• Handling payment transactions
• Ensuring that customer service is delivered in line with standards.
• Assisting customers to resolve any problems or concerns.
• Preparing and replenishing stock as required.
• Ensuring kiosk/display standards are maintained.
• Ensuring housekeeping standards are met.
• Basic visual merchandising duties.
• Maintaining health and safety standards.
• Stock management.
At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.
We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.
People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.
As the HR Manager at Volunteering Matters, you will be at the heart of the organisation, empowering its leaders and future leaders, embedding robust systems and processes to ensure high levels of organisational compliance is maintained and supporting the whole organisation to achieve our strategic goals including being ‘the best place to work and volunteer.’ Although this role focuses on employed staff at Volunteering Matters, we are looking for a HR Manager who understands and is energized by the impact and power of volunteering and social action.
Furthermore, the HR Manager will ensure a value focused, efficient, quality orientated process with an inclusive lens to all aspects of the work of Volunteering Matters HR function.
The HR case work advice and guidance at Volunteering Matters is outsourced to a specialist provider.
Key Duties & Responsibilities
• Embed inclusive practice across all aspects of Volunteering Matters HR Policies and Procedures, testing out new and innovative approaches to recruiting people into paid roles across Volunteering Matters and its sub brands.
• Oversee and monitor the HR system, ensuring information is up to date and support with collating employee reports.
• Implementation and ongoing review of HR policies, practices and frameworks, to support the charity in its needs.
• Ensure a consistent, values focused, quality orientated process to recruitment with an inclusive lens, which attracts a broader & more diverse range of high-quality candidates.
• Upskill and collaborate the staff team at Volunteering Matters, by delivering training and ongoing coaching for recruiting managers on the key aspects of our recruitment framework.
• Monitor staff turnover and ensure that exit interviews are carried out, analysing and reporting on findings.
• Ensure the HR and Payroll team are meeting their objectives and delivering a good service to the organisation.
• Attend leadership meetings where strategic and high-level operational input is required.
• Ensure terms and conditions and policies and procedures are up-to-date and comprehensive with regards to legislation and best practice.
• Develop the staff training and development framework, which includes inclusive formal and informal learning and development opportunities.
• Lead the HR team, line manage the HR Advisor and the HR administrator.
• Liaise regularly with the outsourced HR Provider, linking the HR case work trends with the wider HR strategic development priorities at Volunteering Matters.
• Monitor all aspects of HR compliance at Volunteering Matters, ensuring effective records are kept, reviewed, and reflected on and learning is adopted.
• A values driven leader, who can demonstrate a strong commitment to our Equality, Diversity, Inclusion and Anti Racist approach.
• Good coaching & mentoring skills.
• Strong people focus.
• Excellent “active-listening” skills.
• A proactive and can-do approach
• Open communication style, with ability to communicate at all levels in an organisation.
• Good ambassadorial and diplomatic skills.
• Delivery focused with the ability to prioritise and organise workload agreed within deadlines.
• Ability to resolve conflict situations and demanding workloads.
• Excellent presentation skills and able to cater to a variety of audiences.
• Numerate and financially aware with the ability to produce reports and statistics as required.
• Ability to develop a HR Strategy and to input into the strategic development of Volunteering Matters
• Excellent up to date knowledge of UK employment law legislation.
• Strong written skills with the ability to draft policies, procedures and reports
• Extensive knowledge of policies and procedures related to an HR Function.
• Experience of leadership and managing an HR team
• Proven ability to develop a HR Strategy
• Excellent up to date knowledge of UK employment law legislation.
• Extensive knowledge of developing and managing policies and procedures related to an HR Function.
• Experience of leadership and managing an HR team
Candidates must be CIPD qualified.
Location: Homebased, with occasional travel to Volunteering Matters locations across the UK. The postholder will require good internet access to enable remote working, and suitable home office space. I.T. equipment and infrastructure will be supplied.
This role does not require full DBS/ PVG clearance.
Our Values & Way of Working:
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert.
To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact firstname.lastname@example.org for more information.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
We're the UK's leading charity for Crohn's and Colitis.
Right now, an estimated 500,000 people in the UK are living with a lifelong disease that can profoundly affect their quality of life. And, because of the stigma surrounding these conditions, thousands of people are suffering in silence. But we are here to support and champion their cause. We are growing our amazing team to deliver new and ambitious plans; you couldn’t be joining us at a more exciting time!
We have an exciting opportunity for a Knowledge and Information Manager to lead our recently expanded Knowledge and Information team. In this role you will have responsibility for leading the development of our highly regarded information and resources to support and empower everyone affected by Crohn’s or Colitis. This includes our evidence-based online and printed publications, web content, research summaries and other information.
You will be skilled in the translation of complex medical and health information into engaging and accessible patient information and have experience of working with patients and healthcare professionals to develop information resources in line with recognised standards.
• educated to degree level in a scientific discipline or have the equivalent experience
• experienced in appraising research and translating this for patients and the public
• proficient in measuring the effectiveness of a promotion and dissemination and use of information
• effective in managing and leading a team
• and you’ll have a calm, consistent and flexible approach to work and a commitment to equality, diversity and inclusion.
If you like the sound of our role, then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.
Beavers were hunted to extinction in the UK four centuries ago, but Beaver Trust has a bold mission: to restore beavers to regenerate our landscapes. We need beavers back urgently. They are a powerful ally in the face of the climate and biodiversity emergencies, playing a supersized role in helping build climate-resilient landscapes and restore freshwater habitats.
Our small charity is run by a committed team with a diverse skill set and extensive experience in beaver ecology and restoration.
Beaver Trust is on the lookout for dynamic individuals to join our esteemed Board of Trustees!
Do you have experience in farming, environmental finance and subsidies, company law or safeguarding? If you can bring expertise in any of these areas, we want to hear from you.
This is a remote role, empowering you to contribute your expertise from anywhere, but if you have a deep connection to the landscapes and communities where Beaver Trust works, particularly in northern England, Wales and Scotland, your local insights could be invaluable as we strive for positive change. Plus, there's a chance to connect in person during board meetings and social events.
It's a volunteer role, but the rewards are immeasurable. As a Trustee, you'll hold the highest level of governance and decision-making authority, guiding the decisions and actions that define our work and steering the course for impactful change.
Diversity drives us. We're dedicated to building a Board of Trustees that represents a wide range of professional and personal backgrounds with unique experiences and perspectives.
We’re recruiting for various locations across Scotland – you can find a role near you by visiting our website and entering your postcode.
At Co-op, we stand for something different, and we put our communities at the heart of everything we do. As a member pioneer, you'll play a key part in helping us to build stronger and fairer communities. We'll look to you to bring people together, connecting with Co-op members, colleagues, and representatives of the many local groups we support. By building these relationships, you’ll be the catalyst for new ideas, initiatives and projects that will make our communities better places to live. So, if you're passionate about making a difference, join our team and be part of our plan for a better future.
What you’ll do:
· build a strong group of contacts locally, alongside using social media to help with listening to and getting involved in community conversation
· develop an action plan to improve community wellbeing, aligned to key themes
· establish and run a local community forum, or become part of one that already exists
· prioritise your time, making your hours count and focusing on opportunities to make the biggest difference
· get activities off the ground and encourage participation from members in your community
This role would suit someone who:
· is committed, enthusiastic and has a passion for improving their community
· can inspire and motivate people through their communication style
· loves working with and connecting to people
· can prioritise their time and remain focussed on a long-term goal
· has good basic IT skills and is confident using social media
· lives within or very close to the community you’ll support, detailed above
Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, and in this role, you’ll have an opportunity to make a difference. You’ll also get a package that includes:
· competitive salary
· 31 days holiday including bank holidays (rising to 38 in line with service)
· discounts on Co-op products and services
· a pension with up to 10% employer contributions
· free support for your physical, mental, and financial wellbeing
Building an inclusive work environment
We’re actively building diverse teams and we aim to build working environments where everyone feels welcome. Our Co-op colleague networks and inclusive development programmes help provide equal opportunities for all colleagues to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.