Crisis is the national charity for people experiencing homelessness. We have embarked on our10-year strategyfor ending homelessness. We know it is not inevitable. We know together we can end it.

We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Crisis Skylight Edinburgh Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking.

About you

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

No two days are quite the same for a Receptionist/Administrator at Rock Trust. You’ll be the friendly face of the organisation, welcoming visitors, answering calls and enquiries, while providing essential administrative support to colleagues across the charity. From managing meeting rooms and post to ordering supplies, updating records and helping with events and projects, you’ll play an important role in keeping the office running smoothly.

You’ll need to be organised, approachable and happy to turn your hand to whatever the day brings. There will be plenty of routine administration, but also unexpected requests, problems to solve and opportunities to support colleagues. Most importantly, you’ll be part of a team whose work behind the scenes helps Rock Trust focus on what really matters – supporting young people.

Dundee International Women's Centre is recruiting a Receptionist/Administrative Worker (35 hours per week) to provide a welcoming reception service and administrative support to learners, members, volunteers and visitors.

The role includes customer service, administration, data management, financial administration, facilities coordination and supporting DIWC’s programmes and activities.

Are you a welcoming and organised administrator passionate about social justice and ready to use your skills to create a safe, supportive space for people seeking safety in Glasgow?

Govan Community Project provides a holistic range of support for individuals and families in the asylum and refugee community.

We are looking for a reliable, compassionate, and efficient Operational Assistant who can be the welcoming first point of contact for visitors to our Govan office and provide administrative support across our team.

We are looking for someone who:

• Has prior experience in a reception or administrative role
• Can create a safe and welcoming environment for all office visitors
• Is confident in their ability to communicate with individuals experiencing language barriers with patience and empathy Is confident in handling telephone enquiries , signposting callers to relevant staff/external services
• Has excellent organisational and time management skills to manage generic inboxes and support colleagues with administrative tasks
• Possesses a basic understanding of the challenges faced by members of the asylum and refugee community.
• Feels confident to support volunteer receptionists with onboarding and rota schedules.

Why join us?

• An opportunity to use your administrative skills for meaningful social change.
• Be part of a supportive, values-led team.
• Work collaboratively with a diverse and inspiring community.
• Contribute to work that challenges injustice and builds community hope.

Working with us

• Office-based in Govan with good public transport links/free street parking.
• 35 days annual leave (pro rata, including 6 floating public holiday days).
• Contractual sick pay & Employee Assistance Programme.
• Regular team wellbeing activities.

Our commitment to inclusion

We are committed to building a diverse and inclusive organisation. We recognise the unique skills and experience that each individual brings. We would particularly welcome applications from people with lived experience of migration, the asylum system, or displacement.

As members of the Experts by Experience Employment Network, we encourage you to access support and guidance here: ebeemployment.org.uk/ebe