Top job! Head of Operations & Strategy
- Full time
- £45,000 – £50,000
- Hybrid: Pitlochry with travel across Scotland as required
- Closing 5th July 2026
Paddle Scotland is entering an exciting new phase of development and are looking to appoint a Head of Operations & Strategy to join our Senior Leadership Team.
The Opportunity
This is a pivotal role that will help shape how Paddle Scotland operates as a modern, high-performing organisation, ensuring we have the systems, structures and financial sustainability in place to deliver our ambitions.
Working closely with the CEO, Board and our small staff team, you will play a central role in strengthening our operational foundations while contributing to the strategic direction of the organisation. You will help ensure Paddle Scotland is well-managed, financially robust and equipped with the systems, processes and culture required to deliver our strategy.
This is a rare opportunity for a collaborative and strategically minded leader to drive organisational excellence behind the scenes, enabling our community and sport-facing teams to maximise their impact across Scotland.
About the Role
The role will focus on:
- Leading the delivery of organisational strategy and supporting Paddle Scotland's ongoing development and sustainability
- Providing strategic and operational leadership across finance, governance, compliance and organisational systems
- Strengthening organisational effectiveness through improved processes, systems and ways of working
- Leading financial planning, budgeting, reporting and oversight, working closely with our external financial services provider
- Supporting the CEO, Board and Committees through the provision of high-quality reporting, financial insight and operational information
- Developing and delivering a commercial approach to diversify and grow income streams
- Identifying and developing new partnerships and revenue opportunities aligned to Paddle Scotland's values and strategic priorities
- Supporting the continued success of Grandtully Station Park Campsite, maximising customer experience and financial return
- Providing strategic oversight of marketing and communications activity to enhance Paddle Scotland's visibility and profile
- Leading and developing a small team, fostering a collaborative, inclusive and high-performing culture
- Building strong relationships with Board members, partners, funders, suppliers and stakeholders across the sector
- Deputising for the CEO as required
Who We're Looking For
We're looking for a strategic, collaborative and hands-on leader who is as comfortable improving systems and strengthening governance as they are identifying opportunities for growth and supporting organisational change.
You will bring:
- Significant leadership experience within operations, finance, organisational leadership or a related field
- A track record of leading and developing high-performing teams
- Experience of developing systems, improving processes and embedding effective governance
- Confidence in financial management, including budgeting, forecasting, monitoring and reporting
- The ability to translate strategy into practical delivery
- Strong understanding of governance, compliance and risk management
- Experience of engaging and influencing senior stakeholders, including Boards, Committees and funding partners
- Excellent communication and relationship-building skills
- A collaborative and adaptable approach, with the ability to thrive in a changing environment
- A commitment to equality, diversity and inclusion
Experience within sport, membership organisations or the not-for-profit sector would be welcomed, as would experience of income generation, public funding environments and organisational change.
Why Join Us?
This is a unique opportunity to play a key leadership role in shaping the future of paddlesport in Scotland.
You will help build a sustainable, resilient and forward-thinking organisation, ensuring that Paddle Scotland has the capacity, systems and resources needed to support our members, clubs and partners for years to come.
If you are motivated by making a lasting impact, have the ability to influence across a wide remit and thrive in a role that blends strategy with operational delivery, we would love to hear from you.
Paddle Scotland is committed to safeguarding and promoting the welfare of children and adults at risk. We expect all staff to share this commitment.
Paddle Scotland is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.
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Top job! Estates Surveyor
- Part time
- £51,825 pro-rata
- Remote: Home based (across mainland UK) with regular travel to Shelter locations
- Closing 24th June 2026
This role is advertised as 24 hours per week, but if you are interested in full time, please apply and specify this on your supporting statement
Do you have a strong background in property management, including good landlord & tenant experience and an excellent understanding and knowledge of property law? Then join Shelter as an Estates Surveyor and you could soon be playing a vital role at the heart of our Property and Facilities team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Our Property and Facilities team is responsible for ensuring Shelter’s estate is fit for purpose and fully compliant for its staff, volunteers and clients. We provide a full range of professional services, including acquisitions, disposals, rent and lease negotiations, rating, estates management, building surveying, strategic planning, budgeting, compliance, health & safety and facilities management. We also support all office and shop relocations, refurbishments and planned maintenance projects, while our portfolio comprises one freehold head office property in London, 24 leasehold offices and around 90 leasehold shops across England and Scotland.
About the role
You will be responsible for all property related matters across Scotland and England for our diverse portfolio. That will involve making regular site visits, with occasional overnight stays. As well as ensuring all lease events are managed and actioned and properties are safe, maintained and fully compliant, we’ll also rely on you to assist with the development and implementation of robust policies, processes and systems to help manage the estate in an efficient and cost-effective manner. In short, it’s an incredibly varied role that will see you make a real difference in how Shelter’s commercial estate is managed.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Role Specifics
You’ll need a degree level qualification in a surveying/property related discipline and full RICS membership. You’ll also need a good understanding of the planning process and building regulations approval system. The confidence to lead and manage multiple projects effectively and ensure they’re delivered on time and on budget, from inception to completion, is important too. Self-motivated, capable of working both unsupervised and as part of a team, and with a positive ‘can do’ attitude, providing solutions, giving sound property advice and negotiating effectively with a variety of key stakeholders comes naturally to you. What’s more, you have good computer literacy skills and are comfortable working with spreadsheets and data.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Top job! Welfare Right Officer
- Part time
- £42,707 – £46,895 pro-rata
- Hybrid: Glasgow
- Closing 15th June 2026
West of Scotland Housing Association (WSHA) in partnership with Rutherglen & Cambuslang Housing Association are looking for a new part time Welfare Right Officer who shares our values and will use them to guide the way they work on a daily basis. You will assist in maximising benefit and income for tenants/owners of Rutherglen & Cambuslang HA using methods compatible with our values.
At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.
Our values—respect, inclusive, integrity, improvement and support—guide everything we do.
We’re also proud of our people:
- 84% of staff say WSHA is a great place to work
- 40 days annual leave, plus hybrid flexibility
- Investors in People Gold accreditation, reflecting our dedication to wellbeing
- Free access to a comprehensive Employee Support Service
- Healthcare plan for you and your family
- Cycle to work scheme and secure bike storage
- Free flu jags and annual health checks
About the Role
Reporting to our Income Max Team Leader, you will play a key role in ensuring tenants receive an excellent service maximising benefit and income for tenants/owners of Rutherglen & Cambuslang HA using methods compatible with our values of Respect, Inclusive, Integrity, Improvement & Support
You will play a key role in:
- Providing benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking accuracy of claims
- Carrying out benefit checks / provide entitlement advice through home visits, appointments and telephone enquiries and using a range of methods (social media, text, emails and phone calls out with office normal hours) to establish and maintain contact with tenants
- Effectively liaising with external agencies, e.g., Social Work Department, Housing Benefit Offices, DWP etc.
- Supporting the Housing Officers in identifying gaps in benefit income
- Provide basic debt and budgeting advice to tenants/owners
- Ability to meet demanding deadlines and manage a varied workload
About You
- Excellent interpersonal skills and Customer Centered approach, including diplomacy, negotiation, tact and able to build rapport to form effective working relationships with tenants, internal and external customers
- Excellent written and numeracy skills, able to make clear concise notes and calculate income management figures
- Strong communication skills across phone, email and digital channels
- Experience using Microsoft Teams, SharePoint, Outlook and Excel
- Ability to manage multiple tasks in a fast‑paced environment
- Experience working as part of a team
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
Top job! Solicitor
- Full time
- £45,426 – £54,166
- On site: Edinburgh with travel across Scotland and occasionally internationally
- Closing 12th July 2026
About the role
Incorporation of the UNCRC into Scots law places the Commissioner at the leading edge of child rights strategic litigation. This is an incredibly exciting opportunity to use your legal skills to work on cases that will shape the development of Scots law and drive real systemic improvements in children’s lives.
This pivotal role helps promote and safeguard children’s rights in accordance with the duties of the office as set out in the Children and Young People (Scotland) Act 2003. Reporting to the Head of Legal, our Solicitors are responsible for the lawful and effective discharge of the Commissioner’s powers and duties.
As a key member of staff, your principal role will be to exercise the Commissioner’s new strategic litigation power brought in by the UNCRC (Incorporation) (Scotland) Act 2024.
We have already begun using those powers to deliver real impact on issues such as restrain in mental health settings, best interests in eviction actions, access to justice in the tribunal system, and children’s rights in criminal law proceedings.
The Commissioner is uniquely placed to play a leading role, taking the cases no one else can. You will join us as we seek to take the next step, using our litigation powers creatively and strategically to address children’s rights issues across a range of areas of law,
Working as part of the Legal Team, you will be responsible for ensuring the office achieves maximum strategic impact by undertaking swift and robust, human rights analysis of cases and issues, providing advice, drafting submissions, instructing agents and counsel, and directly legally representing the Commissioner where appropriate. Where required by the Commissioner or Head of Legal, you will also provide advice on, and exercise the Commissioner’s other statutory functions, including the investigation powers.
Alongside developing and maintaining relationships with key stakeholders, you will be expected to work directly with children and young people to gain their views and understanding on various complex rights issues, this includes working with our Young Advisers Group.
We’re looking for someone with significant experience of successfully undertaking litigation in a fast-paced environment, and who evidences a commitment to rights-based practice, collaborative working and the highest professional and ethical standards.
Proposals for secondments (a minimum of two years) are very welcome and will be considered on their merits.
Overview of the Children and Young People’s Commissioner Scotland
In 2003 the Scottish Parliament wanted to “make a real difference by creating an independent, high profile and influential post” of Children and Young People’s Commissioner with a responsibility to promote and safeguard the rights of everyone under 18 in Scotland or up to 21 if the young person is in care or has care experience.
Children and young people don’t have the same economic or political power as adults.
Adult systems aren’t designed around children’s needs and when things go wrong it’s much harder for them to get justice. They need a champion who is an independent person able to challenge those in power.
The role of Commissioner must do that, whilst bringing together different parts of the political and institutional systems and society in the best interests of the child. As well as being a champion for rights, a key part of the job is to work with people who make decisions that affect children and young people’s lives so that they deliver on their promises – for example within education, healthcare, housing and justice.
Decision makers must understand their rights obligations and include and listen effectively to children and young people in order to do their jobs properly.
Overview of the Children and Young People’s Commissioner Scotland
In 2003 the Scottish Parliament wanted to “make a real difference by creating an independent, high profile and influential post” of Children and Young People’s Commissioner with a responsibility to promote and safeguard the rights of everyone under 18 in Scotland or up to 21 if the young person is in care or has care experience.
Children and young people don’t have the same economic or political power as adults.
Adult systems aren’t designed around children’s needs and when things go wrong it’s much harder for them to get justice. They need a champion who is an independent person able to challenge those in power.
The role of Commissioner must do that, whilst bringing together different parts of the political and institutional systems and society in the best interests of the child. As well as being a champion for rights, a key part of the job is to work with people who make decisions that affect children and young people’s lives so that they deliver on their promises – for example within education, healthcare, housing and justice.
Decision makers must understand their rights obligations and include and listen effectively to children and young people in order to do their jobs properly.
Who we are
The Commissioner for Children and Young People Scotland is an independent statutory public body. The office has a current budget of £1.76 million and a multidisciplinary team of 18 staff based in an office in Edinburgh but working across Scotland. We promote and safeguard the human rights of everyone in Scotland up to 18 or up to 21 years old if the young person has care experience. Scotland’s children and young people have told us that they need fierce champions for their human rights: people who share our values of bravery, independence, leadership, participation, and respect.
You’d be joining the Commissioner and their hard-working, multidisciplinary and committed team, striving to influence and drive progressive law, policy and practice with children’s human rights. We do this by:
- Raising awareness and understanding of children’s human rights.
- Reviewing law, policy and practice relating to children’s human rights
- Promoting best practice by service providers
- Promoting, commissioning, undertaking and publishing research to promote better implementation of children’s human rights
In doing this, the Commissioner must have regard to the United Nations Convention on the Rights of the Child (UNCRC) and act in a way that encourages equal opportunities.
We must also encourage the involvement of children and young people in the work of the office and consult relevant organisations working with, and for children and young people, placing a particular emphasis on those who are less likely to be included or listened to, and those whose rights are most at risk.
Why join us?
You’ll be valued as an essential part of a busy team, working every day to make an impact in children and young people’s lives in Scotland.
You’ll also get the chance to work directly with children and young people.
We are a vibrant, multidisciplinary team who pride ourselves on living our values of bravery, respect, participation, independence and leadership. Our work sits at the forefront of children’s rights in Scotland.
Our fantastic, purpose designed office allows us to work flexibly and welcome children from across Scotland. We believe that The Children and Young People’s Commissioner Scotland is an amazing place to work.
Not only do we believe we have a friendly and ambitious team which sets us apart and ensures that the work we do is of value to Scotland, we also provide all our employees with a very generous benefits package, rewarding them for the work they do, and ensuring that work-life balance and wellbeing is top priority.
Our employee benefits package includes:
• Competitive Salary
• Access to the Civil Service Alpha Pension Scheme with generous employer pension contribution of 28.97%
• 30 days annual leave plus 11.5 observed public holidays
• Flexible working policies
• Enhanced wellbeing initiatives including our Healthy Living Allowance and access to our Employee Assistance Programme offering shopping discounts, advice and counselling services.
The key strategic issues impacting on this post will be:
- Relevant domestic law including the Commissioner for Children and Young people (Scotland) Act 2003, the Children and Young People (Scotland) Act 2014 and the UNCRC (Incorporation) (Scotland) Act 2024
- International human rights instruments
- Developments in domestic and international human rights case law
- The Office’s Strategic Plan 2024-28
The Head of Corporate Services is a senior strategic leadership role responsible for the effective management and development of the organisation’s corporate functions, with a primary professional lead for finance, accounting and financial governance.
The postholder will ensure strong financial stewardship, robust governance, and high‑quality corporate support that enables safe, effective and sustainable delivery of care and support services. The role plays a critical part in organisational resilience, assurance to the Board, and delivery of the Workforce Excellence and financial sustainability strategies.
Care Support Scotland
We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult Homelessness and Older People services. Guided by our values of Respect and Compassion, we empower both the people we support and our colleagues to Thrive every day
Why Work With Us?
At Care Support Scotland caring isn’t just a job — it’s who we are. Join our dedicated team and help transform lives while growing your own career.
- Pension contributions matched up to 6%
- Financial Flexibility – Access your wages as you earn them with our Earned Wage Access benefit.
- Employee Assistance Programme through HSF
- Contribution to HSF Health Plan – supporting your everyday health needs
- Generous annual leave – 33 days including public holidays, increasing with service
- Supportive absence policies to help when you need time off
- Death in Benefit Cover – 2x annual salary
- Support with funded qualifications
- Career development and progression opportunities
Do you enjoy creating order, improving systems and helping purpose-driven organisations thrive?
WEAll Scotland is looking for an organised, proactive and detail-oriented Administrative Officer to help keep our organisation running smoothly. This is an exciting opportunity to play a key role in supporting Scotland's growing movement for a Wellbeing Economy – an economy designed to deliver social justice, environmental sustainability and collective wellbeing.
As our Admin Officer, you will provide essential operational support across the organisation. From managing our shared inboxes and maintaining organisational systems, to supporting events, meetings and recruitment processes, you will help ensure that our small, collaborative team can work effectively and make the greatest possible impact.
We're looking for someone who is highly organised, comfortable managing multiple priorities, and confident using digital systems such as Google Workspace. You don't need to have worked in the third sector before, but you should share our commitment to creating a fairer, more sustainable economy that works for people and planet.
About WEAll Scotland
WEAll Scotland is Scotland's network for organisations and individuals working to transform our economy. We bring together partners from across civil society, academia, business, trade unions and communities to help build a Wellbeing Economy where everyone can thrive within environmental limits.
Since our founding in 2018, we have become one of Scotland's leading voices for economic system change, supporting policy development, public engagement and collaborative action across a growing membership network.
What you'll be doing
- Managing WEAll Scotland's external mailbox and responding to enquiries.
- Maintaining and improving organisational systems, including Google Workspace and file management systems.
- Supporting the administration of meetings, events and governance processes.
- Coordinating software subscriptions and office administration.
- Supporting recruitment processes and application management.
- Working closely with colleagues to support member engagement activities and events.
- Providing general administrative support across the organisation.
We're looking for someone with:
- Excellent organisational and time management skills.
- Experience in an administrative or coordination role.
- Strong digital skills, including experience using platforms such as Google Workspace.
- Excellent communication and interpersonal skills.
- The ability to work independently and collaboratively within a small team.
- Experience building positive relationships with a range of stakeholders.
- A commitment to diversity, inclusion and anti-oppressive practice.
- Enthusiasm for WEAll Scotland's mission and values.
What we offer
- A flexible, home-based role with occasional travel across Scotland.
- A reduced-hours working week, with 30 hours considered full-time.
- Generous annual leave and pension provision.
- The opportunity to contribute to meaningful social and economic change in Scotland.
- A supportive, collaborative and values-led working environment.
Administrator
- Full time
- £26,945 – £30,949
- On site: Big Noise Govanhill, Glasgow
- Closing 22nd June 2026
Sistema Scotland’s vision is to improve lives and strengthen communities. Working with children, young people and their families, we focus on early intervention and stimulating generational social change. By playing music together in ensembles and orchestras, we aim to grow confidence, respect, teamwork and aspiration in the children, young people and communities we work with.
We deliver our work through six Big Noise programmes in Govanhill in Glasgow, Raploch & Fallin in Stirling, Torry in Aberdeen, Douglas in Dundee and Wester Hailes in Edinburgh.
This is an exciting opportunity for a full-time Administrator to join the team in Big Noise Govanhill, Glasgow.
Working alongside an Operations Administrator, you will support the Senior Team and Operations Manager at Big Noise Govanhill by providing excellent administrative support, procedures and processes to ensure the continued success and growth of the programme. You will also have face to face engagement with adults and children at after-school club, ensuring a smooth-running signing in and out procedure.
You will be an experienced administrator, with excellent organisational skills and the ability to manage a high-pressure workload. You will lead on general communications with parents, so you must also be an effective communicator with both adults and children.
This is a permanent full-time post working 5 days (35 hours) per week, Monday to Friday, 9am to 5pm (with one-hour unpaid lunch break).
We believe our people should represent the communities we work with. That’s why we are committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
We also welcome applications from all nationalities; however, we are unable to offer visa sponsorship for these roles, so before you apply for this post, please ensure that you have the right to work in the UK. For more details on eligibility to work in the UK, please visit gov.uk/check-uk-visa.
For further details please visit our website makeabignoise.org.uk/work-with-us where you can view the full job/person specification and complete our online application form (no CVs please). For any additional information please e-mail recruitment@sistemascotland.org.uk or telephone 01786 236914.
Finance officer
- Part time
- £35,410 – £38,281 pro-rata
- Hybrid: Edinburgh (Haymarket)
- Closing 23rd June 2026
The Commission protects and promotes the human rights of people with mental illness, learning disabilities, dementia, and related conditions.
Our mission is to be a leading and independent voice in promoting a society where people with mental illness, learning disabilities, dementia and related conditions are treated fairly, have their rights respected, and have appropriate support to live the life of their choice.
People who work at the Commission play a vital role in promoting rights and welfare of some of Scotland’s most vulnerable people. It’s challenging and rewarding work that relies on excellent communication skills and the ability to work well as part of a team.
An opportunity has arisen for an enthusiastic and motivated individual to join our small Finance team. This role is part of a small Finance team that responds flexibly and efficiently to the growing demands of the Commission.
The post-holder will work closely with the existing Finance Officer and report to the be responsible for the Finance Manager. The role covers a full and varied range of Finance tasks, including management accounting, accounts payable, payroll, pensions, financial policies and procedures, procurement and external/internal audit activities.
We are looking for someone who brings:
- A formal Association of Accounting Technicians (AAT) Qualification or equivalent
- Substantial practical experience in a Finance role with significant experience of management accounting, accounts payable and payroll.
- Excellent written and oral communication skills.
- Flexibility to support with a broad range of finance duties.
Outreach Navigator
- Full time
- £30,000
- On site: Esk Medical Centre, Ladywell Way, Musselburgh, East Lothian
- Closing 16th June 2026
At Substances Support Scotland (SSS), we believe that change starts with one conversation.
We provide compassionate, trauma-informed support to individuals, families and communities affected by alcohol and substance use. Every day, our teams work alongside people facing some of life's most difficult challenges, helping them build stability, improve wellbeing and create positive change.
As we continue to expand our services across Scotland, we are looking for passionate, motivated and people-focused individuals to join our team.
This is more than a job. It is an opportunity to make a genuine difference in people's lives.
About the Role
As an Outreach Navigator, you will play a vital role in helping individuals access support, overcome barriers and move towards improved health and wellbeing.
You will work directly within communities, engaging with individuals affected by alcohol and substance use, mental health challenges, social isolation, homelessness and other complex life circumstances.
This is a varied and rewarding role that combines practical support, advocacy, relationship building and community engagement. No two days are the same.
The successful candidate will be confident engaging with people from all backgrounds, building trusting relationships and supporting individuals to identify and achieve their goals.
As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery
Willowacre Trust are looking for new Advice Officer – Energy who share our values and will use them to guide the way they work on a daily basis.
At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.
Our values - respect, inclusive, integrity, improvement and support - guide everything we do.
We’re also proud of our people:
- 84% of staff say WSHA is a great place to work
- 40 days annual leave, plus hybrid flexibility
- Investors in People Gold accreditation, reflecting our dedication to wellbeing
- Free access to a comprehensive Employee Support Service
- Healthcare plan for you and your family
- Cycle to work scheme and secure bike storage
- Free flu jags and annual health checks
About the Role
The Advice Officer – Energy will offer support to people in need of energy advice who are residing in the communities served by WSHA. The Advice Worker – Energy plays an integral role in our offer of support and will be expected to embrace a holistic approach to supporting customers. This support aims to positively impact the capacity of individuals and households by assisting them to sustain their home through the provision of practical, accessible and person-centred energy advice services.
This approach focuses on prevention and early intervention by helping customers to reduce fuel poverty, understand and manage household energy use, access appropriate tariffs and payment options, improve confidence in dealing with suppliers, and connect to wider support including income maximisation, debt advice and hardship funding where appropriate
You will play a key role in:
- Providing energy advice services to people individually and in group settings through home visits, accessible community settings, digital platforms, information events, office appointments and telephone enquiries
- Supporting customers to understand energy bills, compare tariffs, consider switching suppliers where appropriate, and make informed choices about safe and affordable energy options.
- Support vulnerable households to better understand and manage household energy systems and appliances, including heating controls, thermostats, boiler programming, meter issues and condensation, helping them to maintain a safe, warm and energy-efficient home
- Maximising customer income and household resilience by identifying and applying for grant funding to provide energy vouchers, funds towards energy bills and funds to help clear energy debt.
About You
- Excellent communication skills with the ability to explain complex information clearly, accurately and sensitively
- Good IT skills including Microsoft 365, Word, Excel, Teams and case recording or database systems such as Advice Pro
- Experience of delivering energy advice, information, guidance and support directly to customers individually and in group settings
- Experience of working with individuals to develop outcomes-based support plans which promote household resilience, reduce fuel poverty and support wellbeing
- Knowledge and understanding of energy bills, metering, tariffs, supplier switching and available grants, rebates and wider assistance schemes
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.