Join Our Team as a Customer Service Advisor!

We are seeking two Customer Service Advisors to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.

You will provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.

Key Responsibilities:

• Maintain the day-to-day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
• Assisting in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquiries, antisocial behavior, Repairs reporting and invoice administration and general day-to-day business enquiries, where possible offering a first-time resolution service to meet our key performance indicators.
• Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
• Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
• Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.

Requirements – What We’re Looking For:

• Experience of working in a fast-paced frontline customer Contact Centre.
• Experience of delivering excellent frontline customer service.
• An understanding of effective and best practice in customer service.
• You should be able to demonstrate high level of computer skills and excellent customer care skills
• A Basic Disclosure and Right to work checks are required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

The support we provide is always person-centred, trauma-informed and wellbeing focused. As an Intensive Support Worker, you’ll work in the community to provide a wide range of flexible intensive support to individuals to encourage independence to maintain and sustain a tenancy and adapt to community life.

Main Responsibilities:

This Intensive Support Worker role working in the Kilmarnock area combines settled housing with person-centred, strengths-based and flexible support. This role involves working 17.5 hours per week on a rota covering various shift patterns including select weekend work. This role operates across Kilmarnock, with an office based at our Kilmarnock Bank Street service. The Intensive Support Worker will:

1. Provide intervention and a range of supports for new referrals and existing Supported People in Blue Triangle’s supported accommodation services and move-on accommodation.
2. To provide trauma-informed, person-centred, and wellbeing-focused support for people supported by Blue Triangle.
3. To support, review, monitor and evaluate through our SHARP monitoring tool to achieve a positive person-centered outcome for the people we work with in line with Blue Triangle’s statutory and legislative requirements.
4. To support people transitioning from supported accommodation into the local community or referred from other sources, helping them on their personal pathway towards a settled tenancy, building their tenancy and life management skills.

To find out more about being an Intensive Support Worker, click the link below:

Intensive Support Worker – Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally hold an SVQ level 3 or above.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

About Ayrshire Cancer Support

We are here for anyone in Ayrshire affected by cancer, regardless of diagnosis, age, stage or level of need. We support people with their own diagnosis, the diagnosis of a loved one, or if they are bereaved by cancer. Our services are professional, individualised, holistic and comprehensive and include patient transport, counselling, complementary therapies, support for children and young people, wellbeing activities, and specialist information and support. As a self-funded local charity, we punch well above our weight and rely on the generosity of our supporters, partners, and community to continue delivering these vital services.

Trusts and Grants Fundraiser

This is an exciting opportunity to join Ayrshire Cancer Support in a role that will make a real difference to people and families affected by cancer across Ayrshire. As our Trusts and Grants Fundraiser, you will help secure the vital funding that allows us to provide compassionate, practical and emotional support when people need it most. Working as part of a caring and committed team, you will build meaningful relationships with funders and tell the story of our work in a way that reflects the people, experiences and local communities at the heart of everything we do.

Full details of the role can be found within our Recruitment Pack which can be downloaded below.

It does not matter whether your route into support work has been through housing, social care, homelessness, youth work, community services or lived experience-informed practice. If you care about young people having a safe, supportive place to call home, and you know how to lead with compassion, clarity and respect, this could be the next move for you.

Supported Accommodation South Ayrshire helps reduce repeat homelessness by providing high-quality housing support in Ayr for young people aged 16 to 25. As Senior Support Worker, you will support the Service Manager with the day-to-day leadership of the programme and help make sure young people receive safe, person-centred and strengths-based support.

Right There has spent 200 years standing alongside people in Scotland. Last year, we supported almost 4,000 people to stay in their homes and stay connected to the people they love. We provide tailored support for people living with the effects of homelessness, poverty, addiction or family breakdown, meeting people where they are with no judgement and walking alongside them at the right time.

What you’ll do

• Lead and support a team. You will build positive relationships with Support Workers, provide regular supervision and appraisals, support rota planning and help create a team culture where colleagues feel supported to do their best work.
• Keep young people at the centre. You will make sure support plans, risk assessments, reviews and Keeping You Safe Plans are meaningful, up to date and focused on each person’s strengths, safety and aspirations.
• Support a safe, high-quality service. You will help maintain a safe environment, support high standards of accommodation, audit files, follow incident processes and report required Care Inspectorate notifications.
• Work in a trauma-informed way. You will promote person-centred planning, unconditional positive regard, psychologically informed practice and harm reduction approaches.
• Build strong relationships locally. You will represent Right There with local authority colleagues, social work, housing services and community partners, supporting links that help young people move forward.
• Support improvement and participation. You will contribute to team meetings, reflective practice, service development, complaints resolution and opportunities for the people we support to shape the service.

What you’ll bring

You may already be supervising or leading a team in housing, social care or support services, or you may be ready to take the next step into a broader leadership role. We are interested in the experience you bring, the way you work with people and your commitment to learning.

• You hold SVQ Level 3 in Social Services and Health Care, or an equivalent SCQF qualification, or are willing to work towards this.
• You hold, or are willing to undertake, a relevant management or supervision qualification, such as PDA Health and Social Care Supervision.
• You have experience of supervising, leading or supporting colleagues, or can show clear leadership skills.
• You have experience of working with people whose needs are relevant to this service area.
• You understand person-centred support, professional boundaries, safeguarding, confidentiality and the importance of respectful relationships.
• You can organise your time, prioritise well, meet deadlines and support staff resources around people’s needs.
• You can communicate clearly and respectfully, including through written records, reports and day-to-day conversations.
• You are confident using Microsoft Office and can work with information to support service quality and improvement.

You do not need to have followed one fixed route into this role. Experience in third sector services, housing, social care, youth work, community support, crisis work, partnership working or team coordination could all be relevant. If this role excites you but you do not meet every point, we still encourage you to apply.

Our offer

• Full-time, permanent
• Salary up to £36,002 per annum
• Core place of work: 42 Chalmers Road, Ayr, KA7 2JQ.
• Working hours are Monday to Friday between 9.00am and 10.00pm in shifts defined by your line manager, depending on service needs. Flexibility is required to work evenings and weekends when needed.
• Annual leave of 234 hours, equivalent to 6 weeks, pro rata in the first year, rising to 312 hours, equivalent to 8 weeks, pro rata in the second year. This includes public holidays.
• People’s Pension, subject to eligibility.
• Access to flexible working around programme needs, wellbeing support, learning and development, funded qualifications where appropriate, Health Shield, Cycle to Work, Blue Light Card and other employee benefits.

About Us

We are a charity that recently celebrated 200 years of standing alongside people in Scotland. Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love.

About The Role

It does not matter whether your route into leadership has been through housing, social care, homelessness, youth support or community services, if you care about young people having a safe, supportive place to call home, and you know how to lead a team with compassion, clarity and purpose, this could be the next move for you.

Supported Accommodation South Ayrshire helps reduce repeat homelessness by providing high-quality housing support in Ayr. As Service Manager, you will lead the delivery of a safe, person-centred and strengths-based service for young people experiencing homelessness, including those moving from temporary accommodation into permanent or longer-term suitable housing.

You will report to the Locality Manager and lead a team that includes a Senior Support Worker and Support Workers. You will create the conditions for colleagues to do their best work, while ensuring the people we support are treated with unconditional positive regard and receive support that reflects their individual needs, strengths and aspirations.

Right There has spent 200 years standing alongside people in Scotland. Last year, we supported almost 4,000 people to stay in their homes and stay connected to the people they love. We provide tailored support for people living with the effects of homelessness, poverty, addiction or family breakdown, meeting people where they are with no judgement and walking alongside them at the right time.

What you’ll do

• Lead with care and confidence. You will support, coach and guide your team through regular supervision, appraisals, reflective practice and day-to-day leadership.
• Keep people at the centre. You will make sure support planning is person-centred, psychologically informed and focused on each person’s strengths, safety and aspirations.
• Deliver a high-quality service. You will oversee programme delivery, contractual requirements, quality assurance, performance information and local authority reporting.
• Build strong partnerships. You will work with local authority colleagues, social work, housing services, commissioners, community partners and other agencies to support positive outcomes.
• Manage resources well. You will help set and manage budgets, use data to inform decisions and make sure the service works within agreed financial parameters.
• Support growth and improvement. You will contribute to annual business planning, policy development, new initiatives and continuous learning across the service.
• Promote a safe and inclusive culture. You will help create an environment where colleagues and the people we support feel respected, heard and safe.

What you’ll bring

You may already be managing a housing, social care or support service, or you may be ready for a broader leadership role where your judgement, organisation and values-led practice can make a real difference. We are interested in the experience you bring, the way you work with people and your commitment to learning.

• You hold, or meet the minimum requirement to hold, SVQ 3 in Social Services and Health Care at SCQF Level 7 or HNC in Social Services, enabling registration as a manager with the Care Inspectorate.
• You hold, or are willing to work towards, the required leadership and management qualification at SCQF Level 9 or 10.
• You have experience of leading, coaching, supervising or developing people.
• You understand housing support, social care, homelessness or related community-based services.
• You can plan, prioritise and make thoughtful decisions, including when situations are complex or urgent.
• You communicate clearly and respectfully, in writing and in person.
• You can build positive working relationships with colleagues, partners, commissioners and the people we support.
• You are confident using information, reports and data to support decision-making and service improvement.
• You are able to travel within the agreed geographical area and respond flexibly when the service needs it.

You do not need to have followed one fixed route into this role. Experience in third sector, housing, social care, support services, youth work, community services, partnership working, service planning or people management could all be relevant. If this role excites you but you do not meet every point, we still encourage you to apply.

Our offer

• Full-time, permanent
• Salary up to £38,896 per annum.
• Core place of work: 42 Chalmers Road, Ayr, KA7 2JQ.
• 35 hours per week worked Monday to Friday, flexibly between 9.00am and 5.00pm depending on service needs, with a one-hour unpaid break.
• Annual leave of 210 hours, equivalent to 6 weeks, rising to 280 hours, equivalent to 8 weeks, after year one. This includes public holidays.
• People’s Pension, subject to eligibility.
• Flexible working around programme needs.
• Access to wellbeing support, learning and development, funded qualifications where appropriate, Cycle to Work, Health Shield, Blue Light Card and other employee benefits.

If this sounds like the kind of role where your leadership, values and commitment to safe, supportive homes could make a real difference, we would love to hear from you. Please tell us about your experience, what matters to you about this work and how you would help create a service where young people and colleagues feel respected, supported and able to thrive.

About Us

We are a charity that recently celebrated 200 years of standing alongside people in Scotland. Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love.

The Killie Community is an independent Scottish charity (SC045968) based at the Rugby Park Community Campus in Kilmarnock, working in partnership with Kilmarnock Football Club. We use the power of football as a force for good, engaging people that services often struggle to reach, staying alongside them.

Every year we support around 10,000 people across Ayrshire through programmes spanning health and wellbeing, youth diversion, employability, education, dementia support, anti-poverty work and community connection. In 2025, we were named Ayrshire's Charity of the Year, and in February 2026 we launched a five-year strategy that puts whole-family support at the centre of what we do next.

Key Responsibilities: Family Hub Co-ordinator

Outreach

• Be a consistent, approachable presence across the communities we serve.
• Reach families who are not currently connected to support, including those who have disengaged from other services.
• Build and maintain working relationships with third sector organisations, statutory partners and community groups across Ayrshire.
• Represent The Killie Community at meetings, community events and local networks.

Whole-family support

• Work alongside families to understand what they need, and agree what support looks like with them rather than for them.
• Co-ordinate clear pathways into programmes, both our own and in the community, into partner services, following up so that individuals or families do not fall between organisations.
• Recognise when a situation needs specialist input and act promptly in line with safeguarding policy and procedures.

Reporting

• Lead the collection, recording and evaluation of data for the programme, in line with our funding agreement and GDPR.
• Gather feedback and track outcomes from families in ways that are practical and respectful.
• Produce reports for charity leadership, our board and our funders, and use what they show to improve delivery.

Team player

• Work flexibly across all of our programmes, supporting delivery at busy periods.
• Support sessional staff and volunteers, contributing to the growth of The Killie Community.
• Take reasonable care for the health, safety and wellbeing of yourself, colleagues, participants and volunteers.
• Uphold the reputation, values and ethos of The Killie Community and Kilmarnock

Action Against Stalking is seeking a committed and passionate trustee to join our small but mighty team. We are looking for an experienced individual with accountancy and charity treasury skills who can support our CEO and fellow trustees by providing strong financial oversight, sound judgement, and strategic input.

This is an important governance role with a commitment of around five hours per month, including quarterly board meetings. The successful candidate will help strengthen the charity’s financial stewardship, contribute to effective governance, and support the long-term sustainability of our work.

About Action Against Stalking

Action Against Stalking is a specialist charity that provides person-centred support to victims of stalking while also working to raise awareness, influence change, and improve understanding of stalking across Scotland. Around 70% of our work is funded through the Scottish Government’s Victim-Centred Approach Fund (VCAF), with other major donors also playing an important role in sustaining and developing our services.

Our annual report showcases the impact of our small but mighty team and the breadth of our work across education, prevention, campaigning, and direct victim support. Together, these activities help us champion the rights of victims and strengthen responses to stalking in communities, services, and systems.

Annual Report 2024 - 2025 - Action Against Stalking

Skills and attributes

• Experience in accountancy, financial management, or charity treasury
• A compassionate and values-led approach
• Understanding of person-centred support for victims
• A collaborative and co-creative style of working
• Ability to contribute to governance, strategy, and sound decision-making

Why join us?

This is a rewarding opportunity to use your financial expertise to support a specialist charity making a real difference to the lives of stalking victims. As a trustee, you will help shape our future direction, strengthen our governance, and contribute to a cause that is both urgent and impactful across Scotland.

We warmly welcome applications from people of all backgrounds, particularly those who are currently underrepresented on charity boards across Scotland, including women, people of colour, people with disabilities, LGBTQ+ individuals, younger people, and those with relevant lived experience or who are new to governance.

As Treasurer Trustee, strong accountancy and financial management expertise is essential to help ensure effective stewardship of our resources, robust financial oversight, and the long-term sustainability of our work.

We value integrity, compassion, and a commitment to person-centred approaches, alongside diverse perspectives and different ways of thinking. We are committed to building an inclusive, values-led, and well-governed trustee team that reflects the communities we serve and strengthens our impact across Scotland.

Job Purpose:To manage and deliver the new car club and support the CEO in development and strategy of the project

Key Duties and Responsibilities

1. Manage and co-ordinate the delivery of the New EV car cub project

2. Monitor and evaluate the progress of the car club project

3. Managing and monitoring the budget for the project

4. Pursue opportunities and strategies to grow the car club

5. Work closely with the Chief Executive Officer to manage ongoing and pipeline projects

6. Assist with the identification and application for sources of additional match funding that could be secured for the project and work closely with community and delivery partners

7. Undertake community engagement events and communicate utilising social media to maximise the number and range of people involved

8. Work closely with delivery partners to ensure that project plans are being followed through and that timetables and financial income/outgoings are being kept on track.

9. Assist with activities that supports the Board and CEO

Carry out such other appropriate duties and responsibilities as are required by the CEO

Job Purpose: To manage and deliver the employability project and support the CEO in development and strategy of the project

Key Duties and Responsibilities

1. Manage and co-ordinate the delivery of the employability project

2. Monitor and evaluate the progress of the project according to the funding guidelines

3. Managing and monitoring the budget for the project

4. Pursue opportunities and strategies to grow the project

5. Support participants with all aspects of the project until completion

6. Support participants who have become disengaged with training, employability and skills

7. Work closely with the Chief Executive Officer to manage ongoing employability and pipeline projects

8. Assist with the identification and application for sources of additional match funding that could be secured for the project and work closely with community and delivery partners

9. Undertake community engagement events and communicate utilising social media to maximise the number and range of people involved

10. Work closely with delivery partners to ensure that project plans are being followed through and that timetables and financial income/outgoings are being kept on track.

11. Scope out, project manage and deliver additional project ideas such as wheels to work scheme

12. Assist with activities that supports the Board and CEO

13. Carry out such other appropriate duties and responsibilities as are required by the CEO

Break the Silence is a registered charity in Scotland and a company limited by guarantee. We make a profound and positive difference in the lives of those affected by childhood sexual trauma, their partners and family members. We support all genders, age 13+ across East and North Ayrshire. We are a centre of excellence, offering a professional counselling service, accredited by British Association for Counselling and Psychotherapy. We follow the BACP Ethical Framework for Counselling Professions.

About the role

We seek people to support the existing board and staff team in evolving the charity further. Having recently reviewed the skillset of the existing board, we especially welcome people with experience of Digital, IT systems and Finance.

Board meetings are held online quarterly lasting 2.5hs/meeting and some additional time is required outside meeting times to read board papers, where invited, to attend in-person events or training, or where there is voluntary participation in additional board sub group activities. Trustees need not be local and remote trustees are welcome given the online meeting format.

Trustee appointments are for a three year period, renewable thereafter in accordance with our Memorandum and Articles of Association.

We seek applicants who understand the community we serve and we value the diversity of opinion, thought and experience new board members can bring. Key responsibilities include; strategic oversight, financial governance, and safeguarding responsibilities. For more information on the duties of a charity trustee, please visit: OSCR | Charity trustee duties

About you

This role may appeal to those wishing to volunteer as a trustee for the first time, or to an experienced trustee seeking a new challenge. A full induction will be provided to include training in trauma and safeguarding.

It is important that potential candidates share our values of being compassionate and collaborative, effective and knowledgeable in supporting those affected by childhood sexual trauma and support the charity’s vision to influence and inform within the sector.

This post is unremunerated and PVG is required as this is considered a regulated role. In addition, we must comply with the Charities and Trustee Investment (Scotland) Act 2005 and Charities (Regulation and Administration) (Scotland) Act 2023. Within section 69 of the 2005 Act amended by the 2023 Act, there is specific criteria which disqualifies an individual from acting as a charity trustee. A full list of criteria is given here: OSCR | Annex 1: Criteria for disqualification. All candidates must meet eligibility requirements.

We are a registered disability confident employer and will be flexible throughout the recruitment process and welcome the opportunity to discuss alternative application methods/interview formats.