About Us

First started by Aberdeen University students as a soup kitchen, Aberdeen Cyrenians now put the needs of North East Scotland's most vulnerable and socially excluded people first — leading at the frontline of service, care and influence for 50+ years.

Aberdeen Cyrenians work continuously to shift perceptions and change the outlook on homelessness and vulnerability in society — the reality often differs drastically from the 'labels' that people use when thinking of those who need support. Not accepting the current perception of homelessness is something that underpins Aberdeen Cyrenians' work. Our approach puts the reality of these situations front and centre.

This reality reminds us that anyone can find themselves in difficulty, and Aberdeen Cyrenians exist to support anyone and everyone — whether they're living on the street, at high financial risk, in an abusive living situation, struggling with mental health issues, struggling with substance addiction or involved in the justice system. Our core values support a mission that prioritises close assistance, unique care and standing steadfastly by people in the midst of their most vulnerable moments.

It's the passion and integrity of Aberdeen Cyrenians that makes us a formidable force against homelessness, abuse, violence and social exclusion — we make a lifechanging difference when working alongside the people who need their support the most.

About Justice Services

Aberdeen Cyrenians provide justice support services to Aberdeen City Health and Social Care Partnership. We provide intensive support to individuals who are, or have been, involved with the justice system, supporting them to re-integrate into the community and regain their sense of citizenship. We help those in need of support to address their offending behaviour and make positive changes.

Position

We are currently recruiting for a Service Manager to join our Management Team and lead our Justice Services.

Responsible To: Senior Manager - Operations

Responsible For: Lead Practitioners, Support Practitioners, Work Placements, Student Placements and Volunteers

SSSC Registration Level: Registered Manager

Main Responsibilities

The Service Manager will be responsible for the day to day operational delivery and development of the Justice Support service: ensuring a high level of supervision to ex-offenders on licence and oversee the Justice Support Services. They will ensure that those presenting in crisis are supported by suitably qualified support staff, monitor case loads and have full oversight of all service delivery documentation to achieve regulatory compliance.

The Service Manager will maximise the capacity of the services and ensure efficiency when managing human, material and financial resources.

The Service Manager will be required to:

• Achieve the objectives of the service in line with funding and/or contractual agreement
• Build the service team to ensure effective team working and a collaborative working culture
• Develop individual members of staff to achieve the objectives of the service
• Develop the delivery of the service in a changing and challenging climate in collaboration with senior management
• Identify areas for growth and where needs are not being met within the service user community work with senior management to develop service delivery proposals
• Hold strong fiscal management of the services budget
• Work in collaboration with the Management Team
• Support the delivery of the organisations strategy, vision and objectives, working in collaboration with the senior management team as required.

Job Activities

• Manage and coordinate the service teams to ensure that the deliverables of services are achieved in terms of each commissioner/funder
• Produce monthly reports to submit to the Senior Manager - Operations and Head of Services to ensure effective monitoring of service outcomes and allow the CEO to appraise the Board of its progress
• Lead by example through managing change and promoting a collaborative, supportive and dynamic working culture that delivers high quality service provision for service users and partners. Promote a positive working environment and ensure that staff operate within the values and behaviours of the organisation
• Manage and support staff to adapt to changing requirements and needs of service users enabling a bespoke service to be delivered
• Work in partnership with key internal and external stakeholders and agencies and maintain strong working relationships
• Manage complaints or disputes in a professional manner ensuring that professional relationships are upheld
• Review service delivery systems, manage referrals and support all aspects of operational need ensuring high quality and consistent service delivery. Monitoring of housing support needs, intensive support packages and service user adherence to any orders or conditions of release from prison
• Participate in the collation of statistical information and submission of future funding for potential services
• Encourage all staff to have a positive multi-agency working approach representing the organisation at local and national multi-agency forums
• Establish safe staff working protocols when working with service users
• Ensure that full SSSC and Care Inspectorate registration requirements are met.

Finance/Budget Control

• Managing finance / financial control - Ensure regular review of service budget with the Finance Manager/Senior Manager Operations reporting to the Head of Services staffing costs, amenities, emergency expenses etc.
• Manage financial expenditure in order to deliver cost effective services within budget.

Compliance

• Work to agreed funding/commissioner deliverables and hold responsibility for the submission of progress reports. Attend meetings with funders and Senior Management as required
• Ensure safe working environments and complete requested training to ensure compliance: Health and Safety, Fire Safety. Health and Safety – Preparations of Risk Assessments in relation to working in community outreach and working with high-risk service users. Training of staff in Risk Assessment and documentation to ensure compliance. Fire Safety – Ensuring all staff undertake fire safety training including induction, Fire Safety DVD and emergency scenarios
• Attend internal meetings and work with the wider management team as requested
• Quality Assurance Systems: Undertaking QA Audits which includes reviewing risk assessments, policies & procedures, use of IT equipment, organisational systems and processes and ensuring that all recommendations are actioned.

Service Development

• Responsible for ensuring service users are supported within organisational policies, procedures and within service remit. Provide support and guidance to all staff and relief workers to ensure that they adhere to the organisational policies, procedures
• Provide support and guidance to all staff attending multi-agency meetings including those in relation to the safeguarding and risk management meetings
• Support staff service user representatives at committee meetings. Ensuring the accurate use of the service user admin system, In-Form and encouraging service user involvement in the recruitment processes and volunteering within the organisation.

Human Resources

• Responsible for completing appropriate payroll documentation to meet payroll deadlines
• Recording of absence and management of staff absences in line with the Bradford system
• Ensure that there are effective staffing levels in order to deliver the service in line with safety requirements and lead the recruitment and selection process for new employees as required in line with budget requirements
• Ensure that staff work in according to their Scottish Social Services Codes of Practice, Health and Social Care Standards and other relevant legislation and best practice guidance
• Abiding by the terms of the Check-In (support & supervision) policy
• Performance management of service delivery staff including the use of disciplinary, capability and grievance procedures where necessary.

Additional

• Carry out other relevant work commensurate with the post as required by the senior management team
• Respecting and working according to the mission, aims and values of Aberdeen Cyrenians. As a leader, demonstrate these in the course of your daily work role modelling the 'How We Work' standards and support staff to embed into their daily practice
• Respecting and working in accordance to the Equality and Diversity Policy ensuring its promotion in the course of daily work.

Requirements

Essential

• Extensive experience of working within Justice Services/Prison Services/Youth Offending/Police and supporting vulnerable people with an offending history
• Working knowledge of community based outreach services
• Working knowledge of appropriate legislation (Housing/Finance/Criminal Justice/Social Work/Social Care)
• Knowledge of Housing Support Models
• Team Management/Leadership Experience and experience of supporting and developing a team
• Collaborative/inter-agency working
• Strong communication skills
• Ability to organise and prioritise work
• Direct work with vulnerable people.

Desirable:

• SCQF Level 9 Adult Health and Social Care and SCQF Level 10 Leadership and Management in Care. If the candidate does not hold these qualifications, they must be willing to work towards them to meet the requirements of registration with the Scottish Social Services Council.

To find out more and apply please visit our website

Closing Date

5pm on Tuesday 17th January 2023. Applications received after this time will not be considered.

No agencies please.

Right to Work

We regret that we are not able to sponsor applicants for this role due to Home Office requirements. Applicants therefore must have the right to live and work in the UK.

Safe Recruitment

Given the nature of our work, it is a term of employment with us that applicants must join the Protecting Vulnerable Groups ("PVG") scheme operated by Disclosure Scotland. We require enhanced disclosure which includes all spent convictions. Convictions will not necessarily bar an applicant from the role, but it is very important that all convictions are declared so that they can be considered against the requirements of the role.

Join our team and make a real difference every day

Working at Aberdeen Cyrenians, you will be helping vulnerable people, who are often at the margins of society, every single day. You will be helping them to build a positive future, resolve their current issues and move towards positive outcomes.

In addition to competitive rates of pay, we offer both on the job and formal training, support achieving professional qualifications and good career prospects.

You can expect the following working for us:

• Comprehensive training through our online Learning Management System
• Opportunity to pursue on the job qualifications and career progression
• Industry leading systems and technology - we use an amazing apps to support our care at home services and case management systems, which helps us to ensure paperwork is streamlined and as much time as possible is spent with the service user
• Online timesheets and expenses paid weekly
• We are a Living Wage Foundation accredited employer - pay is reviewed annually each April
• Benefits including Bike to Work Scheme and retail discounts
• Employee Assistance programme offering confidential support 24/7/365
• Mileage paid at the national rate
• A warm and friendly team environment where everyone is valued.

One of our core values is that we value diversity and inclusion: exclusion has no place in our workplaces. Please let us know if you need us to make adjustments to allow you to apply for a role or attend an interview with Aberdeen Cyrenians.

If you are care experienced or have lived experience aligned to our area of work, we guarantee you an interview, subject to you meeting the minimum requirements of the role that you are applying for. We are also a Disability Confident employer.

Nothing we achieve would be possible without our employees - that's why we're as committed to their careers and professional development as they are.

You can find out more about us at weareac.org.