The team at ACOSVO seek a Business Support Officer to support all areas of the business with day to day and project administration tasks. This officer level role will provide the successful candidate with an overview of how a small, third sector organisation operates successfully.

The location is hybrid, working from home, our office at Ocean Terminal in Leith and occasionally at other locations which will be arranged in advance.

We are happy to talk about flexible working such as location and compressed hours however this role is not suitable for part time hours or as a job share.

Please apply with your CV and covering letter which shows how your experience relates to this position's job responsibilities and person specification.

About ACOSVO

The Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO) is a third sector organisation who's vision is to support excellent voluntary sector leadership in Scotland through our events, services and partnerships.

ACOSVO Aims

Support, develop & inspire voluntary sector leaders at all stages in their journey

Advance thinking, ideas and resilience for the future

Strengthen connections, organisations, governance, sustainability & partnerships

ACOSVO Staff Values

We are passionate, dedicated and committed in all that we do

• We build respect and trust in the way we work
• We are flexible, adaptable and versatile
• We have an ethos of honesty, openness, integrity, inclusion and sharing
• We are innovative, adaptive and welcome change
• We champion economic, social and environmental responsibility

We delight in delivering excellent third sector leadership in Scotland through interacting closely with members, non-members, partners, stakeholders and supporters.

Job Purpose

The team at ACOSVO seek a Business Support Officer to provide administration and support activity across all sections of the organisation; Events and Marketing, Development and Operations, by delivering a high-quality service to Members, external contacts and partners. This role will report to our Events and Marketing Manager however the individual will carry out tasks for other areas of the organisation on a weekly basis and as required.

Job Responsibilities

Support Team ACOSVO;

• Ensure Team ACOSVO are focused on membership, meet associated membership growth/income targets through delivery of membership journey/touchpoints process
• Improve member experience to ensure their needs are always ACOSVO’s primary focus; ensure swift resolution of issues; be innovative & adaptive to member needs in way that enhances ACOSVO’s reputation
• Ensure full potential of CRM system maximised
• Champion culture of excellence which focuses on outcomes, maximises use of resources, is collaborative & actively promotes ACOSVO values & ethos
• Lead by example constantly role modelling positive attitude, setting standards in terms of tone & behaviour, showing genuine care & concern for colleagues
• Maintain & upgrade professional knowledge & practice through relevant training/research
• Act as Data Processor in accordance with ACOSVO Information & Security Policy
• There is potential that you will undertake any other administration tasks and projects which will remain within the responsibility levels of your role.

Support Events and Marketing

• Work with the team to plan and deliver events ensuring efficient booking, timely information to participants and high levels of customer service
• Prepare, distribute and collate evaluation materials for events
• Assist with the production of publications and information including delegate packs and online content
• Support the delivery of ACOSVO communications
• Update and maintain records, ensuring up to date mailing/distribution lists

Development

• Undertake research and development to support membership growth including identifying external networks and events, and opportunities to enhance ACOSVO’s membership offering

Operations

• Office management including ordering supplies and liaising with suppliers
• Assist the Business Manager with arranging staff and board meetings as well as note taking and creation of minutes
• Undertake general administration and data management

Person Specification

Essential

1. Education & qualifications

• No formal qualifications are required for this role.

2. Experience

• Experience working as part of a team
• Experience with task prioritisation and multi-tasking in order to manage a range of administrative functions.
• Word processing documents, reports etc.
• Presenting information to a range of stakeholders, presenting succinctly, clear and accurate information as required

3. Characteristics

• Reliable, efficient, resourceful, well organised, approachable, enthusiastic and empathetic
• Ability to exercise initiative as well as take directions and deliver to deadlines
• Strong written & oral communication skills, using forms of communication appropriate to audience; asking relevant questions to clarify understanding; comfortable handling member / non-member enquiries. You must be comfortable communicating with members, prospective members and other stakeholders maintaining a friendly but professional attitude.

4. Sector Experience

• Appreciation of context of working in a voluntary sector organisation and understanding of the sector more widely

5. Leadership Knowledge

• Appreciation of characteristics & qualities required for strong leadership; understanding of benefits of excellent leadership

6. Membership Knowledge

• Not required

7. Financial Experience

• Financial & budgetary awareness; demonstrates financial understanding; identifies & plans use of all available resources to meet current/future needs

8. Technical Knowledge

• Comfortable using Microsoft Office applications; ability/willingness to learn about ACOSVO databases & any related systems

9. IT/Systems Knowledge

• Comfortable using Microsoft Office applications & social media platforms; basic understanding of websites
• Competent in editing, storing and sharing documents

10. Communicating & Influencing

• Strong communication skills; uses forms of communication appropriate to audience; asks relevant questions to clarify understanding; presents succinct, clear and accurate information promptly, either orally or in writing, follows logical sequence

11. Planning & Organising

• Effective delivery; ensures achievement of targets & work plans; prioritises workload; works as part of a team; seeks guidance when necessary; keeps appropriate people informed of progress in key areas; able to take direction and deliver to deadlines. Flexible approach to undertaking work activity

12. Analysis & Problem Solving

• Understands situations/problems by breaking down into constituent parts, or traces implications in a step-by-step method

Desirable

1. Sector Experience

• Experience working in voluntary sector

2. Experience & Characteristics

• Experience managing and coordinating events
• Knowledge of evaluating events;
• Appreciation of issues facing membership organisations;
• Able to analyse and present data

3. IT knowledge/ System Knowledge

• Experience using databases, delegate booking systems, survey systems, mail distribution services, publishing applications, newsletters; updating website
• Awareness of design software

Position within Structure: Team Member – Officer

Travel Requirements: Occasionally in Scotland and rarely in the UK

To apply for the role please send your CV and a covering letter explaining why this is the job for you. The closing date for this role is Tuesday 23 May at 9am and interviews will take place on Wednesday 31 May.

If you would like to find out more about ACOSVO, the job description, the person specification or the flexibility of the location and hours please send an email to Lauren Tough lauren.tough@acosvo.org.uk with your questions or to arrange a time for a call.