Top job! CRM Project Manager (Microsoft Dynamics 365)
- Full time
- £47,266 – £62,420
- On site: Glasgow/Edinburgh
- Closing 13th July 2026
Victim Support Scotland – Empowering People Affected by Crime
Who We Are
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values.
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role?
This is an exciting opportunity to join our team as a CRM Project Manager on a fixed-term contract basis for 9-18 months, working in our Glasgow and Edinburgh offices. This is a high impact role at the centre of a major transformation programme that will shape how we support people affected by crime across Scotland.
Working week will be between the following days and hours: Mon-Fri (4 days per week, flexibility considered) 9am - 5pm.
Salary band: £47,266- £62,420 (pro-rata). Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.
Primary location: Glasgow & Edinburgh Offices. You will be expected to cover throughout other Localities/Offices.
This is a critical, specialist role combining project management , business analysis and solution design leadership. It is central to ensuring the organisation avoids previous system design challenges and delivers a CRM platform that genuinely supports front-line service delivery.
You will be reporting directly to the Director of Corporate Services and will be accountable to the CRM Review panel, comprising of:
- Board Trustees
- Director of Corporate Services
- Director of Service Delivery
- Head of Service (National Programmes)
- Head of Digital & IT
- Head of Research & Data Insight
As CRM Project manager you will be responsible for:
- Understanding how VSS services operate in practice
- Translating complex operational processes into structured system requirements
- Leading procurement and supplier selection
- Managing and constructively challenging the implementation partner
- Ensuring the selected solution aligns with VSS’s service delivery model
The role requires hands-on ownership of discovery, process mapping, and requirements definition.
Key Accountabilities:
Discovery, Process Mapping & Solution Design
- Lead detailed current-state and future-state process mapping across VSS services
- Engage staff and volunteers to identify needs, gaps, and opportunities
- Translate business processes into structured functional and technical specifications
- Define workflows, data structures, integrations, and reporting requirements
- Ensure alignment with data protection, accessibility, and cyber security standards
- Identify and articulate non-standard requirements early, particularly where D365 may require configuration or workaround solutions
Business Analysis & Requirements Translation
- Act as the lead business analyst for the programme
- Produce high-quality documentation suitable for system configuration
- Validate requirements with stakeholders and ensure shared understanding
- Maintain traceability from business need through to system design
Procurement, Tendering & Commissioning
- Develop and deliver the procurement strategy (partner and, if required, platform)
- Prepare tender documentation, evaluation frameworks, and scoring criteria
- Lead a transparent, compliant end-to-end procurement process
- Coordinate internal evaluation panels and support decision-making
- Lead supplier appointment and support contract negotiation
Implementation Partner Management & Challenge
- Act as the primary interface between VSS and the CRM implementation partner
- Ensure delivery against agreed milestones, quality standards, and budget
- Critically review and challenge supplier designs and assumptions
- Ensure system configuration reflects VSS operating model (not vice versa)
- Manage risks, issues, dependencies, and change control processes
Project Delivery, Governance & Reporting
- Establish and maintain robust project governance structures
- Maintain core project artefacts (plans, RAID logs, decision logs, dashboards)
- Report regularly to the CRM Review Panel
- Manage dependencies with wider organisational programmes
- Maintain pace and focus in a high-demand delivery environment
Stakeholder Engagement & Change Readiness
- Facilitate workshops, consultations, and design sessions
- Ensure strong engagement across operational and support teams
- Support organisational readiness for system adoption
- Maintain clear, consistent internal communication
Quality Assurance & Implementation Oversight
- Ensure all deliverables meet agreed specifications and standards
- Oversee testing processes (UAT, data migration validation, system assurance)
- Work closely with Digital & IT to ensure technical compliance
- Provide oversight of licensing implications and cost drivers (D365)
You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it.
If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!
What we offer
- Holiday - When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.
- Pension - Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.
- Support - Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.
- Discounts- You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.
- Flexibility and development - We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.
We’re looking for Trustee Board Members
Capability Scotland works with people with complex and diverse needs, delivering exemplary care, support and education to meet the individual needs of the people we support.
Would you like to contribute to the work of Capability Scotland? We are looking to appoint new Trustees to complement the skills of our existing Board, to drive change and help us shape our strategic direction, giving clarity to our purpose, aims and objectives.
We are looking for a diverse range of people who may have an interest in helping us prepare for future challenges and demands. We would particularly welcome applications from candidates with expertise in Health & Social Care/Social Work, fundraising/marketing/communications, education and technology, as we explore the use of assistive technology and AI in the delivery of person centred care. We would also love to see applications from people with lived experience of disability.
Our Board’s responsibility is to ensure the highest standards of governance and provide oversight, scrutiny and support of the management of the organisation.
This is an exciting time to join the organisation. We are entering a period of ambitious growth and transformation, with plans underway to redevelop our largest residential service in Perth. Our Inclusive Community Project will enable us to continue delivering exemplary care, while creating a modern environment shaped by innovation and best practice. The insight and expertise of our Board are central to this journey, helping to ensure the development becomes a leading example of future focused care.
Capability Scotland is proud to operate Corseford College, the first and only college in Scotland dedicated specifically to young adults with multiple and complex disabilities. The achievements of our students are a powerful testament to the success of this pioneering model. As we look ahead, our Board will play a crucial role in supporting the college’s continued growth and development, ensuring that many more young people can benefit from this life changing opportunity.
The people we support are at the heart of everything we do and there may be the opportunity to become more involved across the many aspects of the organisation, helping to empower our people to have a voice, realise their ambitions and achieve their full potential. We continue to develop innovative, high quality solutions to address gaps in care and support provision.
This is a non-remunerated position, however, travel and subsistence expenses are available in accordance with our Expenses Policy.
Community Digital Skills Trainer
- Part time
- £30,000 pro-rata
- Remote: Home working with frequent travel across Oban and Fort William
- Closing 30th June 2026
About you
Ideal candidates will have experience delivering both 1:1 and group training sessions, along with the confidence to build strong relationships with individuals and organisations to promote our free services. Above all, you will be passionate about making a difference by helping others develop essential digital skills.
The Role
Join a meaningful UK-wide initiative powered by AbilityNet in partnership with BT Group, aimed at reducing digital exclusion. As a Digital Skills Trainer, you’ll deliver a mix of group and one-to-one sessions - both in person and online - helping older people (aged 55+) and disabled adults build the confidence and digital skills needed to thrive in today’s connected world.
These practical, person-centred sessions empower learners to navigate everyday technology with independence and confidence.
To learn more, please download the full job description.
What we’re looking for
Ideal candidates will have:
- Training and facilitation experience: Proven experience in delivering group and 1:1 training or presenting to diverse audiences.
- Outreach experience: Experience of representing organisations externally, building effective relationships with other organisations or businesses and adapting outreach strategies to suit different contexts.
- IT proficiency: Strong digital literacy and IT skills, with confidence in using a wide range of technologies including Microsoft Office 365, Apple and Android devices, and associated technologies. Excellent knowledge of assistive technology – hardware & software.
- Communication skills: Excellent interpersonal and communication skills, with the ability to engage and motivate learners.
- Organisation skills: Strong organisational and administrative abilities.
- Experience of target audience: Experience of working with disabled adults, older people and third sector organisations.
- Travel Flexibility: Willingness and ability to travel regularly across the specified region, with occasional travel outside the area as required.
Who we are
AbilityNet exists to help make the digital world accessible to all. For more than 25 years, we have been transforming the lives of older and disabled people, and working with organisations of all types and sizes to build a digital world that is accessible and inclusive. Learn more about us and our services on our website.
What We Offer
Pension Scheme: We provide a workplace pension in line with UK legislation. Eligible employees are automatically enrolled within three months of joining.
Annual Leave: Enjoy 25 days of annual leave plus UK public holidays. Your entitlement increases by one day each year after five full years’ service, up to a maximum of 30 days.
Life Assurance:We offer life assurance cover valued at four times your annual salary.
Wellbeing Support
We care about your wellbeing and are committed to supporting a healthy work/life balance. We offer:
- Simplyhealth Optimise wellbeing plan
- Confidential Employee Assistance Programme (EAP)
- A flexible approach to working arrangements that accommodates individual needs
Learning & Development:We invest in our people. You’ll have access to a wide range of learning and development opportunities to support your growth. We’re proud of our inclusive, supportive culture and are committed to helping you reach your full potential.
Location:This role is only open to applicants based in the specified region, due to the geographic scope of delivery (see Appendix 1 of the Job Description for a map of the area covered). Access to reliable personal transport is essential. Please clearly indicate your location in your CV or Cover Letter.
Right to Work:We welcome applications from overseas. However, you must already have the legal right to work in the UK, as we are unable to sponsor work permits.
Digital Asset Management System Project Manager
- Full time
- £35,800
- On site: Edinburgh
- Closing 17th July 2026
JOB PURPOSE
As Scotland’s leading conservation charity, the National Trust for Scotland cares for, shares and speaks up for Scotland’s heritage. Since 1931, we’re pioneered public access to and shared ownership of some of the most magnificent buildings, collections and landscapes in Scotland. We care for ancient houses, battlefields, castles, mills, gardens, coastlines, islands and mountain ranges, as well as the plants, animals and birds that live there.
To share these special places, we hold approximately 50,000 image assets to promote and explain the purpose of the Trust. We are conscious that we do not have a robust digital asset management system to store and manage access rights to these images. These include images of:
- People
- Places – castles, gardens and landscapes
- Conservation in action
- Wildlife and nature
Note: there is an existing database (Portfolio) which holds imagery of collections items (as undertaken in a previous digitisation project).
Currently, these assets are saved across a range of locations: SharePoint, locally on people’s own machines, Flickr, on external hard drives. There are significant risks to the Trust having no coherent storage system:
- Misuse of imagery (contravening IP/copyright information) because we have no way of securely tagging and storing contracts/permissions forms alongside imagery
- Loss of assets (many are currently stored on external hard drives)
- Difficulty of sharing imagery both internally and externally
- Storage costs from duplication of images across personal machines
This immediately affects Content/Marketing, Communications and Fundraising within Audiences & Support. We currently do not have the resource or expertise within the Directorate to initiate this project so are looking for an external expert to develop a plan for how to transition to a DAMs.
The purpose of this role is to assess our current position, auditing our assets and putting in place a robust plan for an intuitive, well-governed asset management system in line with the work already done by the Collections team. We would like to use Portolio, a system already in place in other areas across the Trust, but would like the successful applicant to assess the efficacy of Portfolio, and report on its benefits/issues/whether we can optimise it to work for us, or whether an alternative package should be considered so we can make an informed decision. This will ensure a consist approach to asset management is taken across the Trust.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Audit assets (video, imagery, illustrations) within the Directorate to gauge the scale of the requirements and clarify work required on copyright records.
- Assess the functionality of Portfolio for imagery, including a report on whether any development work is required to ensure it is suitable for the needs of the directorate.
- Build upon the work already done by the Collections Team to develop clear cataloguing standards for the DAMs to improve access and rights management and to ensure that a consistent approach is taken to asset management across the organisation
- Develop a plan for how to transition live imagery to Portfolio, and how to manage the transition of the image backlog.
- Design a plan for the implementation of workflows for good digital asset management including a review and disposal criteria policy and ongoing resource requirements.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
- Strong track record in DAMs management and/or commercial digital image library management
Desirable
- Educated to a degree level in a relevant heritage or information technology subject
Experience
Essential
- Technically knowledgeable, technically experienced person
- Proven experience with Portfolio and other DAMs systems
- Thorough understanding of the cataloguing and meta data protocols for the retrieval and exploitation of digital assets
- Experience of planning and delivering a DAMs audit/approach project
- Ability to work independently
- Experienced and independent self-starter, with the knowledge and confidence to review existing systems
- Excellent knowledge of copyright and other legal compliance issues
- Experience of develop digital management workflows
Desirable
- Experience in a charity, heritage or cultural organisation.