have an understanding of the role within the healthcare environment and the impact of poverty on health.
The post holder will be required to assertively develop and maintain links with NHS staff, Community Link Workers, CAE specialists and external agencies.
The health sector can be a challenging environment in which to work. Clients are frequently extremely unwell and may present with multiple, complex advice issues. In addition to possessing the necessary practical knowledge, candidates will therefore require energy and resilience to make the project a success.
1. Advice work and support
2. Case Management
3 Project reporting and statistics
4. Other duties
Appointment subject to Right to Work checks and Disclosure check
Application deadline: 31st May 2023
Interview date: Week Beginning 5th June 2023
Interview location: Via video call (Zoom)
Interview format: 50-minute interview
Start Date: June 2023
Please email your applications to email@example.com