Top job! Head of Digital
- Full time
- £56,888 – £64,491
- Hybrid with some travel to Hanover offices required
- Closing 31st March 2023
- Advertised from 23rd March 2023
- Permanent
Role
Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We are proud to provide and manage a wide range of housing throughout Scotland that enhances our customers’ quality of life.
We are excited to be further developing our customer, care and support services by investing in modern technology.
Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. As a result, our teams will have access to smart, integrated, and predictive digital tools and shall receive support from our newly created Digital Team.
We are delighted to be hiring for a Head of Digital role who can lead, inspire and develop our new team. So, as a potential candidate, ask yourself if the below sounds like you.
- Are you able to take a leading role by helping us to define and deliver our new digital strategy?
- Can you demonstrate competency as a senior leader, working successfully with executive stakeholders to drive forward business objectives?
- Do you thrive in a working environment where you can build human connections and enjoy being visible for your customers?
If so, then read on!
We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for a new Head of Digital who can lead our digital team to support Hanover Scotland’s vision, values, and social purpose. Please refer to the enclosed team structure which details the expected people management responsibilities.
You will be an active and collaborative member of our senior team, adopting an energetic, inclusive and collaborative approach. This is vital to help us continue to deliver great outcomes and have happy customers, a common goal that we all have at Hanover.
What does success look like in this role?
- Someone who can instil confidence in our Executive Team and Board by providing strategic assurance that our digital strategy is fit for purpose and will enable the delivery of strategic business objectives.
- Development and application of a management framework that defines and delivers a portfolio of programmes, projects and/or ongoing services. This will involve identifying, planning and co-ordinating a portfolio of related projects.
- Delivering high quality and comprehensive digital services, covering infrastructure, security, data protection, telephony and software support.
- Ensuring our digital services are robust, reliable and safe, providing our people with the capabilities and tools to deliver value-added services for our customers.
- A leader who can inspire and enthuse our people by understanding how digital technology can enable our teams to do their best work.
- Engaging with multi-stakeholder groups and providing advice on digital competency, understanding the value of analytics in anticipating and identifying future needs.
We are looking for someone with the following skills and experience:
- Experience in working at a senior organisational level and/or operating at a Head of Service level in a relevant organisation (social housing experience advantageous but not essential).
- A strategic, agile and analytical thinker who can develop and influence new ideas, methodologies and approaches.
- Experience in leading and managing change.
- Professional qualifications such as ITIL Foundation and PRINCE2 / Managing Successful Programmes.
- Experience of one or more of following systems: Capita Open Housing and Accounts, CRM systems, Microsoft technologies. Mitel telephone system.
Application notes
To find out more about the role and to apply, please visit our website.
Applications are open until 31st March 2023.
If this sounds like the right opportunity for you, candidates are advised to hold 10th to 12th April in diaries, as in-person interviews are likely to be on one of these days.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification. We are anticipating high numbers of applications, so if you can, please demonstrate how you meet our requirements in your application.
If you’d like to have an informal conversation about the role, please contact our Director of Strategic Finance – dhenderson@hanover.scot
Top job! Operational Manager
- Full time
- £65,874 – £69,075
- The role is based in Glasgow with responsibility for designated regional services across Scotland and requires regular travel across the locality (On site)
- Closing 29th April 2024
At Key and Community Lifestyles, we provide person-centred support to over 2,000 disabled people, across 17 Scottish local authorities, to enable them to lead full, active lives in their own homes and communities.
We are recruiting a new Operational Manager to join our small senior team with responsibility for our services across Scotland. This role requires an exceptional leader who has a passion for developing high quality, outcome focused, personalised support to disabled people of all ages. You will work alongside local Area Managers, supporting them to develop and deliver great services for people we support. You will also lead on strengthening relationships with commissioners and partners in those areas with a focus on building our reputation for creative, flexible, and reliable support.
You will have substantial experience of management at a senior level in social services, with a proven track record in supporting continual improvement, innovation, and creative service design. Resilience, compassion, and kindness will be hallmarks of your approach, along with a strong focus on people and outcomes.
Top job! Head of Services – North East
- Full time
- £62,286 – £65,169
- North East Services Office with some flexibility (On site)
- Closing 6th May 2024
Turning Point Scotland is a national social care charity who promote evidence based practice. We provide services in Alcohol and Other Drugs, Learning Disabilities, Mental Health, Justice and Homeless/Prevention.
This is a rare and exciting opportunity to join Scotland’s leading social care organisation in a key strategic role.
About the role
As our Head of Services North East, you will provide operational and strategic leadership with overall responsibility for our services across the North East of Scotland. To achieve this, you will build effective partnerships both internally and externally with stakeholders in delivering our Turning Point Scotland Strategic plan. Your role will include:-
- Direct line management and supervision of Service Managers
- Develop and grow relationships with local partners and commissioners in delivering high quality services for the people we support
- Contribute to tendering, retendering and framework opportunities
- Ensure that all operational systems, policies and procedures are fully implemented, and best practice is maintained
- Work in partnership with Director of Operations, Director of Finance, Director of BDI to ensure the sound and efficient financial management of all services
- Audit and manage significant budgets including making tough decisions regarding budget savings, restructuring or reallocating resources
About You
You will have experience of working at senior management level within the Social Care sector, with the ability to demonstrate leadership characteristics of: vision, creativity and innovation, self-leadership, collaborating and inspiring and empowering your management team.
With your Leadership abilities you will provide management and supervision to your Service Managers. Utilising your knowledge and experience of working within the Social Care Sector from either Homelessness, Alcohol & Other Drugs, Learning Disabilities, Justice and Mental Health.
Top job! Head of Smart Works Scotland
- Full time
- £44,000 – £50,000
- Based across our Scotland centres in Edinburgh and Glasgow (Hybrid)
- Closing 19th April 2024
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.
More information about who we are can be found on our website.
About the role
Smart Works is volunteer-powered and exists to empower all women who need help getting into work. As such, a fantastic opportunity has arisen for a proactive self-starter with outstanding leadership skills to take on the pivotal role of being the Head of Smart Works Scotland. Reporting to the Chair of the Trustee Board, the role is responsible for developing and delivering our core strategies and for the overall operation of our two centres in Glasgow and Edinburgh.
In practice, this involves leading a small staff team to thrive in their roles and deliver outstanding results, with direct line management responsibilities for 3 team members out of 8. It also includes representing our charity to a range of stakeholders across the region, contributing to our ambitious client targets and unlocking vital funds to deliver the Three Year Plan.
A major focus of this role will be to deliver, and support team members to aid delivery, of our annual fundraising target (c. £400k) via, grants and trusts, corporate partnerships, fundraising events, and identifying new income streams.
The Head of Smart Works Scotland must build strong working relationships with the staff team and Board of Trustees, foster excellent collaborations with a variety of stakeholders and have significant experience across multiple fundraising streams.
Whilst the successful individual will be supported by the Chair, Board of Trustees and colleagues in other centres, they will be expected to work autonomously and confidently in carrying out their duties. There may be occasional evening and weekend work in order to support fundraising, networking and key events as required.
The role will be based in our Edinburgh or Glasgow centre, and flexible working options are available.
If you are passionate about supporting women, are flexible, have excellent organisation and prioritisation skills and can liaise confidently and successfully with a broad range of stakeholders, then this is an ideal opportunity.
Duties and responsibilities
- Leading a staff team of 8 across two centres, ensuring all team members are thriving in their roles and continuing to develop their skills.
- Supporting each direct report with project deliverables and identifying continuous improvement opportunities in our ways of working.
- Oversee the smooth running of both centres, ensuring all client and service delivery targets are on track and all protocols such as safeguarding and governance are adhered to.
- Setting and delivering our core strategies, across all functional areas.
- Working with various staff members on targeted campaigns and corporate partnerships, providing guidance and support on the annual fundraising target c. £400k via our three revenue streams - Corporate, Community and Events, Grants and Trusts.
- Manage the day-to-day costs of the budget, contributing to timely process reconciliation with the Board Treasurer and Group Finance Team.
- Delivering financial activities to target, maintaining an up to date database with relevant income tracking and pipeline information to facilitate regular financial reporting to the Board of Trustees and timely process reconciliation with the Board Treasurer and Group Finance team.
- Supporting the team to raise awareness of our charity and increase our supporter community through social media campaigns and in-person events throughout the year.
Personal Specification
Essential Criteria
- Outstanding interpersonal and team management / leadership skills.
- Significant experience of generating income from a variety of sources, including Events, Trusts, Foundations, Community and Corporate sponsorship.
- Demonstrable experience of securing new business and onboarding new partnerships.
- Experience of managing four figure+ partnerships across the following activities: employee fundraising, sponsorship, commercial or grants.
- A strong networker, with relationship management experience across seniority levels and sectors.
- Strong presentation skills, with prior experience delivering engaging sessions to large audiences.
- Experience of balancing changing priorities and responding to delivery needs.
- Proactive approach to problem solving, with an entrepreneurial attitude towards fundraising strategy.
- Ability to work autonomously and also have a strong team focus and ethic.
- Good working knowledge and experience using Microsoft Office, Excel, Word, CRM systems.
- Target driven, with excellent organisation and time management skills to meet deadlines and monthly / quarterly KPIs.
Desirable Criteria
- An understanding of the employment and skills landscape in Scotland.
- Experience of working collaboratively with volunteer teams and / or in the not for profit sector.
- Financially aware, able to interpret basic financial accounts for reporting purposes.
Care & Support Workers (older people)
- Full time or Part time
- £22,621 – £23,438
- Glasgow, Edinburgh, Galashiels, Girvan, Fife, Inverness, Stornoway, Duns and more
- Closing 29th April 2024
The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.
As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.
Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.
As well as a competitive annual salary, our valued team also benefits from:
- competitive hourly rates of £10.50 - £10.88 per hour
- guaranteed rota hours working between 7.30am & 10pm
- generous annual leave entitlement
- a choice of pension scheme with employer contributions
- flexible working policies
- access to extensive paid training and development opportunities
- a supportive and inclusive culture.
We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.
Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.
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