This vacancy has now closed

Help to Claim Adviser (Universal Credit)

  • Full time or Part time
  • £24,118
  • Flexible – can be home based
  • Closing 6th March 2023

  • Advertised from 7th February 2023
  • Hours up to 35 hours per week. Fixed-term contract until 31 March 2024 with possible extension.


Argyll and Bute Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. Since April 2019 Argyll and Bute Citizens Advice Bureau, has provided the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

Argyll and Bute Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face and telephone advice.

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus public holidays and a pension scheme with a 6% employer contribution (min. 1% employee contribution). Argyll and Bute Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

We take wellbeing seriously and have regular opportunities for wellbeing lunches and networking to support resilience in the work place.

Application notes

Please contact the Bureau Manager for an application pack:

By telephone 01546 60 5550

By email

Closing date for applications is Monday 6th March 2023

Please note that the post is subject to the disclosure of criminal history information.

About the employer

Argyll and Bute Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.

Charity number: SC030477

Charity name: Argyll and Bute Citizens Advice Bureau