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Project Delivery Assistant

  • Full time
  • £20,008
  • Edinburgh. Blended working (home & Edinburgh office)
  • Closing 16th September 2022


  • Advertised from 7th September 2022
  • SE 849

Role

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

We have an exciting opportunity for you to join the Service Delivery team. You will be primarily responsible for providing effective customer service and administrative support to a variety of grant & loan programmes we manage on behalf of the Scottish Government and other funders.

You will verify the information provided in the grant/loan applications received and claims for grants against a set criteria, following up on further information with applicants, installers and other internal teams as necessary. The role has a real focus on customer service and delivering an effective customer journey is essential to the role.

What you’ll do

  • Verify the information provided in grant & loan applications and claims against set criteria, including following up on further information with applicants, installers, and other internal teams as necessary.
  • Focus on customer service via inbound and outbound calls and delivering an effective customer journey. To this end during the financial year we aim to achieve:
  • call quality with a target of achieving an average score of 95%
  • 95% of our customers being satisfied with our service.

What you’ll bring

  • Strong administrative experience demonstrating excellent administrative and numerical skills
  • Excellent customer service skills and customer focus
  • Experience of working as a key member of a multi-skilled team with an ability to deal effectively with people at different levels of seniority

This is a permanent, full-time position.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more info.

Application notes

To apply, please visit our website where you can forward your CV and cover letter. In your cover letter please outline how you meet the knowledge, skills and qualifications required section in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.

Applications close 5pm, Friday 16 September 2022

To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

If you think you may need some additional support or reasonable adjustments made to any part of the application/recruitment process, please get in touch.

Due to current restrictions on office capacity the majority of our staff are working from home. Will we be happy to discuss how we are managing this and the transition to a blended working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.