Help shape how CHAP works and volunteers thrive!

We’re recruiting an Operations and Volunteering Lead

Are you organised, people-focused and full of ideas about how to make things work better?

CHAP is looking for an Operations and Volunteering Lead to strengthen our day-to-day operations and help us build an inclusive and rewarding volunteering programme.

This is a new role with plenty of scope to make it your own. You will work across the organisation, leading our administrative function, supporting the team and improving the systems and processes that help our services run smoothly.

You will also take the lead in developing volunteering at CHAP. From creating meaningful roles and welcoming new volunteers to coordinating training, support and recognition, you will help shape a positive experience for everyone who gives their time to support our work.

What you’ll be doing

You will:

• provide day-to-day leadership and support to our administrative team;
• help ensure our telephone, reception, referral and appointment arrangements work effectively;
• identify practical ways to improve systems, processes and workflows;
• lead or support projects that strengthen how we work;
• coordinate volunteer recruitment, induction, training and ongoing support; and
• help create an inclusive environment where volunteers feel valued and able to contribute.

Could this be you?

You may already work in operations, office coordination, team support, recruitment, community work or volunteering. You do not need to have held this exact job title before.

We would love to hear from you if you:

• enjoy bringing structure to busy environments;
• can coordinate people, workloads and projects;
• provide supportive and confident day-to-day leadership;
• communicate clearly and build positive relationships;
• are comfortable using standard IT systems;
• can spot where something could work better and help make it happen; and
• are enthusiastic about creating a positive experience for staff and volunteers.

Previous experience of coordinating volunteers would be helpful, but it is not essential. We are interested in your transferable skills, your approach and the contribution you could make.

About CHAP

CHAP provides free, independent advice and advocacy across Ayrshire. We support people with housing, welfare rights, debt and related issues, helping them understand their rights, resolve problems and improve their circumstances.

By helping our operations run effectively and developing volunteering across CHAP, you will play an important part in strengthening the services we provide to local people. CHAP is a Living Wage, Living Hours and Equal Opportunities employer.

Do you want to make a real difference to people's lives?

CHAP is looking for an Information & Advice Officer to join our growing team and help support people facing some of life's most difficult challenges.

Every day, we work alongside individuals and families experiencing housing difficulties, financial hardship, debt problems and welfare rights issues. We provide free, independent advice, advocacy and representation, helping people understand their rights, access support and overcome barriers.

In 2025 alone, CHAP secured over £4.2 million in financial gains for people across Ayrshire. We are proud of the difference we make, but we know there is more to do.

Demand for our services continues to grow, with increasing numbers of people seeking support with housing, debt and welfare rights issues. These new posts will help us reach more people, earlier, and provide the support they need before problems reach crisis point.

About CHAP

CHAP is an independent charity providing specialist housing, welfare rights and debt advice throughout Ayrshire.

As the only organisation in Ayrshire accredited to deliver Scottish National Standards Type III advice across all three areas, we provide practical support to people facing a wide range of challenges. We help people understand their options, navigate complex systems and access the support they need.

We exist to provide hope and to stand alongside our clients as they deal with some of life's most difficult circumstances.

About the Role

This role involves working directly with individuals and families experiencing a range of housing, welfare rights, and financial issues.

You will:

• Provide information, advice and advocacy to clients.
• Support people to understand their rights, options and available support.
• Work with clients to identify solutions and achieve positive outcomes.
• Represent and negotiate on behalf of clients where appropriate.
• Manage a varied caseload and maintain accurate case records.
• Work closely with partner organisations to ensure clients receive the support they need.
• Contribute to the delivery of a high-quality advice and advocacy service.

This is a rewarding and varied role where no two days are the same. Whether helping someone avoid homelessness, maximise their income, challenge a decision or overcome debt problems, your work will make a genuine difference.

About You

We are looking for people who share our commitment to helping others and who believe everyone deserves access to high-quality advice and support.

You may already have experience in advice work, advocacy, housing, welfare rights, debt advice, employability, social work, community development, support work or similar fields.

Most importantly, you will be someone who:

• Has experience supporting people facing difficult circumstances.
• Can build positive relationships and communicate effectively with a wide range of people.
• Is organised, reliable and able to manage a varied workload.
• Has a genuine desire to help others.
• Is willing to learn and develop new skills.
• Can work independently and as part of a supportive team.

Experience of welfare rights, debt advice, housing advice or advocacy work would be advantageous. However, we are committed to supporting the successful candidates through training, supervision and professional development.

In Return We Offer

• The opportunity to make a genuine difference in people's lives
• A supportive and experienced team environment
• Ongoing training, supervision and professional development.
• The opportunity to develop specialist knowledge and skills within an accredited advice service.

A full driving licence and access to your own vehicle are essential as travel throughout Ayrshire will be required.

Overall Job Purpose

The LGBTI key case worker posts are specifically to support the BME LGBTI service users however the post holder will also be supporting other service users as well. This project will benefit BME women and young people living in Scotland experiencing or at risk of domestic abuse (DA) and requiring support concerning their gender identity and or sexuality. The purpose of the job is to support LGBTI BME women, their children if any and young people, who approach Shakti as a result of experiencing domestic abuse in particular due to their gender recognition and or sexuality. Women and young people are referred to Shakti from a number of sources or they refer themselves. Support can take a number of forms, depending on a woman’s needs: information, practical help, referring to other agencies, emotional support, and advocacy. The worker must be able to assess a woman’s needs sensitively and sympathetically and to find appropriate ways to respond. She must be able to manage her caseload and work with her colleagues in Shakti and other agencies on behalf of women and children. Working in partnership with other members of staff and in liaison with other agencies the case worker must also ensure that information and support is available to help resettle women when they are moving to permanent accommodation from the refuge or temporary accommodation. The worker is also to support other non LGBTI women to meet the demand for our service.

Key Requirements: The post holder must be a bilingual speaker in a BME community language, preferably Hindi, Urdu, Punjabi, Bengali or Arabic. The post holder will support Black and Minority Ethnic women, their children and young people experiencing and/or fleeing domestic abuse or forced marriage. Applicants ideally have a minimum of 2 years’ experience of working with Black and Minority Ethnic Communities; an understanding of the legislative and cultural issues surrounding domestic abuse/forced marriage. All applicants must have a minimum of SVQ Level III in Social Care or relevant qualification such as degree in Social Work or Community Education.

Organisation Profile

Shakti Women’s Aid is a feminist voluntary organisation which provides information, emotional/ practical support, and refuge/ temporary accommodation to all black minority ethnic women and their children who are experiencing or fleeing domestic abuse.

Shakti is seeking to recruit an experienced and qualified Key Case Worker to support women from black minority ethnic communities.

Overall, Job Purpose

The purpose of the job is to support women, and children (if any) and young people, who approach Shakti as a result of experiencing domestic abuse. Women are referred to Shakti from a number of sources or they refer themselves. Support can take a number of forms, depending on a woman’s needs: information, practical help, referring to other agencies, emotional support, and advocacy. The worker must be able to assess a woman’s needs sensitively and sympathetically and to find appropriate ways to respond. She must be able to manage her caseload and work with her colleagues in Shakti and other agencies on behalf of women, children and young people. Working in partnership with other members of staff and in liaison with other agencies, the case worker must also ensure that information and support is available to help women in the refuge and other temporary accommodation and resettle them when they are moving to permanent accommodation from the refuge or temporary accommodation.

Key Requirements: The post holder must be a bilingual speaker in a BME community language, preferably Cantonese, Mandarin, Thai, Vietnamese, Tagalog or other East Asian language. The post holder will support Black and Minority Ethnic women, their children and young people experiencing and/or fleeing domestic abuse or forced marriage. Applicants ideally have a minimum of 2 years’ experience of working with Black and Minority Ethnic Communities; an understanding of the legislative and cultural issues surrounding domestic abuse/forced marriage. All applicants must have a minimum of SVQ Level III in Social Care or relevant qualification such as degree in Social Work or Community Education.

Overall Job Purpose

The post holder will deal with referrals from Fife. The post holder will be working in partnership with the Outreach and Housing and Advocacy case workers to provide a culture sensitive service to Black Minority Ethnic Women.

She will work in partnership with the other Women’s Aid and partner agencies in the areas where the women come from to:

• Make links with black and minority ethnic women in the community
• Raise awareness of domestic abuse and gender-based violence amongst women and the wider black and minority ethnic community
• Inform black and minority ethnic women, children and young people about support services available
• Provide direct support to black and minority ethnic women, children and young people who have experienced gender-based violence, working in partnership with existing support services
• Work with professionals to increase their capacity to effectively support black and minority ethnic women, children and young people who have experienced gender-based violence

The worker will be managed on a day-to-day basis by their team leader and will be given support and supervision. Direct supervision session will take place every 6 – 8 weeks

Key Requirements: The post holder must be a bilingual speaker in a BME community language, preferably Hindi, Urdu, Punjabi, Bengali or Arabic. The post holder will support Black and Minority Ethnic women, their children and young people experiencing and/or fleeing domestic abuse or forced marriage. Applicants ideally have a minimum of 2 years’ experience of working with Black and Minority Ethnic Communities; an understanding of the legislative and cultural issues surrounding domestic abuse/forced marriage. All applicants must have a minimum of SVQ Level III in Social Care or relevant qualification such as degree in Social Work or Community Education.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health.

The Community Link Worker service collaborates with selected GP surgeries, supporting adults over the age of 18 through social prescribing. Referrals are received from the GP to our Community Link Workers when there might be a concern caused by social factors, rather than a medical problem. The service focuses on improving health outcomes for people experiencing stressors in their lives due to social problems, which could lead to poor mental health.

As a Community Link Worker, you will work directly with people referred to the Community Link Worker Service from their GP Practice who require immediate or on-going emotional, practical or vocational support in order to deliver the best possible health outcomes.

Key Responsibilities:

• Work as part of a team building positive working relationships
• Work closely with colleagues in Primary Care
• Coordinate and refer service users to resources in the local community and to statutory and non-statutory services as appropriate
• In partnership with service users, design, implement, and review outcome focussed development plans to enable service users to achieve their identified goals
• Employ a number of appropriate intervention strategies including positive communication skills
• Ensure ongoing risk assessment is integral to my practice to ensure the wellbeing of service users
• Utilise group work skills which bring people together in a safe environment
• Awareness of appropriate professional boundaries including confidentiality
• Understanding of the requirements of Health and Safety in the workplace and follow Change Mental Health policies
• Ensure that careful and ongoing review systems are in place and maintained

Essential Criteria:

• Educated to SVQ level 2 or have relevant experience working in health and social care
• Able to plan and prioritise workload
• Professional self-awareness and able to seek support and advice from my line manager appropriately and participate in supervision and support meetings positively
• Able to liaise confidently with statutory and non-statutory agencies
• Empathetic
• My personal and professional value base is consistent with the aims and objectives of Change Mental Health
• Demonstrate genuine regard for service users and their families
• Have good I.T. skills and can produce accurate case notes
• I am enthusiastic to develop my knowledge and skills
• Full, clean, driving licence and access to a vehicle

Desirable Criteria:

• Experience of working with people affected by mental or physical health issues
• Experience of community-development work
• Experience of working in a SSSC Registered Service
• A learning and development portfolio which evidences my skills and knowledge

What we offer

• 37 days’ annual leave (pro rata)
• Two paid Mental Wellbeing Days
• Enhanced sick pay and leave entitlements
• Professional development, including funded opportunities
• 24/7 Employee Assistance Programme
• Cycle to Work Scheme
• Blue Light Card eligibility
• Support for flexible working and work-life balance

If you’re passionate about mental health and helping people build the confidence and skills to move towards their goals, we’d love to hear from you.

Fife Women’s Aid are looking to recruit a part-time support worker to join our Women’s Support Team.

As a service, we are expanding our capacity to better meet the needs of women who have experienced domestic abuse. Candidates should have good communication skills and a passion for supporting recovery from domestic abuse.

The successful applicants will have at least SVQ Level III or equivalent level of qualification in health and social care or other relevant subject, or a willingness to work towards a qualification.

The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work on their own as well as part of a team. An ability to cover on-call is an advantage (additional payments are made for this role).

Please join us for an online session to find out more about FWA women’s services. This will be at 6.30pm on Tuesday 13th October 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

If you would like further information about the post, please contact Gill Birtley, Team Manager, at gill.birtley@fifewomensaid.org.uk to arrange a call.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Full time & Part time hours available
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

These Support Worker roles at our Kilmarnock Titchfield Service involve working on a rota covering set day and back shifts weekly, including select weekend work. Both of these roles are part time, involving 21 hours of work per week, and are based at a service supporting individuals who have completed rehab and are in recovery. Recovery support can include life skills training, social and community engagement and goal-setting/personal development.

Main Responsibilities:

As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives. The Support Worker will:

• work as part of a team providing safe, secure, supported accommodation for homeless people.
• support, review, monitor and evaluate through our case management system, to achieve a positive person-centred outcome for the people we work with in line with organisational, statutory and legislative requirements.
• maintain and update all recording systems and documentation in line with relevant policies, procedures and practice guidelines, including the occupancy agreement, within required timeframes.
• provide, plan and facilitate key work meetings, key work sessions, meetings, reviews and other internal/external meetings in conjunction with the person’s support plan.
• provide general advocacy and advice to the people we support, including assistance to enable them to meet the conditions of their occupancy agreements.

To find out more about being a Support Worker, click the link below:

Support Worker Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold and SVQ level 2 or above and be willing to work towards an SVQ 3.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Full time & Part time hours available
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives.

Main Responsibilities:

Our Irvine service provides housing support to individuals aged 16-21 and individuals presenting under the National Transfer Scheme. We currently have one part time night-shift Support Worker position available. The Support Workers will:

• work as part of a team providing safe, secure, supported accommodation for homeless people.
• support, review, monitor and evaluate through our case management system, to achieve a positive person-centred outcome for the people we work with in line with organisational, statutory and legislative requirements.
• maintain and update all recording systems and documentation in line with relevant policies, procedures and practice guidelines, including the occupancy agreement, within required timeframes.
• provide, plan and facilitate key work meetings, key work sessions, meetings, reviews and other internal/external meetings in conjunction with the person’s support plan.
• provide general advocacy and advice to the people we support, including assistance to enable them to meet the conditions of their occupancy agreements.

To find out more about being a Support Worker, click the link below:

Support Worker Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold and SVQ level 2 or above and be willing to work towards an SVQ 3.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

Are you passionate about improving the lives of children and young people? Do you have the drive and passion to make a difference?

Fife Women’s Aid are looking for dynamic and enthusiastic Children and Young People’s counsellors to join our Counselling service. The counsellor will provide direct counselling to children and young people who have experience of domestic abuse. This will mainly be delivered face-to-face, with occasional remote working to suit the needs of individual children and young people as required.

Experience / Qualifications

You will have 2 years’ experience in a counselling setting of working with children and young people who have experienced trauma. You will hold a Diploma in Counselling or above and be registered with COSCA, BACP, BAAT or equivalent. You will have excellent communication skills and enhanced knowledge of therapeutic interventions. You will be highly organised team player with skills and ability to work effectively with a range of multi-agency partners.

Please join us for an online session to find out more about FWA counselling services. This will be at 6.30pm on Monday 5th October. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

If you would like further information about