Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

An exciting opportunity has arisen for a Funding & Fundraising Development Manager who will play a pivotal part in raising funds and securing our financial sustainability for PKAVS by leading on the delivery of our funding strategy, engaging with individual, corporate, government, legacy and partnership funding channels and working in partnership with each of our services to support them to deliver their funding plans and fundraising activities.

If you are passionate about fundraising, have excellent communication skills, and enjoy building relationships with donors, we would love to hear from you!

To support CTSI’s work relating to health and social care development in the sector that helps people in Clackmannanshire to live full and positive lives.

PRINCIPLE RESPONSIBILITIES

• To work within communities to maintain and build relationships with the wide range of third sector organisations/groups thriving and developing in Clackmannanshire, with particular emphasis on supporting the Clackmannanshire and Stirling Health and Social Care Strategic Commissioning Plan 2023-2033, to enable people in both areas to live full, healthy and positive lives.
• Support the work to build relationships between key stakeholders such as statutory partners and community organisations, to support collaboration and partnership in health and social care initiatives and achieve improved outcomes for the people of Clackmannanshire.

The Office of Lorna Slater MSP (based in The Scottish Parliament) is looking for a caseworker who is organised, patient, sensitive, and has a natural interest in helping people.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Complete oversight of casework management

• Supporting with keeping casework up to date and responding to public enquiries.

• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.

• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.

• Advocating on constituent’s behalf with relevant bodies to resolve matters.

• Producing reports and monitoring media trends on my behalf.

• Conducting basic research and surveys.

• Investigating patterns of enquiries and producing reports.

• Monitoring local and regional media and generating media coverage.

• Briefing me and drafting responses.

• Reviewing constituent records and documentation in line with casework GDPR requirements.

• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

About You

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.

• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.

• Be patient and sensitive while remaining objective and open minded.

• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.

• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.

• Have a natural interest in helping people with a curiosity to probe for further information where required.

For any questions about the role please contact: Kayleigh.O'Neill@Parliament.scot