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Telephone Advisers

  • Full time
  • £25,500
  • Scotland based: hybrid blend of office (Edinburgh) and home working
  • Closing 1st May 2023


  • Advertised from 14th April 2023
  • 35 hours per week. Fixed term 1 x until 31/01/2025. 1 x for 1 year.

Role

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of communities and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

People centered, you will deliver a holistic information, advice and friendship service for older people in Scotland, their carers, families and professionals by telephone. Meeting the Scottish National Standards for Information and Advice Providers, you will act as champion on agreed subjects.

Living our values, you will help create better outcomes for older people by empowering and enabling them to access their rights and entitlements.

The post will be a hybrid blend of office based (in Edinburgh) and home-based work. As a guide, roughly 40% of the working week will be based at our office in Causewayside, Edinburgh.

In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of 9%.

Application notes

Full details of the role are available from our website: age.scot/workforus.

Alternatively, you can call 0333 323 2400.

Closing date: 12 noon on Monday 1st May 2023.

Interviews will take place in Edinburgh on Thursday 11th and Friday 12th May 2023.


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