Job Purpose:

Lead our Dunfermline branch and assume responsibility for the management of the on-site staff, reporting weekly to the General Manager.

Main Responsibilities

Sales:

Leading by example, work towards continually improving standards of customer service, managing sales staff to create an engaging, proactive, efficient sales environment.

Develop new ways of promoting sales, broadening the sales range. Focus on implementing online store and online marketplace sales for the Dunfermline branch.

Handle customer complaints to a satisfactory resolution, acting on any lessons learned by implementing change to avoid further complaints. Marketing - Identify new markets and customer bases. Be involved in the use of social media to promote the work of the charity, maximizing visibility, answer customer comments/ messages, increasing awareness and levels of sales/donations.

Manage the sales and operations teams for Dunfermline (currently 3) as well as volunteer recruitment and co-ordination.

Warehouse Operations

• Co-ordinate and supervise the activities of operations staff, volunteers, and work placements.

• Ensure the smooth running of the warehouse in conjunction with the van crews.

• Ensure compliance with Health and Safety Regulations throughout the workplace, ensuring safe working practices by all members of staff.

• Ensure that all goods into the warehouse are stored in their correct designated area to minimise any potential damage and that any repairs/cleaning needs are carried out by an appropriate team member.

• Ensure that all goods out of the warehouse are managed appropriately to minimise any damage.

• Conduct regular checks/surveys on the warehouse reporting any maintenance requirements to the assistant manager / general manager.

• Support other team members of staff by collaborating with them and assisting them to improve their on-the-job skills, reporting any training needs to the assistant manager / general manager.

• Ensure deliveries and collections are conducted daily in a timely manner.

• Ensure drivers are carrying out regular vehicle maintenance checks and assist as appropriate, reporting any maintenance requirements to the assistant manager / general manager.

• Ensure drivers are restraining collected items correctly to prevent damage and/or accidents.

• Ensure drivers have appropriate breaks in accordance with driving hour regulations.

• Supervise loading and unloading of vehicles, recording any damages.

• Check incoming items match collection sheets.

• Consult with sales support staff for any specific requirements for vehicles workloads.

• Assist in driving duties as and when required.

General

• Work on own initiatives as part of a team to ensure that the mission of Furniture Plus is understood and always promoted.

• Assist with maintaining standards of service to customers.

• Community Engagement – be involved in the promotion of charity amongst local communities, particularly with groups who work with clients that would benefit from our help.

Knowledge, Skills and Experience Required

• Experience of developing and promoting online methods of sales

• IT proficient with skills in EPOS systems, Content Management Systems, and other office tools such as Word and Excel.

• Proven track record in sales in a managerial role, managing people and customers.

• Experience in Preparing and agreeing performance management agreements and in year and end of year reports.

• Knowledge and practical experience of working in a warehouse environment.

• Ability to demonstrate a creative approach.

• Flexibility

• Ability to deal with the physical demands of the role.

• Be sympathetic with and supportive of the aims of the charity.

The post holder may be required to perform duties appropriate to the post other than those given in this Job Description or as directed by the operations/sales co-ordinator. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or level of responsibility entailed. Such variations are a common occurrence and would not in themselves justify reconsideration of the grading

THE ORGANISATION:

Local Energy Action Plan is a registered charity operating in Renfrewshire. This role sits within LEAP Together, an area of the organisation with the following aims:

• Building resilience locally by improving community services and facilities, through environmentally sustainable means
• Tackling social isolation and food insecurity locally
• Improving wellbeing within the community
• Creating meaningful volunteering opportunities

THE PROJECT:

Our Community Larder is currently based out of premises at Lochhead Gardens with over 500 member households / c1300 individuals. The objective is to redistribute food and other basic household items which would otherwise be going into landfill, reducing unnecessary waste and production. We are also reducing food insecurity within our community. We are moving through a time of significant development and our vision is that the site will become a social space, where community members will meet and events and activities will take place. We operate the project along the guidelines for Dignified Food Provision.

THE ROLE:

Reporting to the Project Manager, the role can be split between home and on-site working, at the Community Larder or out of our shared workspace on Lochwinnoch High Street. The role will involve management of two members of staff, to ensure smooth operation of the service, and coordinating a large Volunteering Team.

Offering volunteering opportunities is as important as any other part of our work, and a focus of this role will be managing and developing those individuals to ensure the work is meaningful and their development is prioritised. It will also involve building partnerships with local people and organisations.

SALARY & HOURS:

This role is offered at £30030 pa. It will be hybrid working with some hours being on a set schedule and others being made up flexibly. It will require occasional

This role is part funded by the National Lottery Community Led Fund.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

The focus of the role will be supporting the administration of the Community and Renewable Energy Scheme (CARES), delivered by Local Energy Scotland (a consortium of Scottish based charities led by the Energy Saving Trust).

This is a highly regarded Scottish Government programme The job purpose is to provide administrative support including the drafting of funding offers, processing of grant and loan claims and organisation of meetings to assist with the delivery of the CARES programme which supports local communities to develop, invest in and benefit from renewable energy projects.

Local Energy Scotland has a network of regional development officers and technical specialists who offer free impartial advice and support to stakeholders on delivering energy projects which benefit and involve local communities.

The role

We currently have a vacancy for a Programme Assistant in the CARES team. The Programme Assistant will provide administrative support to assist with the delivery of Community and Renewable Energy Scheme (CARES) and may occasionally provide support to other Scottish renewable energy programmes delivered by Energy Saving Trust.

CARES is a highly regarded Scottish Government programme that supports local communities to develop, invest in and benefit from renewable energy projects. This will be varied and interesting development opportunity with the Renewables team and you will be encouraged to grow your role and responsibilities over time.

What you’ll do

▪ Preparing grant & loan offers, processing CARES claims and assisting with the production of panel packs for CARES funding panels.

▪ Dealing with enquiries – acting as the first point of contact for CARES enquiries and logging these.

▪ Engaging with Scottish communities and renewable energy developers to populate the Scottish Government’s Community Benefit register.

▪ Update the CARES project portal with new funding offer, claim and project data as applicable.

▪ Responsible for the day-to-day administration and programme support of the team including helping to organise meetings.

What you’ll bring

▪ Excellent administration skills, with excellent attention to detail.

▪ Good working knowledge of Microsoft Office suite- in particular, Excel.

▪ Results orientated with the ability to work to set targets and deadlines.

▪ Good interpersonal and written communication skills.

▪ Enthusiasm, self-motivation, and a flexible approach.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

We are open to flexible working locations (within Scotland) and as standard we offer all contracts on blended (home and office-based) working.

Are you passionate about nature? Do you have the skills and enthusiasm to help us reverse pollinator decline? The Trust is looking for a Trustee with experience in equity, diversity and inclusion and human resources to join our Board.

Trustees work well together, and with the executive team with a spirit of openness and trust. We recruit skilled individuals passionate about nature, species conservation and bumblebees. We’re very proud of our inclusive culture at the Trust – we care as much about what you have the potential to do as what you have already done and we welcome applications from those who are new to trusteeship as well as those with previous experience. We want to hear how your lived experience will give us a better representation of the diverse audiences we seek to inspire to take action for bumblebees.

With projects across the UK we look to have Trustees based in all the devolved nations and so are particularly keen to receive applications from individuals based outside England.

Background

The Bumblebee Conservation Trust was established because of serious concerns about the ‘plight of the bumblebee’. Over the past century, UK bumblebee populations have declined and two species have become nationally extinct. The Trust is a science-based charity, concerned with halting and reversing the decline in bumblebees.

The Trust’s vision is to increase the number and distribution of bumblebees. To achieve this, the Trust has an agreed strategy working toward four main aims:

1. Enhance the understanding of bumblebee ecology and conservation.

2. Increase the quality and quantity of bumblebee habitat.

3. Inspire and enable a diverse range of people to take action for bumblebees.

4. Be an effective and sustainable organisation.

This is a voluntary position but offers an exciting opportunity to assist a dynamic charity to develop its conservation and science work in the UK.