Mediation Service Coordinator
- Part time
- £27,183 pro-rata
- Edinburgh/homeworking
- Closing 6th July 2023
- Advertised from 16th June 2023
- £16,310 per annum. 21 hours per week. Flexible work pattern. Fixed Term until 31st March 2024, with potential extension.
- 25 days annual leave and 10 public holidays pro rata and a 7% non-contributory pension
Role
About Citizens Advice Edinburgh
The Citizens Advice Service was first established in Edinburgh in 1939.
Over the years it has grown to deliver services from 5 main Bureaux (Dundas Street, Gorgie/Dalry, Leith, Muirhouse, and Portobello) and numerous outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE).
Through a small team of core and project staff and over 100 highly trained and committed volunteers, CAE provides a free, confidential, independent, and impartial service to the citizens of Edinburgh on a wide range of issues including:
- Debt and money
- Welfare Rights
- Consumer issues
- Immigration
- Employment and workforce problems
- Housing
- Relationship and family issues
- Discrimination
- Health services
- Legal rights & responsibilities
The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.
The Mediation Service
The Service facilitates Mediation sessions between parties whose cases are called before Edinburgh Sheriff Court. Clients are referred by Sheriffs and are advised to consider whether Mediation could provide a more efficient and less costly route to achieving a settlement.
Our two Mediation Coordinators arrange the Mediation sessions and liaise with the parties involved. The session themselves are delivered by volunteers, who are trained and mentored by the Coordinators.
Job Description
Summary of Role
The Mediation Service Coordinator will be responsible for ensuring the smooth, day-to-day running of the service. The role involves acting as the central point of contact between the Court, clients, and their legal representatives. You will require excellent organisational abilities and must be a skilled verbal and written communicator.
The post holder must possess sound mediation skills, backed by an appropriate relevant qualification and experience, in order to effectively support our clients and mediators.
1. Principal Tasks
- Promote the availability and remit of the Mediation Service
- Establish excellent working relationships with Sheriff Court staff, clients, legal representatives, and CAE staff/volunteers
- Respond to telephone, email, and face-to-face enquiries professionally and efficiently
- Promptly acknowledge and log all incoming referrals
- Maintain detailed, accurate, digital records for each case to efficiently track progress
- Ensure that documents are prepared in advance of Mediation sessions and all parties are appropriately briefed
- Provide IT support for parties to access mediations remotely
- Enter statistics into project database
- Produce accurate, timely, and comprehensive reports for service funders
- Maintain recruitment pathways for mediators to join and train with the service
- Provide development opportunities for mediators via 1-1 support and group CPD events
- Assist with audit processes
2. Other
- Explore opportunities to develop access to mediation within and beyond the Sheriffdom, within parameters set out by service funder (Scottish Government via Scottish Legal Aid Board)
- Implement organisational Equality Policies
- Any other reasonable tasks as requested by senior management team
Person Specification
Essential criteria
- Relevant qualification within the field of Alternative Dispute Resolution
- Experience of facilitating mediations
- Excellent organizational and communication skills
- Evidence of ability to effectively promote and develop a service
- Experience of recording and reporting statistical information
- Knowledge of IT including Microsoft 365, Zoom, and Skype
Desirable Criteria
- Experience of training and developing staff or volunteers
- Experience and understanding of the voluntary sector
- Experience of working independently from an outreach or home setting
- Commitment to the values, ethos, and principles of Citizens Advice
Application notes
The Application Process
Application deadline: Thursday 6th July 2023 at 5pm
Interview date: Week Beg. Monday 10th July 2023
Interview location: Via Zoom
Interview format: 50-minute interview
Please email your applications to markcarter@cabedinburgh.org.uk
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Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
Finance & Administration Officer
- Part time
- £26,500 pro-rata
- Hybrid: Edinburgh
- Closing 15th December 2025
Hearts & Minds is a Scottish charity bringing joy and emotional support to children in hospital, children with additional support needs, and adults living with dementia through our Clowndoctors and Elderflowers programmes.
We’re seeking a skilled Finance & Administration Officer to help manage our day-to-day finance and office systems. You’ll handle bookkeeping in Xero, support the CEO and accountant with reporting, and maintain systems across Microsoft 365, Teams and Beacon.
This is a varied, hands-on role for someone highly organised, practical and detail-focused.
PVG check required.
Financial Wellbeing Officer (family leave cover)
- Full time
- £32,100
- Remote: Mainly working from home, but some travel for meetings will be required.
- Closing 10th January 2026
About Money Advice Scotland
The times we live through are frequently described as unprecedented.
A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.
But it has also shown that change can happen rapidly and can make a real difference.
We need change. We need new ideas when old solutions cannot solve new problems.
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.
We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.
We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.
Full details are available in the job description below.
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