Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

Are you looking progress your social care career?

We are currently recruiting for a Senior Support Worker to join our Musselburgh Housing Support Services team.

The Senior Support Worker (SSW) will support the management team in developing and maintaining the organisation’s standards relating to autism specific and person centred practices. Liaising with the organisation’s practice support team, the SSW will assist in the preparation of support and communication plans, ensuring consistent practices throughout support networks.

Benefits of working with us include:

• Competitive Salary

• Sleepover rate paid at £12.00 per hour

• 31 days Annual Leave Entitlement, including bank holidays

• Your birthday off every year, to treat yourself!

• Ongoing Learning & Development throughout your Support Work role

• Opportunity to undertake a relevant SVQ qualification

• Career Progression Opportunities

• Employee Assistance Programme

• Auto-enrolment pension scheme

• Cycle to Work scheme

• Medicash Healthcare Plan

• Eligibility to become a Blue Light Card Member for online & high street discounts

The Senior Support Worker will assist in the supervision and direction of the staff team and in maintaining the high standards of support in line with the organisation’s quality standards and mission statement. Knowledge of current legislation and regulations relating to the social care sector and the requirements of the Care Inspectorate is essential for this role. The post holder will also be expected to commit to on-call duties.

Given the nature of this role, successful applicants must register with the Protection of Vulnerable Groups (PVG) scheme and Scottish Social Services Council (SSSC) or equivalent regulatory body.

This is a truly rewarding role, with the opportunity for you to develop your skills and knowledge and fulfil your career aspirations.

The Butterfly Trust is the lead agency providing social support for people affected by Cystic Fibrosis throughout Scotland. We provide a comprehensive and diverse range of outreach services for all ages of people with Cystic Fibrosis and their families across Scotland.

We are looking for a motivated, enthusiastic, creative and personable individual to join our team. With an appropriate skillset to add value and who has ambition for continued personal and professional development. Someone with a keen interest in promotion, marketing and social media.

We will provide both in-house and external training to ensure all of our team have appropriate skills and knowledge to fulfil their role to the best of their ability.

The Promotion & Finance Assistant will be responsible for collating content for our social media accounts, promotional activities, newsletters along with assisting with inputting invoices into our accounts system and supporting our Fundraising Department. This role is varied and brings the opportunity for training and development.

Full driving licence and a car is essential.

For this regulated work the successful candidate will be required to gain/maintain PVG scheme membership which will be paid for by the Trust.

We offer:

• Out of pocket expenses
• Mileage allowance
• Individual staff training budget/in-house training
• Generous holiday entitlement