Helpline Manager
- Full time
- £39,639 – £45,486
- Location: blend of home working and office, based in Rose Street, Edinburgh or can be entirely home based anywhere in the UK. Please talk to us about your flexible working requirements!
- Closing 16th February 2023
- Advertised from 25th January 2023
- 35 hours per week – Majority of work is based around weekdays, 9am-5pm, though must be willing to work evenings and weekends on occasion to meet the needs of a 24/7 helpline. One in every 7 weeks you be required to fulfil the on-call duty manager function. 12 month maternity cover position.
Role
The Role
Scottish Women’s Aid has an opportunity to join Scotland’s Domestic Abuse and Forced Marriage as Helpline Manager on a maternity cover basis. Our Helpline Manager takes responsibility for the effective management of the service, including operational management, technology, policies and procedures and meeting contractual obligations.
Background
Scottish Women’s Aid is Scotland’s leading voluntary sector organisation working to prevent domestic abuse and promoting effective policy and practice responses for women, children and young people who experience domestic abuse. We are the umbrella organisation for 34 autonomous Women’s Aid groups delivering direct services to women, children and young people across Scotland.
What You’ll Do
Reporting directly to our Chief Executive you will lead the implementation of agreed operational plans and policies whilst ensuring the smooth and efficient operation of the Scotland’s Domestic Abuse and Forced Marriage Helpline (SDAFMH). You will lead a busy operational team, providing day to day guidance and monitoring as well as supporting the continuous development of all helpline staff. As part of SWA’s management team you will support the development, planning and implementation of the organisational strategy, contributing and updating on all elements of Helpline functionality and development.
What We Need
With excellent people-management and development skills and demonstrable experience of working within a domestic abuse or violence against women service, you will have sound knowledge of call-centre communications technology and good practice relating to running a telephone advice/information service. A relevant management qualification would be beneficial but more relevant is the experience and knowledge of the right and options available to people with experience of domestic abuse or forced marriage and offering support, information and safety planning and making appropriate referrals.
We’re looking for someone who has;
· Experience of preparing organisational reports and reports for funders and committees
· A sound knowledge and understanding of a gendered analysis of domestic abuse
· Knowledge of tools or methods such as development of business cases, funding submissions, contract management and risk assessment
· Excellent written and verbal communication skills
· Knowledge and understanding of digital tools and software in order to run and troubleshot call centre technology.
· Ability to utilise software to capture and generate reports and present usage and impact data.
· Excellent working knowledge of MS Office packages, email and the internet
What we offer
There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attracts a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:
Flexible working
We offer flexible hybrid working options for the majority of our employees. Some posts are eligible for full-time homeworking. We also offer flexibility for staff and work/life balance through a number of flexible working options such as flexi time, condensed hours, job sharing.
Pay
SWA are a Living wage employer, our pay and grading system offers a competitive starting salary and yearly progression.
Annual Leave
We offer a full-time annual leave entitlement of 30 days (210 hours) per year plus 10 Public Holiday days (70 hours) per year. Leave is accrued at the rate of 3.33 days (23.3 hours) per month.
Pension
SWA believes it's important that we help you save for your retirement so access to Nest pension scheme is given to all eligible employees. SWA contributes 10% of gross contractual earnings on the provision that the employee contributes a minimum of 3% towards their pension contributions.
Learning and Development
SWA supports and develops staff to ensure they have the necessary skills, knowledge and abilities. There is an internal schedule of training on key skills and knowledge relevant to all staff. There is also scope to attend ad hoc training for employees who are working to develop specific skills.
Enhanced Maternity and Paternity Pay
SWA offers staff who meet the criteria for Statutory Maternity Pay (SMP) an enhanced maternity pay of 20 weeks on full pay and 20 weeks on half pay.
Wellbeing
As part of SWA’s commitment to staff wellbeing, staff are offered a confidential 24/7 Employee Assistance programme service with Heath Assured which provides confidential advice, counselling sessions and wellbeing support to all staff, and where applicable, immediate family members.
Bike 2 Work
An interest-free loan to purchase a bike, can be arranged up to the value of £1,000.
Edinburgh Leisure Gym Subsidies
Edinburgh based staff are able to access Edinburgh Leisure facilities for the reduced price of £1 per session.
POSITIVE ACTION
Scottish Women’s Aid aims to be an equal opportunities employer. Applications will be accepted from women only under Schedule 9, part 1 of the Equality Act 2010.
Our long term aim is that the composition of our workforce should reflect that of women in the community. We recognise the value of a diverse workforce in which women from differing backgrounds, with different skills and abilities can bring new ideas to enable us to deliver high quality services and are committed to recruiting a diverse workforce that is representative of the people we serve.
SWA are taking positive action to address an under-representation of both disabled and Black Asian and Minority Ethnic (BAME) employees within our workforce. We offer Disabled and BAME applicants the option of requesting that their application is considered under the terms of our Disabled or BAME Guaranteed Interview Schemes. You will be asked if you wish to be considered under the Disability/BAME Guaranteed Interview scheme when you complete our online application form.
Application notes
Visit our website and download the application pack womensaid.scot/news/vacancies
Closing date - 16th February
Interviews: 2 and 3 March
Scottish Women’s Aid is committed to promoting equality and diversity. Applications are welcomed from all sections of the community. Applications will be accepted from women only under Schedule 9, part 1 of the Equality Act 2010.
Successful applicants will be subject to a PVG check, paid by SWA.
For any questions relating to the vacancy please contact carolyn.hughes@squarepeghr.co.uk Square Peg HR is our recruitment partner for this vacancy.
Scottish Women’s Aid is a company limited by guarantee, company no. SC128433,
and a charity registered with the Office of the Scottish Charity Regulator, charity no. SC001099.
Scottish Women’s Aid has an opportunity to join their membership services team as a Participation Lead. This role has been established within SWA core work for a couple of years offering the opportunity to develop our participation work as an organisation and managing the relationship with the Survivor Reference Group (SRG), a group of women with lived experience who offer their invaluable knowledge and experience to our work. This position will work as a part of the Membership Services Team, but work very closely with other teams within the organisation including Policy and Training.
Location: Blend of home working and office, based in Rose Street, Edinburgh or can be entirely home-based anywhere in the UK. Please talk to us about your flexible working requirements.
Top job! Head of Programmes & Operations
- Full time
- £40,000 – £45,000
- Edinburgh (Hybrid)
- Closing 6th May 2024
The Young Women’s Movement is Scotland's national organisation for young women and girls' leadership and rights.
Young women are at the heart of everything we do and we work collectively to equip with them the resources, networks and platforms to lead meaningful change and create a more equal society.
We exist because we believe in a society where young women and girls’ needs and rights are fully met. We will continue to strive until that society is secured.
To help us achieve this, the role of Head of Programmes & Operations has been created to:
- To lead the Operations and Finance functions of the Young Women’s Movement to provide effective, efficient and business-focused support that drives our work into the future
- To innovate, deliver and grow high quality feminist programmes and initiatives across Scotland that are led by the voices, experiences and needs of young women and girls
Everyone who works at Young Women’s Movement:
- Has equality at the heart of everything they do
- Takes a participatory approach to our work. We are for young women and by young women
- Builds communities of friendship and support networks, finding joy in our collective actions and connections
- Understands the impact of challenging inequality on those most affected by it. We lead with kindness and empathy, putting collective wellbeing at the core of our organisation
- Delivers our work with integrity and are proud of the work we do
- Is bold and brave. We do not shy away from challenging the status quo and taking radical steps to make gender equality a reality in Scotland
How you'll help to create a fairer Scotland for young women and girls:
Leadership and Governance
- As a member of the Senior Leadership Team, contribute to the leadership and delivery of the Young Women’s Movement strategic and operational goals
- Lead and inspire the Collective Voice & Action; Learning and Engagement and Business and Finance Team’s workload and activities, including direct line management of the Collective Voice & Action Lead; Learning & Engagement Lead; Business & Finance Coordinator
- Work with the CEO, Treasurer and external accountant on the Management Accounts for the quarterly Finance Subcommittee; and contribute towards papers for the Quarterly Board meetings
- Support the CEO with contributions to the overall organisation strategy and development
- Within your areas of responsibility and supporting the wider organisation, ensure compliance with all related policies and procedures e.g. HMRC, Pensions Regulator, Companies House & OSCR
- Provide additional management cover when necessary
Operational Management
- Work with the CEO, Leads and young women to develop and expand our existing programmes and ensure we are constantly innovating in programme and product development to meet the needs of the young women we support
- Replicate and expand existing programmes across Scotland whilst also adopting a proactive and strategic approach to developing new and innovative programmes
- Develop excellent relationships with the YWM team and the young women we work with to drive positive outcomes and ensure our work is led by the experiences, voices and needs of young women
- Support the Leads with strategic planning for the Collective Voice & Action; Learning and Engagement and Business and Finance Team’s team including the setting and monitoring of objectives and targets
- Oversee the monitoring and evaluation activity for the Collective Voice & Action; Learning and Engagement and Business and Finance Teams
Finance
- Work with the CEO to set, manage and monitor organisation and project budgets
- Work with budget holders to manage and monitor budget lines and authorised expenditure within delegated limits and YWM financial policies and procedures
- Work collaboratively with the CEO and Business and Finance Coordinator to ensure a strong synergy between organisational planning and financial and resource sustainability
- Lead on the annual production and audit of the organisation’s statutory accounts, including preparation and completion of the statutory accounts in accordance with charity and accounting standards, and submission of annual returns to the Charity Commission and Companies House
- Oversight of the charity’s investments; including providing regular and timely advice to the Board on investment management and delivery
HR, Culture and People
Overseeing HR strategies, HR compliance, and ensuring HR strategies that mean our team are supported, skilled, and developed
- Maintain and develop strong cross-team relationships within YWM
- Using external experts as required, co-ordinate and interpret advice on any human resource issues arising
- Support the Business & Finance Coordinator to ensure the consistent delivery and quality of HR processes including staff recruitment, induction and development, monthly payroll and pensions, annual objectives and professional development plans
IT, Administration and Business
- Oversee the YWM’s information management, incorporating legal and regulatory requirements (GDPR), data security, and use of data and insight to deliver the objectives of the movement
- Ensure implementation of YWM’s Activity and Organisational Health and Safety policies and processes in line with legislation
- General office management oversight
Other
- Keep up to date with the latest developments in the charity, political and commercial sectors and identify key opportunities for YWM
- Undertake any other duties that occasionally arise
Let’s talk about you - you will already have or be working towards:
Essential:
- A good standard of education in relevant field OR demonstrable equivalent skills through continued professional development
- A track record of delivering organisational plans as part of a management team
- An understanding of the issues facing young women, especially those facing the greatest inequalities and at risk from systemic discrimination
- Excellent relationship management skills and experience of line management and professional development
- Professional expertise to implement team strategy and a strong track record of efficient and effective delivery of objectives
- Previous experience of effectively setting, managing and monitoring budgets (annual budgets exceeding £500k preferable)
- The ability to work independently and to deal with often complex and non-routine issues
- Ability to think creatively and strategically, using a solution-focused approach
- A flexible and adaptable approach with the ability to operate and prioritise within a constantly evolving environment where targets and deadlines may change
- Commitment to own continuing professional development
Desirable
- Experience of working in women-only spaces with a focus on young women and girls
- Experience of working in a similar role in a charity or not-for-profit environment
- Advanced skills in MS Excel, Word, Customer Relationship Management System (CRM) and finance software - Xero desirable
- Experience of managing an HR function - BreatheHR desirable
- Experience in and understanding of good charity governance
- Experience of participatory models of working with young women and/or youth work experience
- Knowledge and understanding of feminist themes within equity, diversity and inclusion and the roles a support function plays in this
Why you should want to work with us!
- We operate a 4-day working week, which means full-time is 28 hours
- We offer flexible working options and patterns, including the option to work hybrid from anywhere in Scotland (our co-working space is in Edinburgh)
- Our annual leave entitlement is 28 days a year, including public holidays
- We provide 1 additional day of annual leave for your birthday (or to take another time that you would like to celebrate)
- All staff members are enrolled in our Employer Life Assurance Scheme
- You can access a range of benefits and discounts through our life assurance app.
- We are committed to supporting staff development through training and coaching opportunities
- Wellbeing and mental health support are a priority, all of our staff can access counselling through our EAP provider.
- We have a number of feminist policies to support our staff e.g. fertility and menopause policies
- You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work
Due to the nature of our work with children and young people, successful applicants will be required to undergo a disclosure check through the PVG Scheme.
At The Young Women’s Movement we are an intergenerational team and we value and celebrate diversity. We welcome applications regardless of age, gender, ethnicity, disability, religion, sexual orientation or gender identity.
Don't meet every single requirement?
Studies show that women and Black, Asian & Minority Ethnic people are less likely to apply for a job unless they meet every qualification. So, if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within The Young Women’s Movement family.
The Rape & Sexual Abuse Centre Perth & Kinross are looking for a highly motivated and committed worker with experience of providing therapeutic support to join our team. This post involves the provision of therapeutic support, information and advocacy services for survivors age 12+ and their family members. Experience of delivering emotional therapeutic, practical support and advocacy services to women and/ young people affected by trauma is essential, alongside experience of assessing and responding to risk in relation to sexual abuse and exploitation. RASAC P&K welcome applications from women of all backgrounds and identities, in particular women of colour and those underrepresented in the workforce. Only women need apply under Schedule 9, Part 1 of the Equality Act 2010. Successful applicants subject to PVG.
The Rape & Sexual Abuse Centre Perth & Kinross are looking for an Operations Manager to join our team.
This post will be responsible for the operational management of RASAC P&K Services and deputising for the Chief Executive Officer when required.
This is an exciting opportunity to be part of our dedicated team, providing a range of Support, Prevention and Advocacy services for survivors of sexual violence living in Perth & Kinross. The post holder will work closely with the Chief Executive Officer and Board of Directors to lead on the development, delivery and evaluation of existing and new services. The post will also involve working with a range of stakeholders to improve the identification of, and responses to, sexual violence. This will include applying and reporting to a variety of funders as required.
We are looking for someone who is collaborative in their approach, has excellent inter-personal skills and is able to adapt quickly to change. A commitment to a feminist analysis of gender -based violence is essential, alongside a minimum of 2 years management/leadership experience. Current or former experience of working in the Violence Against Women sector is desirable.
Funding for this position is indicative to the end of March 2025. RASAC P&K will endeavour to secure ongoing funding beyond this date.
We require female applicants only and are exempt under Schedule 9, Part 1 of the Equality Act 2010.
Successful applicants subject to PVG.
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