An exciting opportunity has arisen to join the Access to Industry’s Young Peoples Service. You will work in a trauma informed way supporting young people aged 16-21, with complex health and social care issues, to progress towards education, training or employment. You will be part of a small team working one-to-one with young people as well as developing and delivering structured group work.

Key Responsibility areas will include:

Service Delivery:This role will focus on the intensive case management of young people from the City of Edinburgh who have mental health issues which may be a result of adverse childhood experiences. Their challenges to progress may be compounded by emerging issues with substances; offending behaviour; family support; and/or accommodation. You will work in outreach, to engage with Edinburgh’s young people including i.e., schools, Through-Care After-Care, young person’s substance misuse practitioners and HMP YOI Polmont (linking with AI’s Passport CashBack project).

Caseworker support:You will work one to one with young people, assessing their needs, devise action plans and work holistically. Support will be flexible, from employability to welfare advice.

You will work to progress clients into training programmes, employment, and education.

Over time you will develop small-group work programmes that meet the needs of young people you support.

Targets: The project has annual targets and outcomes that you will work towards achieving and achieving evidence of for funders. This is monitored monthly through team meetings and within support and supervision.

Partnership: Pivotal to your role, you will be working with other services and agencies to build positive networks for young people and referral sources into the service.

Administration: You will administer all aspects of the project from referrals, training, progression routes and employer engagement.

AI Team: You will play a part in the wider team of AI through attendance at internal meetings and participation in shared services across the teams.

Quality Assurance & Management Systems: You will maintain excellent records and will maintain case management through use of the Management Information Systems, Helix.

Health & Safety and Property Management: You will ensure a healthy and safe environment, and the protection and best use of property and equipment, by implementing and observing AI policies and procedures. You will ensure that all work opportunities are carried out in accordance with Health and Safety legislation and good practice.

Communications: You will be an effective communicator as you will be working with external agencies, specialist providers and employers and attending meetings on AI’s behalf. You will contribute to internal reporting procedures both written and verbally. You will market the project externally. You will ensure client and organisation confidentiality at all times.

Other Requirements:The post holder will be expected to manage their own caseload and work with minimum supervision partly in an outreach capacity.

Are you a passionate and caring individual that believes in social justice for all and can build positive relationships providing support and advocate on behalf of individuals that are currently involved with Justice Services.

The Wise Group, Community Justice Team are looking for 3 x mentors to provide a Throughcare support service to people who are currently on remand within HMP Perth, returning to Fife, are at risk of homelessness on release and are likely to be released direct from Court. The candidate will liaise with the customer and several services to allow the customer to reintegrate back into the community, this would include arranging help with housing, debt, benefits, addictions, and family relationships and ongoing support.

You may well have a previous offending background and spent some time in prison. If so, now is the chance to put this experience to good use and become a Mentor.

A full driving licence and daily use of a car is required as there will be some travelling required in this post.

Home broadband connection is also required to allow home working.

WorkingRite seeks to stop the cycle of deprivation and poverty that occur in so many communities across Scotland. We do this through our award-winning, youth employability programme, which sees practical work skills coupled with personal development, strengthened through a mentored work placement with a small, local business of the young person’s choice. Our flexible, person-centred programmes of training, support and work placements put the young people at the heart of their future, helping those 15 – 24 years old who are furthest from the job market, to gain confidence, real skills and a foothold on the employability ladder. We have been operating as a charity since 2011 and in that time have supported over 3,500 young people into a positive destination. We currently operate programmes in Edinburgh, Glasgow, Argyll & Bute, Aberdeen and East Ayrshire.

All this means it is a very exciting time to be joining WorkingRite.

This exciting role will support young people from different secondary schools across Glasgow to prepare for employment when they leave school. By delivering WorkingRite’s in-school model, Rite to Work, this post will work will support the delivery of small groups of young people in their last year at school to gain the confidence and skills they need to progress into jobs, apprenticeships or further vocational learning – or gain further support with WorkingRite’s post-16 work experience programme in local businesses. Working alongside WorkingRite Project Coordinators; this important post will enhance the experience of RTW participants.

We require a Rite to Work Employability Assistant who can:

• Support and progress participating young people

• Understand the challenges and barriers some participants may face

• Be comfortable in a group setting with RTW groups

• Engage and motivate young people in groups and 1:1

• Offer new and creative ideas

• Provide holistic and ongoing support to participants

• Work alongside the Project Coordinator in the delivery of the programme

You will be confident, have excellent communication skills with our young people, stakeholders and other partners and above all, you must be enthusiastic and want to support young people.

Applicants must be able to travel to schools within the South of Glasgow.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland.

Our 2,200 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. We also work closely with a network of nine regional teams who support Panel Members in their local communities. This role provides a great opportunity to help children, their families, and the panel community by using feedback to enhance practice.

We are looking for someone with a proven track record in handling feedback and complaints. You must be passionate about resolving issues and making sure deadlines are met, using what we learn from feedback and complaints to improve outcomes for children. You’ll be the main point of contact, either by e-mail, web form or telephone. You’ll have great interpersonal skills, be an excellent communicator and be able to multi-task and prioritise effectively.

You will need to capture the detail of the complaint accurately, establish what outcomes are required and work with our panel community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.

Ideally you will a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure.

Supporting the Complaints Management Officer you will be involved with several exciting projects we are working on, including the continued development of our child friendly feedback and complaints approach, an improved feedback loop and supporting the continued development of relationships with our key partners. CHS has also introduced a new Tribunal Support Model for managing our internal volunteer organisational structure and you’ll be expected to support those changes through the lens of your feedback and complaints role.

You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 products, including Teams. You’ll be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders. You need excellent analytical skills and the ability to accurately capture data to inform improvements.

Please be aware that occasional travel may be required as a requirement of this role, as well as very occasionally having to work outside CHS’s normal working hours.

Feedback & Complaints at CHS

We are keen to enhance our feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation. As Feedback and Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management. As well as handling complaints in line with SPSO guidelines we also have a pastoral responsibility for our panel community so it’s important to understand what that means and get the balance just right.

You will have the opportunity to get involved in other projects which will enhance our insight and awareness of the experience of children and young people in hearings as well as from other partners. There will also be opportunity for career development for the right candidate.

Complaints sits within the Practice and Standards Team at CHS and that provides the perfect route for us to take the learning from complaints and feedback and translate that in to practice improvements within children’s hearings, as well as making sure we involve children in improving practice and policy.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.