This vacancy has now closed

Assistant Operations Manager

  • Full time
  • £32,025 – £34,884
  • Edinburgh (hybrid of home and office working)
  • Closing 14th December 2022


  • Advertised from 2nd December 2022
  • 35 hours per week
  • + 8% employer pension contribution

Role

Are you looking for a new and fulfilling opportunity? We are looking for an Assistant Operations Manager to take a lead role on the frontline against fuel poverty in South East Scotland. If you are an experienced people manager and trainer with a motivational coaching style, then we need you.

Home Energy Scotland is a free and impartial energy advise service that provides key support to Scottish householders on energy efficiency, renewables, transport and water advice. We also help people to access funding support to feel warmer in their homes, save money and live more sustainably, reducing their carbon impact.

This role will see you driving the delivery of excellent customer service, providing effective and high-quality training to deliver advice to a high volume of customers. You’ll inspire advisors and specialists across the whole team to perform to their full potential through your confidence and ability to deliver training in a variety of formats. You’ll also work closely with the Operations Manager to ensure processes and systems effectively support the whole centre to deliver on targets at a high standard.

You will have experience of communicating performance clearly across the team with a focus on continuous improvement. You will also be adept at working across multiple projects whilst ensuring an excellent attention to detail. Ideally, you’ll have experience leading the operational delivery of a digital contact centre with advisors providing excellent customer service across various platforms.

We will provide you with a tailored training package including SQA-accredited courses in the services provided by Home Energy Scotland, City and Guilds in Energy Awareness and leadership and management training as part of your personal development.

Benefits

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

Application notes

Please visit our website to complete an online application – Working at Changeworks | Changeworks

Closing date for applications: 11am, Wednesday 14 December 2022

Interviews: Monday 19 December 2022

For further information about this post please contact Heather Paton on 07879 601083.

Changeworks ~ delivering positive low carbon living