Flexible working, part-time hours, or job-sharing arrangements will be considered for the right candidate.

GCA deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire

Role:

The Community Engagement Worker will provide a community based Alcohol Brief Intervention service in the wider community and primary care settings in Greater Glasgow in partnership with other statutory, voluntary and community agencies in the area.

In return for choosing to work for GCA, the benefits you will receive are:

• Very generous annual leave entitlement: full time employees start with an annual leave entitlement of 37 days (inclusive of bank holidays) which increases to 38 days after 2 years, 40 days after 5 years and 42 days after 10 years length of service.
• 5 duvet days where employees may take time off at short notice.
• Death in service policy of 2 times salary.
• Cycle to work scheme where employees can save money on a new bike and spread the cost.
• Training and development commitment to help employees perform to the best of their abilities.

Organisation Profile:

Glasgow Council on Alcohol (GCA) was founded in 1965 and is the oldest established Council on Alcohol in Scotland. GCA is a voluntary organisation working to reduce the harm caused by alcohol misuse through the provision of a range of high quality advice, information, counselling, support, prevention and education and training services.

Flexible working, part-time hours, or job-sharing arrangements will be considered for the right candidate.

GCA deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire

Role:

The Community Engagement Worker will provide a community based Alcohol Brief Intervention service in the wider community and primary care settings in Greater Glasgow in partnership with other statutory, voluntary and community agencies in the area.

In return for choosing to work for GCA, the benefits you will receive are:

• Very generous annual leave entitlement: full time employees start with an annual leave entitlement of 37 days (inclusive of bank holidays) which increases to 38 days after 2 years, 40 days after 5 years and 42 days after 10 years length of service.
• 5 duvet days where employees may take time off at short notice.
• Death in service policy of 2 times salary.
• Cycle to work scheme where employees can save money on a new bike and spread the cost.
• Training and development commitment to help employees perform to the best of their abilities.

Organisation Profile:

Glasgow Council on Alcohol (GCA) was founded in 1965 and is the oldest established Council on Alcohol in Scotland. GCA is a voluntary organisation working to reduce the harm caused by alcohol misuse through the provision of a range of high quality advice, information, counselling, support, prevention and education and training services.

We have a brand new role to support access into residential treatment for substance misuse across Scotland.

Starting salary of £30,500 per year, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000.

Following the Scottish Government National Drugs Mission and associated funding our Care Inspectorate Registered Residential Care Services have grown significantly in Scotland. As such we have a brand new role to support access into residential treatment for substance misuse across Scotland – Customer Engagement Manager – Scotland.

Our Glasgow based residential service is well established and has been open for over 30 years. In 2022, we opened Scotland’s first national specialist family service (Harper House) providing opportunity for mums and or dads to access residential treatment whilst remaining the primary carer for their children. This year we are opening another facility in West Aberdeenshire (Rae House) with a day service and housing provision in the City to further support access to residential support.

The role

As Customer Engagement Manager for Scotland you will play a pivotal role in the establishment of pathways into our new service as well as building and maintaining relationships/pathways into our existing provision.

As the largest provider of residential treatment services in the UK you'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.

You will be supported and guided by the Head of Residential Access and Placements and have peer support through the Customer Engagement Manager – England. In addition, you will work closely with the Scottish Residential Managers and admissions teams to ensure seamless access to our services and developing the customer experience from referral through to admission and beyond.

To find out more about the role please contact Jessica Douglas – Head of Residential Access & Placements at jessica.douglas@phoenixfutures.org.uk

About You

• Confidence in building relationships with other professionals and to maintain the excellent reputation of Phoenix Futures.
• The ability to be innovative and flexible in order to meet the needs of a number of services and stakeholders
• Excellent verbal and visual presentation skills with the ability to convey complex information at the right level for the audience

Your Rewards

• Starting salary of £30,500 per year, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000
• Generous annual leave, benefits package, and continuous training opportunities
• Access to employee assistance programs and wellbeing activities
• The chance to be part of a collaborative team dedicated to making a difference

About Phoenix Futures

Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.

Read more about our history and guiding principles on our website here.

We have an exciting and rewarding opportunity to join the Phoenix Futures Scotland's Management team as Deputy Manager of our Scottish Residential Service based in Glasgow.

As a specialist addiction recovery charity and housing association, we have developed considerable expertise in the provision of residential and housing services to support our clients at all stages of their recovery. As the Deputy Manager, you will assist the Registered Manager as the strategic lead, managing and driving all areas of service delivery for the Scottish Residential Service.

About You

Are you ready to make a profound impact on people's lives? We're seeking an extraordinary person to support the success of our well established residential rehab service. Your experience should include:

• SVQ level 4 or above compliant or equivalent qualification, or completion/willingness to complete an agreed number of modules in your probationary period
• Experience of managing teams or supervising staff
• Experience of working in a residential rehab, support service or service regulated by the Care Inspectorate
• Excellent written and verbal communication skills
• Experience in supporting to manage budgets
• Actively demonstrate the values and beliefs of the organisation

Your Rewards

• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance Programme including telephone and online access

The Role

• You will be involved in ensuring the highest level of compliance with both internal and Care Inspectorate standards of care to ensure the service is always ready for inspection.
• You will support the Registered Manager to lead a multidisciplinary team to deliver outcomes agreed by the Head of Operations and in line with the Phoenix Futures and Scottish Government KPIs.
• You will find innovative ways to support people in their recovery while ensuring your service delivers evidence-based practice.
• With the support of the Registered Manager, you will be the lead in delivering a programme tailored to the Therapeutic Community model.
• Your role will require you to maintain and improve business relationships, support to manage budgets including the financial viability of the service in line with budget management policy.
• You will be responsible for the external reputation of the service and be an ambassador for the wider organisation.
• You will be a positive, innovative and motivational leader who will work collaboratively as part of the Scotland Management Team to support Phoenix Futures Scotland Residential targets. As well as being able to support and ensure occupancy targets are met and compliance with budgeting and financial policy and procedures.

The Service

Phoenix Futures’ Scottish Residential Service offers a drug and alcohol free environment with structured support for people 18 years of age or over who are looking to address their problematic drug and/or alcohol use and improve their mental health. We have been successfully supporting people to achieve long term recovery for more than 30 years in Scotland and for over 50 years across the wider UK. We offer programmes of both 3 and 6 months in length based on the need of the individual. The spacious service provides for 31 residents who are supported through the evidence-based Therapeutic Community model. The service is based in a modern, newly refurbished centre, with excellent links to the city centre and a wide range of off-site activities available through our network of partnerships.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.