Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Acting in a supervisory capacity for the team and oversight of office maintenance.
• Managing office budget in line with Members Expenses Scheme, Allowances Office and People and Culture Group.
• Managing constituency accounts, premises and equipment.
• Managing staff and reviewing their performance.
• Collate all required information from team members to present to the MSP
• Overseeing health and safety and staff wellbeing.
• Acting as a support to me as (e.g. Committee Convener, Party Spokesperson or Business Manager).
• Organising diary commitments and preparing for all activities.
• Arranging surgeries, meetings and travel.
• Plan the MSPs internal communications and external stakeholder engagement and provide strategic advice on constituent matters on behalf of the MSP where appropriate
• Overall management of the Member's diary commitments, delegating tasks to others as appropriate
• Arranging briefing papers and speeches.
• Communicating with parliamentary officials.
• Have final signoff on all relevant delegated areas from the MSP, for example constituent
• correspondence
• Support and manage the recruitment of staff for the MSP’s office
• Representing on my behalf as and when required.
• Carrying out general office administration and acting as front of office for enquiries.
• Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
• Horizon-scanning, anticipate what advice or action may be required; proactively identify problems and resolve them
• Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
• Deal with security matters, keep abreast of security guidance, maintain the security system
• Ensure the office is fully equipped
• Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.
• Maintaining office records and compliance with data protection.
• Maintaining filing system and managing records.
• Ensuring compliance with data protection legislation and GDPR requirements.
• Ensuring administrative and secretarial support is provided.

About You

Requirements

• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have experience of managing staff with the ability to nurture and build effective teams.
• Be empathetic with the ability to build and maintain relationships with a variety of stakeholders.
• Be confident in managing budgets for staff resources and office provisions.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• There may be requirement for the role holder to work outside of the normal working hours including attending events with the MSP as required
• Be well organised with the ability to prioritise competing workloads.

About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation providing holistic support to local people. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

The role of an Energy and Income Maximisation Adviser involves offering guidance and support to individuals in need with a particular focus on energy advice as a key element of wraparound holistic support. In response to the increasing need for energy advice, this new role will take an active lead on our energy advice provision. Working collaboratively with colleagues, the post holder will ensure we have utilised every opportunity to provide energy advice and assistance to clients, from energy efficiency to energy related debt. This position is based at Glasgow North West Citizens Advice Bureau in Maryhill, with a requirement for occasional outreachs conducted across the northwest of Glasgow.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. Completion of the completion of Citizens Advice Bureau Adviser Training Programme would be advantageous but is not essential as full training will be given.

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, up to 9 weeks annual leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer offering family friendly flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.

The role of a Help to Claim Adviser (Universal Credit) at GNWCAB involves providing essential support and guidance to individuals applying for Universal Credit. The key focus is on assisting clients through the initial stages of their Universal Credit claim and ensuring they receive their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone and web chat.

Citizens Advice is an independent and innovative advice organisation providing holistic advice and support to the local people.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. Completion of the completion of Citizens Advice Bureau Adviser Training Programme would be advantageous but is not essential as full training will be given.

About GNWCAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, energy and immigration as examples. Our services are available to everyone in our local communities, and we aim to make them as accessible as possible by promoting equality and diversity, and challenging discrimination.

We offer client led multi-channel advice and provide true channel choice as clients can access the support they need in person at our bureau premises at 1455 Maryhill Road, or via phone, email and webchat. We also operate extensive outreach services in community locations, GP surgeries and schools, providing advice and information in local communities across North West Glasgow.

Our Bureau is a progressive, dynamic advice and information service. We proudly deliver a combination of local, Glasgow wide and national projects in partnership with charitable, statutory and corporate organisations. Our Bureau is made up of dedicated volunteers, 28 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice, immigration and asylum, and languages.

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, up to 9 weeks annual leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer offering family friendly flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.

Audit Scotland delivers independent and robust audits of Scotland’s public sector, working on behalf of the Auditor General for Scotland and the Accounts Commission.

We are looking for a talented individual to join the Board of Audit Scotland. You will have excellent communication skills, the ability to challenge and influence decision making, recent audit experience and an understanding of the issues facing public bodies in Scotland.

The appointment is for a fixed term of three years, with the possibility of renewal.

Audit Scotland’s headquarters are at West Port Edinburgh.

Welcoming, Connecting and Supporting Families and Visitors is at the core of what we do here at the Croft!

Providing practical and emotional support, information and advice to the families impacted by a loved one’s imprisonment at HMP Barlinnie to help make their visiting experience the best it can be under the circumstances

Do you want to help make a difference to the lives of families affected by another’s imprisonment – this is a group of people, including many children, often marginalised and severely impacted, practically, emotionally and financially by the actions of another. Want to learn new skills in the process? - you can by becoming a volunteer Board Member for the Croft HMP Barlinnie’s Visitors Centre.

What we are looking for

We are looking to recruit a number of Board members.

We welcome applicants from any background and experience, including people who have been personally impacted. We welcome all skills but do have particular skills gaps we would love to bring on board–

• Case Management Systems – to have oversight of and help us develop an appropriate system.
• Treasurer - Accounting/Finance experience to help us with oversight of our funding and statutory reporting.
• Human Resources.
• Business development/growth – particularly Social Enterprises / Community Interest Companies.

What you get from being a Board Member

1. The chance to give something back into the community and make a real difference to the lives of families impacted by imprisonment - Becoming a Trustee is a fantastic way to give something back to a cause you care about. You’ll be playing an integral part in the way the charity is run, ensuring it remains sustainable and financially viable. The help you provide will be invaluable.
2. Meet new people - joining a new organisation or charity is a fantastic way to meet new people from a range of different personal and professional backgrounds. There will be meetings to attend, projects to get involved.
3. Learn new things - getting involved as a charity Trustee is a great way to put your professional skills to use, but can also be a fantastic opportunity to learn new things. You’ll get great insight into what’s involved in the management of charities and gain skills on working well within a leadership role.
4. Improve your CV and enhance your professional development - from learning how organisations are run to planning finances and attending meetings, this experience can be the perfect way to boost a CV and set you apart from the crowd.

Background

For more information about the Croft and its work see:

Visit our new website: thecroftfamilysupport.org

Visit our Facebook page: facebook.com/CroftVisitorsService

Click on this article to read about just some of the work we do: cjg-annualreport23.co.uk/2023/08/21/supporting-families-cost-of-living-crisis-a-year-of-reflection

We need someone who has a passion for helping organisations use evidence to drive change, along with strong, facilitation and evaluation/research skills and client/project management experience.

We believe that evaluation is best when it is used for learning, improvement, reflection, and storytelling. Our approach builds on theories of change – outcome maps – as tools for planning, organising, and reflecting on data. We want our clients to have the evidence they need to deliver as best they can for people and communities.

Matter of Focus is a [B Corporation], with a mission to help people transform public policy and services to focus on what matters to people and communities. Established in 2017, we are a consultancy and award-winning tech company.

We work with organisations to:

• help them understand and work meaningfully with the outcomes or impacts that matter to them,
• support them to use data and evidence effectively,
• use our tools and techniques to understand and track change.

We have a highly refined process of working with clients that includes context analysis, strategy support, building outcome maps, identifying and improving data, and reporting. Our approach is based on our extensive experience and builds on contribution analysis. It is brought to life and embedded into organisations through our specialist, cloud-based software [OutNav].

We developed OutNav to underpin our approach to outcome monitoring and evaluation. We have spent the last seven years building this platform for clients to manage outcome and impact evaluation – a single place for them to hold outcome maps and for collecting, collating and analysing data.

Role Summary

To provide professional, friendly, and efficient reception services to Norton Park tenants, their clients, and visitors. This role also includes supporting the management and staff of Norton Park SCIO with administrative tasks and managing conference centre bookings.

Key Responsibilities

Reception Duties

• Answer incoming calls professionally and assist with tenant and external inquiries.
• Greet visitors and follow tenant-specific procedures for visitor management.
• Issue visitor and staff passes; maintain accurate records.
• Update staff records and manage security access systems regularly.
• Serve as an information point for visitors.
• Keep the reception calendar up to date and manage the reception noticeboard weekly.
• Ensure the reception area is presentable at all times.
• Manage the signing-in book during fire drills and emergency evacuations.

Administrative Duties

• Sort and distribute incoming for tenants.
• Prepare and distribute circulars and memos as needed.
• Support the Norton Park SCIO management team with various administrative tasks.
• Oversee and manage daily bookings for the conference centre and meeting rooms.
• Assist with booking enquiries from tenants and external organisations
• Maintain computer files and tenant lists accurately.

Communications and Marketing

• Assist with posting content on social media platforms and engaging with followers.
• Help update the website with news, events, and other relevant content.
• Support drafting and sending internal and external communications, including newsletters and emails.
• Assist with promotion events and activities through various channels.
• Assist in creating and organising marketing materials.

General Responsibilities

• Opening & closing facilities when required.
• Provide coverage for holidays/sick leave
• Follow all health and safety regulations and stay up to date when required.
• Comply with all organisational policies and procedures

Terms and Conditions

Place of Work: Norton Park Business Centre, 57 Albion Road, Edinburgh, EH7 5QY

Hours of Work: 14 hours per week: 9:00 am – 5:00 pm on Thursdays and 9:00 am – 4:00 pm on Fridays (including a 1-hour unpaid lunch break).

Salary: £24,000 pro rata

Pension: Norton Park SCIO run a contributory pension scheme, which staff are encouraged to join. Employer contribution 7% and employee contribution 5%.

Annual leave: Pro rata entitlement of 25 days of annual leave plus 10 public holidays each year. Note: Annual leave must be used during the Christmas and New Year break.

Volunteering leave: Pro rata entitlement of 2 paid days of leave per year for approved volunteering activities.

Health Insurance: Free Healthcare coverage through Benenden Health

Person Specification

Required experience, qualities and skills.

• Interest in working within the Voluntary Sector.
• Ability to work quickly and accurately under pressure.
• Strong interpersonal and communication skills, with the ability to handle stressful situations.
• Ability to work independently and on own initiative.
• High competency in Excel and Word (formal qualifications preferred).
• Strong organisational skills with the ability to prioritise workload.
• Flexibility and a team-oriented, self-motivated attitude.

Desirable criteria

• Formal qualifications in admin or reception services.
• Previous experience in a reception or similar role.

The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

We also carry out independent reviews of decisions that councils have made on community care and crisis grant applications under the Scottish Welfare Fund.

We have an additional role as the Independent National Whistleblowing Officer, the final stage for the process for those raising whistleblowing concerns about the NHS in Scotland.

We are looking to recruit a new Team Assistant to join our Improvement, Standards and Engagement (ISE) team. The post-holder will play a pivotal role in the effective running of our team by providing administrative support across all functions of the team. The role will involve management of all shared team email inboxes and administration associated with incoming emails. You will also provide important administrative support for work led by colleagues in the ISE team, such as supporting our Child Friendly Complaints project and our Engagement and Communications Team.

To be successful in this role, ideally you will have a minimum of 1 year's general clerical or administrative experience. You will be able to demonstrate an eye for detail, strong administration and organisation skills, accurate data input skills together with excellent interpersonal skills.

Do you believe in second chances? Do you have the energy and commitment it takes to support someone to turn their life around?

We need a dedicated individual to forge strong relationships with people and services across the Fife area. Using a trauma-informed approach you will work with people of all ages and from every walk of life, supporting them in making positive changes.

You must be a skilled communicator who has an ability to connect with people facing a challenging range of issues. A team player, you will work closely with partners across Fife to achieve the right outcomes for those we’re supporting. Often the people you encounter will be at a low point in their lives so you must be able to show empathy and forge a connection during that ‘reachable moment’, then back it up with the ability to create strong, trusting relationships which support people to access the help they need.

If people describe you as; level- headed, a listener, compassionate, patient, a great communicator, hard worker, resilient, dedicated, great in a crisis – and you have the energy and commitment to always go the extra mile to support people effectively then we would like to hear from you.

The role demands regular evening weekend work, followed up with community outreach support during the week.

Applicants must have a full driving licence and access to a car satisfying the appropriate insurance requirements.

Membership of the Protecting Vulnerable Groups (PVG) scheme is a requirement for the post.

At Scottish Bible Society we share the Bible.

Thanks to the commitment and generosity of our supporters, the Scottish Bible Society (‘SBS’) is a charity that helps individuals and communities in over 200 countries and territories around the world to receive Bibles in a language they understand and in a format they can use. We are creative in supporting churches in Scotland keep the Bible

central and encourage meaningful engagement to deepen encounters with God. The range of projects we either initiate here or support around the world is extensive.

We have an exciting opportunity for an experienced Database principal who enjoys working with and analysing data. Someone, with any eye for detail, who can help turn information into intelligence, helping to ensure the CRM system of the charity is accurately maintained, fit for purpose and can provide key insights to supporter preferences and

behaviours.

Although there is no Faith requirement associated with this role, there is an expectation that there will be respect for the Christian ethos of SBS.