Top job! Head of Support Line
- Full time
- £51,257 – £57,613
- Hybrid: Edinburgh
- Closing 9th January 2026
Do you want to create a safer, brighter future for all children in Scotland?
Children First is Scotland’s national children’s charity. We are seeking to appoint the Head of Support line. Guided by our values - with love, with purpose and with strength - we work to keep children safe, families strong and communities connected. Our support line is a lifeline for families, offering emotional, practical and financial support when it’s needed most. The role will be based in Edinburgh with hybrid and flexible working options available.
The role
We’re looking for an inspiring, experienced leader to head this vital service for Scotland’s families. In this role, you’ll oversee the day-to-day running of our high quality multi-channel support line, ensuring families receive timely, effective support through calls, webchat and email. You’ll lead a multi-skilled, experienced passionate team as they modernise this trusted national service. You will, champion children’s rights, innovation and make sure our services evolve to meet the changing needs of children and families.
This is more than an operational role - it’s delivering on our strategic priorities, collaborating with all stakeholders and about amplifying families’ voices, influencing policy and shaping services that make a real difference to children and families. You’ll also work closely with colleagues in business development and fundraising, helping to inspire supporters, strengthen partnerships and demonstrate the impact of our work to funders and donors.
If you have experience managing a helpline or multi-channel services, strong leadership skills and a deep commitment to improving outcomes for children and families, we’d love to hear from you.
What we are looking for
You will be an inspiring leader and will possess a degree or equivalent experience in social care, business management, or related field. In addition to professional training in leadership, safeguarding and service delivery (desirable).
What you can expect from us
As well as a rewarding career and development opportunities, 35 hour week, we offer 40 days annual leave per year pro rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working opportunities and wellbeing support.
With a supportive and inclusive working environment, the salary for this role is £51,257.00 - £57,613.00 per annum.
Our values
Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children first. With purpose, we transform children’s lives together. With strength, we do whatever it takes to protect Scotland’s children.
Careers that care!
Do you have a passion for connecting with people to achieve their goals in life, and enjoy the sense of achievement in empowering vulnerable people?
If so, we have a fabulous Service Manager opportunity for you to join our awesome team, leading our Dumfries & Galloway Learning Disability service. Because People Matter at Turning Point Scotland, why not join us to reach your full potential.
Embark on an emotionally rewarding journey and apply today!
About the role
As the Registered Manager, you will be an experienced leader leading a team working with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.
As the Registered Manager you will:
- Maintain the continuing relevance of services to individuals’ needs and purchaser requirements by ongoing planning, monitoring and evaluation.
- Oversee the financial aspects of the service, managing significant budgets, ensuring efficient use of resources and making financial decisions.
- Where a need or an opportunity is identified, lead on the development of new services, support business growth and maintain reputational excellence.
- Comply with governance, law and legislation including local authority compliance, Care Inspectorate (at level 5 and above), SSSC and safeguarding procedures.
- Support the senior management team in the streamlining, promotion and monitoring of quality assurance systems which meets the needs of individual services as well as the overall service delivery in the region.
- Develop, monitor and implement supervision and appraisal systems for staff.
About You
You will have passion and drive to take forward a well-established Service and Team. Be passionate; and committed to the overall aims and objectives of the service and have the belief that people can live fulfilling lives with the right support in place.
You should also have:
- Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
- The ability to negotiate with a wide range of internal and external partners and build positive relationships including local authorities and housing associations.
- Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in sometimes pressurised environment.
- Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes as well as a relevant management qualification.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
About Aberlour Children’s Charity
Aberlour is one of the largest Scottish children’s charities, celebrating 150 years helping to improve the lives of Scotland’s disadvantaged children and young people. At Aberlour we know that not all children are born with an equal chance so we work to support children, young people and families overcome poverty, disadvantage and discrimination.
Our staff teams are critical in delivering this support and therefore need exceptional training. Many of our services are registered with the Care Inspectorate and staff have to be registered with the Scottish Social Services Council. This registration includes a requirement to meet a minimum level of qualification.
What we are looking for....
We are looking for a qualified assessor to support SVQ assessment across the organisation.
We are approved by the SQA to deliver SVQs in Social Services (Children & Young People). To enable assessment in this award you should have a relevant professional qualification at SCQF level 7 or above along with your assessor award.
Your experience should include working in a relevant care setting, assessment of at least 4 candidates through to completion of their SVQ’s. You must be able to demonstrate that you have experience of planning, preparation, delivery and evaluation of learning activities in a social care setting.
The post is 37.5hrs per week and will require travel across Scotland. Your work base can be flexible, we are able to support a mix of office and home working as required.
What we offer...
As well as a supportive team, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity here.
At Aberlour we strive to make sure every child and young person has the love, support, and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here.
SVQ Assessor & Internal Verifier
- Full time
- £33,941
- Hybrid: Across Scotland, flexible work base
- Closing 15th January 2026
About Aberlour Children’s Charity
Aberlour is one of the largest Scottish children’s charities, celebrating 150 years helping to improve the lives of Scotland’s disadvantaged children and young people. At Aberlour we know that not all children are born with an equal chance so we work to support children, young people and families overcome poverty, disadvantage and discrimination.
Our staff teams are critical in delivering this support and therefore need exceptional training. Many of our services are registered with the Care Inspectorate and staff have to be registered with the Scottish Social Services Council. This registration includes a requirement to meet a minimum level of qualification.
What we are looking for....
We are looking for a qualified assessor and internal verifier to support SVQ assessment across the organisation.
We are approved by the SQA to deliver SVQs in Social Services (Children & Young People). To enable assessment in this award you should have a relevant professional qualification at SCQF level 7 or above along with your assessor and verifier awards.
Your experience should include working in a relevant care setting, assessment of at least 4 candidates through to completion of their SVQ’s and evidence of internal verification. You must be able to demonstrate that you have experience of planning, preparation, delivery and evaluation of learning activities in a social care setting.
The post is 37.5hrs per week and will require travel across Scotland. Your work base can be flexible, we are able to support a mix of office and home working as required.
What we offer...
As well as a supportive team, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity here.
At Aberlour we strive to make sure every child and young person has the love, support, and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here.
If you have any queries please e-mail: jobs@aberlour.org.uk. Applications are welcome from diverse ethnic minority and cultural communities, and under-represented faith and religious groups.
We also follow Data Protection Guidelines - Here is our privacy policy.
Employment Coordinator - Highland & Islands
- Full time
- £27,990
- On site: Highlands (based in Inverness with regular travel across Inner Moray Firth)
- Closing 12th January 2026
Do you have a passion for helping people?
Do you have excellent communication and customer service skills?
Do you want to work for one of the best employability providers in Scotland?
Would you like to help someone with barriers to work find their dream job?
Then come and work for Enable Works.
Your role, as an Employment Coordinator is to provide support to people who have barriers to work to make progress towards and achieve well paid, sustainable employment.
You will be working as part of a team of Employment Coordinators, delivering Supported Employment services across the Highlands, as part of our new All in Highlands partnership.
Enable Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid.
Enable Works supports over 7000 people every year across 30 Local Authorities to learn skills for work.
We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.
We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team.
We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.
We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.
Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.
About You
We really need you to have these
- The drive, energy and commitment to support people to obtain high quality, well paid jobs
- Ability to manage your own workload and prioritise as needed
- Confident communicator
- Strong attention to detail
- Professional presentation and personality
- Some knowledge of the local community
- Ability to work with people at any age who have challenging barriers to employment
- IT literacy
- Comfortable working towards targets
- A natural, professional relationship builder
- A full driving licence and access to a vehicle (as this role involves regular travel)
Why?
Our vision is that every person in Scotland is able to access the support they need to find a high quality job that pays them well and your drive and commitment to this job will help them get there. You will recognise each clients individual skills and aspirations and work with them to find a job that they love.
Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you need to manage your work load well and be accountable for your time. Attention to detail is important as it means you can work accurately and follow instructions.
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Cycle to Work Scheme
- Season Ticket Loans
- Blue Light Card
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed.
Lead Trainer - Safeguarding
- Part time
- £33,941 pro-rata
- Hybrid: Across Scotland, flexible base location
- Closing 15th January 2026
About Aberlour Children’s Charity
Aberlour is one of the largest Scottish children’s charities, celebrating 150 years helping to improve the lives of Scotland’s disadvantaged children and young people. At Aberlour we know that not all children are born with an equal chance so we work to support children, young people and families overcome poverty, disadvantage and discrimination.
Our staff teams are critical in delivering this support and therefore need exceptional training.
What we are looking for....
Through your work in a relevant care setting you will have extensive experience of dealing with child and adult safeguarding concerns. You will also have supported others to respond to safeguarding issues.
You will use this knowledge to review, update and deliver safeguarding training to staff across the organisation either face-to-face or virtually as required.
You may already have delivered training within teams or may be keen to explore training as a new opportunity.
This is a 30-hour post and can be worked over 4 or 5 days. Aberlour has services across Scotland so travel will be required. You will be able to work from a local office or from home and will be expected to travel as required to deliver training sessions.
What we offer...
As well as a supportive team, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity here.
At Aberlour we strive to make sure every child and young person has the love, support, and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here.
If you have any queries please e-mail: jobs@aberlour.org.uk. Applications are welcome from diverse ethnic minority and cultural communities, and under-represented faith and religious groups.
We also follow Data Protection Guidelines - Here is our privacy policy.
Welfare Rights Advice Worker – Employability services
- Full time or Part time
- £28,795 – £30,523
- Hybrid: Edinburgh
- Closing 19th January 2026
Make a difference to the lives of people (including those with disabilities and support needs) as they look for or progress within work.
The Action Group seeks a highly organised, approachable and skilled person to join its accredited Advice Services. In this role you will maximise people’s income as they consider working or progressing in work. Through providing expert benefits advice, support and representation, you will ensure people have all of the money they are entitled to and can make informed choices about work.
You will provide this service for people receiving supported employability advice through our partner organisations (All in Edinburgh and Advance).
You need to be warm and approachable, have excellent verbal and written skills, organisation skills and an eye for detail. In return you will join a supportive and highly professional team of advisors and undertake rewarding work.
A good understanding of welfare benefits, or experience of working with people with support needs, is highly desirable.
Applicants will be digitally competent. They will show a good understanding of equality and diversity issues and a commitment to support people from marginalised groups.
Location: Main base location can be either the employee’s home or at an Edinburgh Office Base. The project will involve travel across various locations within Edinburgh. If home-based, you will be required to attend meetings in person.
Advice Place Deputy Manager
- Part time
- £32,375 – £35,916 pro-rata
- On site: Edinburgh
- Closing 19th January 2026
The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, advocacy and support.
The role of Deputy Manager is to ensure effective service delivery on a day-to-day basis and to act as a clear point of responsibility and decision making for the team and to represent the service in external and cross departmental working in clear areas of responsibility and as delegated by the Advice Place Manager.
You will line manage our Frontline Advice team and our Academic Caseworker. You will support the team to deliver a consistent and high standard of service to students. You will support the frontline team to deliver initial service responses in line with our service delivery plan.
Alongside this you will have a caseload of specialist cases, providing support and advice to individual students on a range of issues. This will involve advocacy and representation for students at University meetings and in navigating university policies and processes. You will offer practical support to students in very challenging emotional circumstances, always operating in the best interests of the student.
You will manage the delivery of our volunteer programme, recruiting, training and supporting a team of advice volunteers to provide customer service, information and frontline advice to students.
You will coordinate our outreach activities, arranging for staff or volunteers to attend events, run information stalls and promote the work of the service
The role is predominantly in-person/on site at our main Potterrow office on central campus and occasionally at our King’s Buildings campus office. Some home working can be accommodated when service demand allows.
Imagine not being able to say a dignified final farewell to a loved one because the cost of a funeral is beyond you or your family’s financial means – this is funeral poverty. Funeral Link (SC048691) was founded in 2018 and is committed to making funerals affordable in Tayside. Funeral Link staff believe in the intrinsic worth of each individual and seek to act in the interests of wholeness for those who have lost a loved one. In April 2026, Funeral Link will move into a new public facility. We are looking for a creative individual to help us develop a welcoming space, who will also engage members of the public and manage the organisation’s wider external communications.