- Advertised from 7th September 2023
- 35 hours per week – permanent
Role
The Assistant Manager / Support Worker will assist the Bureau Manager in the day-to-day operation of the Bureau. Specific requirements are to maintain good working procedures within the Bureau ensuring Bureau policies and practices are adhered too. Ensure the quality and effectiveness of the service, be responsible for the casework on a daily basis and deputise for the Bureau Manager when required.
You will also be expected to work within the principles of the Citizens Advice Service and the GDPR legislation.
MAJOR TASKS
Management/Deputising Responsibilities
- To be responsible for the supervision of Bureau staff both paid and voluntary in the absence of the Bureau Manager.
- Be involved in the support and supervision of paid staff members as agreed with the Bureau Manager.
- Have day to day responsibility for the quality of the casework dealing with any issues that arise in the first instance.
- Ensure that all policies and procedures are followed by staff e.g. file tracking completed.
- Be responsible for the smooth running of the Support Shift Rota
- Be responsible for allocating support staff to undertake additional support shifts and client interviews when there are insufficient volunteer advisers
- With the assistance of the Training Worker ensure voluntary staffing levels are adequate.
- Assist the Bureau Manager in the completion of the Annual General Report
Advice Work
- Be available to support voluntary advice workers through consultation on complex or unusual issues e.g. employment or housing.
- Ensure that there is sufficient voluntary staff to provide a service on a day to day basis.
- Provide support and supervision for the paid staff.
- Provide support and supervision for the voluntary staff and be available for advisers on advice sessions to assist with complex issues.
- Ensure accurate recording of client cases.
- Progress casework - undertake research of case issues when required.
- Undertake a proportion of the check week cases.
- Undertake a proportion of the incoming mail.
- Ensure outgoing client mail is sent timeously as required.
- Identify social policy issues and ensure social policy feedback sheets are completed and returned to Citizens Advice Scotland.
- Maintain and develop the bank of standard letters to assist in the progress of client cases.
Administration/Personal Development
- Ensure the check week is divided in accordance with the CAB procedures.
- Assist in the production of briefing materials, social policy reports and information.
- Attend paid staff meetings.
- You will be expected to keep your skills updated through continuous personal development. This includes identifying your own training needs, making use of the monthly sector magazines and familiarising yourself with changes to relevant legislation on a regular basis
Liaison
- To assist the Bureau Manager to create an awareness within the community of the role of Citizens Advice Bureau and to liaise with relevant agencies.
- To contribute to and participate where appropriate in Citizens Advice Scotland activities
- To assist in the training of Bureau voluntary staff and where required paid staff.
Greater Pollok Citizens Advice Bureau
Assistant Manager / Support Worker
Person Specification
Essential
Experience
- Management experience including the management of staff
- Management of voluntary staff
- Sound knowledge of welfare rights, money advice and advocacy experience
Skills and Attributes
- Effective written and oral communication skills .
- Skilled in report writing
- Ability to work under pressure and prioritise work
- Ability to monitor and prioritise staff workloads
- Analytical skills
- Computer proficient
- Ability to motivate others
Values & Attitudes
- Commitment to team working
- Commitment to equal opportunities
- Support the principle of voluntarism
Application notes
Please contact Alison Rowntree – Bureau Manager for an application pack:
alison.rowntree@gpollokcab.org.uk
Closing date for applications – Friday 22nd September 2023 at 12.00 noon
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
Money Advice Worker
- Part time
- £28,392 – £30,940 pro-rata
- Hybrid: Berwickshire
- Closing 16th December 2025
About Us:
Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Job description:
The Money Advice Worker is responsible for quality of advice and delivery of the money advice service provided by Roxburgh & Berwickshire CAB.
Key Responsibilities
- Providing money advice casework service to clients, undertaking detailed casework on their behalf
- Providing support for money advice within the CAB Generalist service, including to both staff and volunteers.
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
Drumchapel Citizens Advice Bureau is seeking new Board Members to join our governing body and support the delivery of vital advice services across Glasgow. This voluntary role offers the chance to use your skills for community benefit, gain governance experience and help shape the future of a trusted local charity. Full induction and training provided.
About Drumchapel CAB
Drumchapel Citizens Advice Bureau provides free, impartial and confidential advice to people across Glasgow. We help local residents resolve issues around welfare benefits, debt, housing, employment and more — empowering individuals and improving quality of life in our community.
As a leading advice provider in the Glasgow area, we’re supported by a dedicated Board of Directors (Trustees) who bring strategic vision, professional insight and community knowledge. We are now seeking new members to join our Board and help shape the future direction of our organisation.
The Role
As a Board Member, you will play an active part in ensuring that Drumchapel CAB remains effective, accountable and sustainable.
You’ll work collectively with fellow Trustees and the Bureau Manager to:
- Provide strategic leadership and sound governance
- Support the management team to deliver high-quality advice services
- Contribute to decision-making that influences the Bureau’s future direction
- Promote our work within the community and wider networks
Board meetings are held every two months, typically lasting around two hours. Trustees may also choose to join sub-committees or short-term working groups.
What You’ll Gain
- A meaningful opportunity to make a difference in your local community
- Free training and development in charity governance and leadership
- The chance to meet new people and expand your professional network
- Experience of strategic decision-making within a respected local charity
Who We’re Looking For
Membership is open to anyone aged 18 or over who lives or works in Glasgow (G1–G15) or neighbouring areas.
We welcome applications from people of all backgrounds — especially those who share our commitment to fairness, inclusion and service excellence.
You don’t need previous Board experience — we’ll provide a full induction and ongoing support.
We’re particularly interested in applicants with experience or insight in any of the following areas:
- Finance or accountancy
- HR and people management
- Fundraising or business development
- Community engagement or public service delivery
- Legal, policy or compliance
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