We are looking for a skilled digital communications professional to join our team.

Could you help to raise our profile, support our relationships and motivate a wide range of audiences to get behind our mission to tackle the causes and consequences of homelessness?

About the role

You will develop our digital and off-line content to raise awareness of our work, tell our stories, positively contribute to public debate surrounding homelessness and social exclusion, and support Cyrenians appeals to raise vital donations. This will include gathering information from across the organisation and developing clear and impactful communications.

About you

You will be highly organised, at ease working within a busy working environment and have the ability to multi-task and prioritise effectively to meet deadlines. You should have a creative approach, excellent communication skills, an eye for detail and confidence to work across a range of platforms.

The ideal candidate will be passionate about digital communications and have the ability to demonstrate Cyrenians values of compassion, respect, integrity and innovation in the work that you do.

How we'll support you

As part of the Relationships Team, you’ll be collaborating with experienced colleagues who share your passion to tackle homelessness and its root causes. You’ll be directly supported by the Marketing and Communications Manager and the Senior Relationships Manager, whilst also working closely with colleagues from across the organisation. You will have the opportunity to attend training and networking events to further your network, keep up to date with developments in digital communications and deepen your knowledge of the issues surrounding homelessness and social exclusion.

You’ll also have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.

About us

At Cyrenians we tackle the causes and consequences of homelessness. We understand that there are many routes into homelessness, and that there is no ‘one size fits all’ approach to supporting people towards more positive and stable futures. That’s why all our work is values-led and relationship-based.

Read more about our values here.

Website: cyrenians.scot

The role of Practitioner in our women's services is vital to help us achieve our aim of ensuring, everyone has a home, a place in their community and a network of positive relationships that, support them to build the life they want.

Practitioners recognise people’s strengths and work alongside them to build their confidence, self-efficacy, resilience, and motivation and help them feel safe and to heal from trauma they have experienced. Practitioners also support people to develop practical skills, maximise them, income, develop healthier coping skills, problem solving skills, social skills, and employability skills that will assist them in creating the life they want.

This role will be within one of our women's accommodation services supporting women who. have experienced domestic abuse and other forms of gender-based violence and will require shift working.

About you:

• To be proactive, highly organised, a problem solver, have a positive outlook, be approachable, friendly, patient, confident.
• Experience of working within a safeguarding framework working with vulnerable people who may have complex support needs.
• Strong personal and professional values that align with our organisational values of integrity, excellence, dignity, and support.
• Good understanding of domestic abuse and other forms of gender-based violence, homelessness, trauma, and adversity and how it impacts life outcomes.
• A commitment to learning and developing and putting this into practice.
• A commitment to individual supervision and appraisal processes and motivated to action the personal development plans.
• Membership of regulatory bodies required of the role and application of the codes and standards to their practice.
• Experience as a keyworker and commitment to undertaking all duties required of this role.
• Experience of completing casefiles to ensure they are up to date with clear and concise information.
• A commitment to learning and developing and putting knowledge and skills into practice.
• Regular attendance at reflective practice group sessions, engagement in regular casework review meeting with the Senior Practitioner or Service Manager.
• Engaged in the wider organisation’s activities, commitment to working in partnership with other organisations and professionals to support people.
• Honest, trustworthy, and respectful to colleagues, people they support, partners, commissioners, and all other stakeholders.
• Committed to excellence and engage in improvement plans for the services and wider organisation.
• Keep up to date with and follow and apply policies and procedures, standards, and codes of practice.
• Proficiency using a range of IT tools to carry out your work, including using case management systems, Microsoft Office applications, the Internet and email.
• Excellent interpersonal skills with people who use our services, colleagues, and partners.
• Have a good standard of English and maths and able to produce clear written communications in the form of case notes, reports, diary entries, case studies timeously.

The Organisation’s benefits to Practitioners:

• 35 days holiday, rising to 40 after 5 years.
• Pension with People’s Pension (employees 3%; employers 5%)
• Access to advice and support through our Employee Assistance Programme
• 15% shop staff discount plus free delivery for items purchased in our furniture store.
• Access shop discount offers.
• 20% café discount (food and soft drinks)
• Access to a staff support fund to help with unexpected one-off costs.
• Free travel costs (up to £100) for the first month of employment for those joining from education or unemployment
• Involvement in Four Square’s strategy planning

Do you want to work at the heart of an organisation which makes a real difference to people’s lives?

If you love working with people and are passionate about services which support positive healthy ageing, then this could be the job for you!

About Cyrenians

At Cyrenians we take a values-led and relationships-based approach to delivering our services. You can find out more about our organisation and our impact online.

About the service

OPAL (Older People, Active Lives) works with individuals and communities to promote independence and wellbeing for people age 60+ across West Lothian. We deliver person-centred, early intervention and prevention services to keep people connected in later life. Our service aims to provide people with the tools to enable them to live independently and remain in their own homes for as long as they want to be there.

About the role

The Senior Service Coordinator leads the Service Coordinator and Service Support Assistant in the delivery of the befriending element of the OPAL service and the management of our volunteers.

As Senior Service Coordinator you will:

• Oversee all aspects of the one-to-one support element of the service
• Manage the volunteer journey including recruitment, retention and supervision
• Promote sustainable community connections through befriending, encouraging service users to continue contributing within their community
• Build a network of support to boost the continued development of the service

The role is fixed term to cover for an internal secondment.

About you

You’ll have experience in a similar role, be sensitive, pro-active and have a positive attitude.

As you’ll have the opportunity to work with a broad range of people, you’ll have strong communication skills, be approachable, with the ability to adapt to achieve shared goals.

How we’ll support you

You’ll be part of an experienced, knowledgeable team, with a supportive line manager, who will help you develop and grow in your role. You’ll also have access to wider Cyrenians support, including our learning programme, and staff wellbeing services.

Our values

Compassion | Respect | Integrity | Innovation

Has your experience of advice/customer service gained working with a range of clients given you the ability to interact effectively with professionals and members of the public alike? Then join Shelter Scotland on a fixed-term contract as an Empty Homes Adviser and you could soon be playing a vital role within our Empty Homes Advice Service.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Scottish Empty Homes Partnership is hosted by Shelter Scotland, and has been funded by the Scottish Government since 2010. The current funding commitment runs until end of March 2024. The Partnership works to deliver a number of strategic objectives. These include helping the Scottish Government to implement its Housing to 2040 strategy and encouraging every Local Authority to adopt a strategic approach to bringing empty homes back into use. Another key objective is the delivery of an Empty Homes Advice Service (EHAS) that takes queries from members of the public, as well as practitioners engaged in empty homes work. That’s where you come in.

About the role

As an Empty Homes Adviser, you’ll be responsible for delivering a professional, impartial, pragmatic and outcome focused telephone and email advice service to empty homeowners, those with concerns about, or interested in buying and renovating, empty homes, plus empty homes practitioners. You’ll also be able to contribute to the digitalisation of some of our advice content to encourage self-serving, as well as to activities which will help market the advice service to reach the intended audience. And, when it comes to undertaking some complex enquiries or cases supported by your line manager and other members of the Scottish Empty Homes Partnership team, again, we’ll rely on you to deliver.

About you

To succeed, you’ll need to be well-organised, with a proven relevant background and excellent time management and communication skills. You’ll also need to be proficient using a range of IT tools to carry out your work, including Microsoft Office applications, internet and email etc. Experience of using case management systems would be useful too, or the willingness and ability to learn new IT systems. You should also be happy to maintain and develop your advice knowledge and expertise and contribute to marketing activities when required.

How to apply

Please click the link below to apply. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them