Angus Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people. Over the last year we’ve worked with approximately 3500 clients on a variety of different advice topics. We are a friendly and welcoming team made up of around 16 paid staff and around 35 volunteers that offer generalist advice to clients alongside more specific projects. Angus CAB was formed in 1985 and we are keen to ensure we remain here in Angus providing people with high quality advice for many, many years to come.

That’s where this role comes in! We are looking for a highly motivated Fundraising Officer to join our team to focus on funding applications to ensure our resourcing meets the demands that are placed upon us. This is a sole fundraising role, so the successful applicant should be comfortable working alone, although they will have the ongoing support of the Chief Officer and any other relevant members of the team to provide information and context to support applications and bid-writing. In return for your expertise we are happy to be flexible around the days worked and where you base yourself, and you will join a team of very hard working people who are all passionate about achieving great outcomes for our Angus clients.

For more information on the role please contact Laura Stewart (Chief Officer) on 01241 439235 or by email – arb-chiefofficer@anguscab.org.uk

A Help to Claim Adviser delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call.

The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client. The adviser should maintain local connections with partner organisations and the DWP within their region.

This position is an ideal opportunity for candidates new to the advice / CAB sector and an ideal opportunity for training and CPD opportunities for those wishing to expand their skills and experience.

CAB West Lothian continue to operate blended working options and have a number of attractive working policies and is a very supportive, dynamic and forward thinking Bureau with lots of exciting developments and opportunities.

About the Job

We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of the advice service. Also ensure that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.

The post holder will have the skills and experience to manage and support a team, communicate and liaise with varying organisations, deliver advice and information services to clients and have completed the CAB Adviser Training Programme. In addition, they must be able to work under pressure and use their initiative as well as working as part of a larger advice team. They will have excellent organisation, communication and IT skills and be willing to develop the service to meet growing consumer technological needs. The Successful applicant will be encouraged and supported in their personal development by the Bureau Manager.

A Help to Claim Adviser (Universal Credit, further ‘adviser’) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call.

The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client (such as drug and alcohol support). The adviser should maintain local connections with partner organisations and the DWP within their region.

The adviser will be line managed by their local bureau manager but will be operationally responsible to the Citizens Advice Scotland Operations Officer for providing their regional service and local knowledge. They will be required to liaise with the Operations Officer regarding their shifts, helpline coverage and holiday requirements

Responsible to (line management): Stirling CAB CEO

Responsible to (operations management): Citizens Advice Scotland Operations Officer