Would you like to join us in as we open the doors of our newly built and refurbished Hospice building? Do you have a can-do attitude and impeccable attention to detail?

About us

The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter and our patients and family's voices are at the heart of all we do.

Upon the much-anticipated move back “home”, we are looking for someone dynamic, engaging and forward-thinking who will lead our front of house operations including our Reception, Gargowan Cafe and Boutique Shop, Gargowan Gifts as well as our contemplation space called the Magnolia room.

You’ll be front and centre, a personable and professional point of contact for everyone who walks through our doors, ensuring every operational element runs like clockwork. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

About the Role

We have an exciting opportunity for an individual who will lead the Front of House team, made up of our amazing volunteers. You will be at the heart of the hospice, ensuring your team welcomes every visitor from the moment they step through our doors or pick up the phone to us. Every step of our visitor journey, from the start must be seamless and consistently exceed expectations, regardless of the reason for their visit. Our vision is to create the most incredible welcome for our community, ensuring a service that’s unique, bespoke and tailored to each visitor’s requirements. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

About You

This important role calls for strong organisational and communication skills with a high degree of planning and attention to detail. Significant experience in a customer service environment is essential and hospitality experience would be beneficial. The successful candidate will also have strong people skills and be able to work well under pressure, juggling competing priorities day to day. You must have the personality to be able to build rapport with all our visitors, understanding the sensitivities of the environment, so high emotional intelligence and resilience are required. A professional and courteous manner and a willingness to go above and beyond for our visitors many of which are family members of our patients as well as staff are all essential qualities. A real people person, you’ll be able to find a connection with just about anyone, from anywhere.

Job Summary

As our Front of House Manager, you will be the welcoming face of our organisation, ensuring that every visitor, no matter their reason for coming into our building are welcomed and treated in line with our values which are kindness and compassion, being honest and inclusive. You will manage and oversee all aspects of the Hospice front of house operations including reception, in house events, housekeeping, coffee shop and catering services, volunteers, and team management. You will also oversee our Contemplation space, learning and teaching events, ad hoc special events, deliveries and donations. You will create a front of house operation that is courteous, efficient, consistent, and professional whilst providing a welcoming and uplifting experience for patients, visitors, and the public. You will be a role model for hospitality throughout the Hospice ensuring a strong, positive public image is maintained by you and your team of staff and volunteers.

About the job

We are a community-owned non-profit shop and cafe, run mainly by volunteers. Our mission is to bring the community together, promote sustainable living and encourage healthy eating for all. We are looking for a Cafe Supervisor to join our cafe team. You would be working with our Cafe Manager and our other Cafe Supervisors to provide high-quality, healthy food to our customers, while ensuring that our food hygiene and health and safety standards are all adhered to.

You will need to be organised and enthusiastic, and happy to support volunteers from all backgrounds and abilities. You will need to be committed to our ethos of supplying great quality, sustainable and ethical food to our community. You will need to be able to work flexibly with other staff to cover absences and annual leave.

Main Daily Duties

• Preparing food (including soup, scones and cakes) for sale in the shop and cafe.
• Preparing meals and drinks for customers on demand.
• Cleaning kitchen and cafe area.
• Ensuring all Food Hygiene and Health and Safety standards are met, as set out in training materials.
• Cleaning the kitchen at the end of the day, according to protocol provided
• Supervising kitchen volunteers in carrying out these duties, some of whom will have additional needs.

Person Specification

Essential

• Experience working in a kitchen
• Experience supervising others
• Good oral communication skills

Desirable

• Level 2 Food Handling Certificate
• Experience working with vulnerable groups or individuals

An exciting opportunity has become available to join Families Outside as our Regional Family Support Coordinator. If you are passionate about making a difference for families impacted by imprisonment and working to tackle and reduce stigma, we want to hear from you. We are looking for an enthusiastic and motivated Regional Family Support Coordinator (RFSC) to support and promote the work of Families Outside in Tayside.

Staff Benefits

• 25 flexible leave days plus 10 public holidays
• 4% matched contribution workplace pension scheme
• Employee Assistance Programme (Health Assured)
• Flexible working
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

The Role

Joining the North of Scotland regional team, within our national Family Support Team, the Regional Family Support Coordinator will support people living in the Tayside area who have a family member in prison. They will:

Support families at home and in their community via 1:1, family, and/or peer support

Work closely with key professionals including prison staff and prison visitors centre staff to provide advice, information, and guidance on a range of issues

Raise awareness with key professionals within the local community about the impact of imprisonment and our work to improve outcomes for families

Work closely with HMP Perth and HMP Castle Huntly, contributing to meetings and events that support the rights of children and families affected by imprisonment

This role is home-based with a mix of hybrid and in-person working.

About You

We are looking for an individual who is:

• Experienced in working with, and alongside families in a creative and flexible way
• Rights-focused in their work and all they do
• Trauma-informed and is willing to understand the impact of imprisonment upon families
• Skilled and knowledgeable in working with people to overcome challenges they face in their day-to-day life
• A confident and effective contributor to working in partnership with others to meet families’ needs.

If you are an experienced professional with social work, community work, family support, or other appropriate experience and are passionate about making a difference for families impacted by imprisonment, then we want to hear from you.

About Us

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.