Telecare Operators
- Full time
- £23,787 – £25,762
- Hybrid – Elgin / Edinburgh / Glasgow
- Closing 14th July 2023
- Advertised from 29th June 2023
- 34.9 hours
Role
Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, have happy customers and be a resilient organisation. Key to this aim is the continuous development of our critical Telecare services and we are currently looking for exceptional people to join our expanding team.
If you’re interested in working for one of the leading housing and support providers in Scotland in an exciting and varied role, please read on!
What is Telecare?
Telecare is a technology-based remote monitoring service which supports our customers to live independently at home. With the telecare service, our customers know that help is available 365-days a year, 24-hours a day should ever they need it.
For over thirty-five years, Hanover have been providing Telecare and emergency repairs services to our own tenants across our housing developments in Scotland, as well as to customers of other housing associations, Local Authorities and charities across the country.
In total, we cover around 40,000 properties across Scotland and handle over 1.5 million calls per year. We couldn’t achieve this without the fantastic work and commitment of our people.
About the Role
We are looking for Telecare Operators to join our existing, multi-skilled team who support customer calls through our monitoring system. In this role, you will be answering Telecare and repairs calls, determining the reason for the call and taking appropriate action, in line with our robust suite of procedures. On a daily basis you will be faced with potentially life-threatening situations such as fires, medical emergencies and property damage, so this is a really important role, and a very rewarding one too.
What binds our Telecare team together is a customer-focussed, ‘health and wellbeing first’ approach and any new additions to our team will be driven by the same values. The team are friendly and inclusive, and in continual contact, providing guidance and support.
The Telecare Operator role offers 34.9 hours per week on average, following a roster which includes early shift, back shift and night shift, working 5 days on, and 3 or 4 days off.
As this is a hybrid role, you must be able to work from home professionally and handle calls continuously throughout your shift.
About You
You might not come from a Telecare or call centre background, but we do look for the following attributes:
- A genuine passion to provide care, help and support for people.
- Resilience matched with a proactive and understanding approach.
- Strong, clear and effective communication skills.
- Active listening skills
- Empathy with people and the ability to build rapport during difficult situations.
- Agility, flexibility and a willingness to learn and adapt.
- Good ICT skills
- A strong and stable internet connection at home (contractually required to perform this role).
- Hold right to live and work in the UK status without sponsorship.
If this sounds like you, we would love to hear from you!
Benefits
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:
- Flexible working and a Hybrid Working Model.
- Full induction and training programme delivered by our in-house trainers.
- Continued, on-the-job training to ensure full competence in the role.
- Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
- Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card.
- Cycle to work scheme.
- Family friendly policies.
- Working in a rewarding role within a friendly and open environment.
Application notes
For more information on Telecare, please review our Job Packs available on the vacancy pages below or give us a call on 0131 557 0598.
Closing Date: Friday 14th July, 17:00
Shortlisted candidates will be invited to attend the first stage of our recruitment process on Friday 21st July which will take the form of a group assessment centre held online. If successful, you will then move to our second and final stage which will be an online interview on either Monday 27th and Tuesday 28th July to further understand your skills and expertise.
Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.
.png){kind=logo}
Ark Support Workers
- Full time or Part time
- up to £24,307
- On site: Within services across Scotland
- Closing 14th August 2026
Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.
Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.
We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.
If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!
Your main duties will include but not be limited to:
- Working with colleagues as part of an effective and efficient team to support vulnerable people.
- Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
- Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
- Updating and maintaining accurate records using a tablet on Arks Information Management system.
Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.
View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us
Why Ark?
- No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
- Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
- Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
- Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
- Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
- Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.
In return for your valuable contribution, Ark will also offer you:
- Up to 36 days paid holiday per year pro rata
- 4% Contributory pension scheme
- Cycle to Work Scheme
- Fully funded PVG & 1st year SSSC registration paid by Ark
Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.
Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.
Ark Support Workers
- Full time or Part time
- up to £24,307
- On site: Within services across Scotland
- Closing 14th August 2026
Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.
Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.
We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.
If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!
Your main duties will include but not be limited to:
- Working with colleagues as part of an effective and efficient team to support vulnerable people.
- Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
- Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
- Updating and maintaining accurate records using a tablet on Arks Information Management system.
Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.
View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us
Why Ark?
- No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
- Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
- Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
- Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
- Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
- Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.
In return for your valuable contribution, Ark will also offer you:
- Up to 36 days paid holiday per year pro rata
- 4% Contributory pension scheme
- Cycle to Work Scheme
- Fully funded PVG & 1st year SSSC registration paid by Ark
Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.
Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.
Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.
Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
We welcome applications from all sections of the community.
What we offer:
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.
- Competitive Salary and Pension Options
- Long service awards
- Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
- Inhouse training programmes
- Significant Gym discounts
- Continuing Professional Development (CPD)
- 24/7 access to employee assistance programme, including counselling
- A wide range of family friendly policies
- Life Assurance cover of 3 times your salary
- Credit Union
- £200 refer a friend scheme
And many more!
About the Role:
We’re seeking a vibrant and compelling Trainer to drive the learning and growth of our team on a full time basis. Committed to creating a lively and inclusive learning atmosphere, the Trainer will design and conduct learning programs for our employees, stakeholders, and external experts. Working in close partnership with our Service Delivery team, they will guarantee that the workforce is equipped with the essential skills and capabilities to adapt to the organisation’s changing requirements.
Interviews are expected to take place from our Central Support base in Glasgow, consisting of a Values based interview with panel which shall consist of Training Department & Human Resources.
In addition, please prepare and deliver a training session for the panel on a topic of your choice. You will have 15 minutes maximum, and we’d ask you to think about the type of organisation we are, our values and vision when deciding on a topic.
To find out more about being our Trainer, click the link below:
About You:
Drawing on your past experience in delivering training, you should be characterised by creativity, a flair for innovation, and the ability to adapt to shifting priorities. Your enthusiasm and determination will drive you to consistently seek opportunities for enhancing the learning programs provided to our employees. Moreover, you should possess the following qualifications and attributes:
- A qualification in a pertinent social care subject (at least SVQ Level 3).
- Possession of, or a willingness to work towards, a relevant training qualification.
- Previous experience in the care or charity sector.
- Proficiency in scoping, developing, and delivering training materials to a diverse audience.
- Familiarity with the Scottish Social Service Council (SSSC).
- Exceptional problem-solving skills with a focus on finding practical solutions.
We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Senior Managers you will be able to develop in your career.
Support Worker- Sauchiehall Street
- Part time
- £23,375 pro-rata
- On site: Sauchiehall Street, Glasgow
- Closing 22nd December 2025
Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.
If successful, you will be required to register with the Scottish Social Services Council within 6 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.
Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
We welcome applications from all sections of the community.
What we offer:
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.
- Competitive Salary and Pension Options
- Full time & Part time hours available
- Double pay for festive bank holidays
- Long service awards
- Fully funded SVQ3
- Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
- Inhouse training programmes
- Significant Gym discounts
- Continuing Professional Development (CPD)
- 24/7 access to employee assistance programme, including counselling
- A wide range of family friendly policies
- Life Assurance cover of 3 times your salary
- Credit Union
- £200 refer a friend scheme
- And many more!
About the Role:
As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives.
Main Responsibilities:
This Support Worker role at our Sauchiehall Street service involves working 27 hours per week across a variety of dayshifts, midshifts and backshifts, including some weekends. The earliest shift start time will be 7am, with the latest finish time being 10:15pm. The Support Worker will:
work as part of a team providing safe, secure, supported accommodation for homeless people.
support, review, monitor and evaluate through our case management system, to achieve a positive person-centred outcome for the people we work with in line with organisational, statutory and legislative requirements.
maintain and update all recording systems and documentation in line with relevant policies, procedures and practice guidelines, including the occupancy agreement, within required timeframes.
provide, plan and facilitate key work meetings, key work sessions, meetings, reviews and other internal/external meetings in conjunction with the person’s support plan.
provide general advocacy and advice to the people we support, including assistance to enable them to meet the conditions of their occupancy agreements.
About You:
- To join us, you need to have a genuine passion for helping people.
- Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
- Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
- Ability to relate empathetically to people and recognise their right to choice and independence.
- Ability to work flexibly and as a lone worker.
- Able to use Microsoft or equivalent applications competently.
- Ideally, hold and SVQ level 2 or above and be willing to work towards an SVQ 3.
We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.
Latest news See more
