About Borders Pet Rescue

Borders Pet Rescue (BPR) is a trusted and much-loved animal welfare charity serving the Scottish Borders since 1988. From our Rescue Centre in Earlston, our dedicated team of staff and volunteers cares for animals in need and works tirelessly to help them find safe, loving homes.

The charity also operates two successful retail shops in Galashiels and Kelso. These shops are run by passionate and committed staff and volunteers, and they provide the main source of sustainable income that enables our rescue and rehoming work.

Demand for our services has never been greater, with increasing numbers of animals requiring our help. To meet this challenge, the charity has entered an exciting period of growth and development, aligned with our 2024–2027 Strategy. As part of this next chapter, we are creating a brand-new role to strengthen, support, and grow our retail operation.

About the Role

Reporting directly to the Charity Manager, the Retail Operations Manager will provide strategic leadership and day-to-day support to our charity shops in Kelso and Galashiels. You will work closely with Shop Managers to maximise income generation, enhance customer experience, and ensure the smooth and effective running of all retail operations.

This is a fantastic opportunity for an experienced and motivated retail professional — ideally with charity retail experience — who is passionate about animal welfare and keen to make a meaningful difference.

Key Responsibilities

Retail Leadership & Performance

• Provide proactive leadership, guidance, and support to shop managers, staff, and volunteers
• Develop and implement sales strategies to drive income growth across both shops
• Monitor and analyse shop performance, identifying opportunities for improvement
• Ensure effective merchandising, stock sourcing, pricing, and presentation
• Embed best practice in line with Charity Retail Association standards (BPR is a proud member)

Strategic Retail Development

• Create and deliver a Retail Strategy aligned with the BPR 2024–2027 organisational strategy
• Lead the introduction and growth of online sales channels
• Identify and develop new retail income streams and opportunities
• Contribute to long-term sustainability planning for the charity

People Management & Development

• Support the recruitment, onboarding, and retention of shop volunteers
• Assist with staff recruitment where required
• Develop and coordinate training programmes for staff and volunteers
• Foster a positive, inclusive, and supportive team culture

Compliance & Operations

• Ensure shops meet legal, financial, and health and safety requirements
• Maintain strong financial controls and accurate reporting
• Work collaboratively with the Charity Manager and wider team

About You

We are looking for someone who brings:

• Experience in retail management — charity retail experience is highly desirable
• A proven track record of achieving sales growth and operational improvement
• Excellent people-management and motivational skills
• Strong organisational, planning, and problem-solving ability
• Confidence working both strategically and hands-on
• A collaborative, positive, and proactive approach
• A genuine commitment to the mission and values of Borders Pet Rescue

Why Join Us?

This is a rare opportunity to play a key role in the future development of a small but impactful animal welfare charity — helping create a stronger retail presence that directly supports animals in need across the Scottish Borders.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as an Area Manager you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range

of supported self management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke.

You will lead one of our five newly formed areas, supporting a group of shops and the teams who make them special.

You’ll:

• Inspire and coach Shop Managers, helping them grow and succeed
• Drive income and shape great customer experiences across your area
• Support volunteer recruitment and create a positive, inclusive culture
• Champion high standards, compliance, and safe working practices
• Get involved in new shop openings and the development of our estate
• Build relationships in local communities to raise awareness and support
• Encourage innovation and help bring new ideas to life
• Be a visible, hands-on leader through regular shop visits and weekend working on a rota

This role is varied, purposeful, and full of opportunities to make a meaningful impact.

What You’ll Bring

We’re looking for someone who:

• Has experience leading across multiple retail sites
• Enjoys developing people and helping others shine
• Is confident using data, KPIs, and commercial insight to drive decisions
• Communicates clearly, openly, and with compassion
• Can balance the practical demands of operations with a warm, people-first approach
• Understands the unique strengths and challenges of charity retail
• Values diversity, inclusion, and creating welcoming environments for all

You don’t need formal qualifications — what matters most is your leadership experience,your passion for retail, and your commitment to making a difference.

Why Join Us?

This is a chance to shape something new.

You’ll step into a supportive team, influence how our structure beds in, and help us build consistency, confidence, and pride across our shops.

You’ll have:

• The opportunity to lead meaningful change
• A real voice in how we grow and improve
• A role where your work directly supports people across Scotland
• A culture where we care about each other and celebrate success together

Most importantly, you’ll be part of a charity that puts people at the heart of everything we do.

At Shelter Scotland, we believe home is everything. Every day, thousands of people are devastated by the housing emergency — and we’re here to fight it. Our shops play a vital role in raising funds to support our frontline services and campaigns, while also connecting us with communities across Scotland.

We’re now looking for a dynamic and motivated leader to join our Retail team as Assistant Area Manager (East Scotland). In this role, you’ll help ensure our shops are safe, welcoming, and thriving spaces that inspire donations, volunteering, and sales — all contributing to Shelter’s mission of defending the right to a safe home.

About the role

This role supports the Area Manager to ensure shops across the area are safe, welcoming and thriving. You’ll represent Shelter in the community, creating positive experiences for customers, donors and volunteers while maximising Gift Aid and encouraging ongoing support.

You’ll help to oversee shop operations – from pricing and stock rotation to displays and local income-generating events, along with playing a key part in recruiting, developing and guiding Community Shop Managers.

Financial responsibility is central, following procedures, reviewing shop accounts and supporting managers to identify opportunities and reduce costs. Success means helping shops meet and exceed targets, increasing Shelter’s contribution and ensuring vibrant, well-run shops that maximise impact.

About you

We’re looking for an experienced leader who can inspire and motivate teams to deliver outstanding results. You’ll thrive in a varied role, bringing energy and creativity to shop environments, helping teams attract customers and donors, and deepening their knowledge of Shelter’s mission. With strong influencing skills, you’ll train, develop and empower people to run successful shops that raise vital funds.

To succeed, you’ll need experience managing staff or volunteers, delivering excellent customer service, overseeing multiple sites and working with budgets. You’ll also be enterprising and innovative, with the ability to engage communities and have knowledge of charity retail and how to grow sales.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Income Generation directorate within the Retail team at Shelter. You will work alongside and report into the Area Manager, along with the Community Shop Managers of the shops you will be helping to oversee.