Background

In 1999 Badenoch and Strathspey Community Transport Company was created by and for the people of this area to provide accessible transport. In 2022, recognising that, through our transport provision, we were providing a wider range of services, we rebranded and changed our name. More recently, we have refreshed our purpose, vision and mission.

Our purpose is to strengthen our community by providing accessible transport and wellbeing opportunities. Our work is regularly recognised at a national level, most recently in June 2025 at the Scottish Transport Awards. The organisation is growing and developing at pace, with further opportunities in the years ahead, so it is an exciting time to get involved and help shape our development. There will be several staff retirements during 2026 so a key part of this role will involve managing a successful handover with the outgoing member of staff.

BSCC is supported by eight part time staff and circa 80 volunteers, who all care passionately about our community.

Main Purpose of the Job:

The Finance Manager has two main roles: -

• Responsible for managing and ensuring the smooth running of financial processes, procedures, and bookkeeping for BSCC.
• Support the wider day to day running of the organisation.

Join GCIL and Make a Difference!

At the GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.

As a disabled-people-led organisation, we centre lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities. Communication and connection sit at the heart of everything we do.

Why Work With Us?

• Meaningful Impact: Your work will make a tangible difference, helping disabled people of all ages to lead independent, fulfilling lives.
• People-Focused: You’ll spend a significant amount of your time communicating — one-to-one, in groups, in the community, and online. If you love engaging with people, this is the role for you.
• Varied Outreach: From delivering training sessions to hosting workshops, events, and drop-ins, you'll be out in the community building understanding and trust.
• Autonomy and Responsibility: Manage your own caseload and represent GCIL confidently through regular verbal and digital communication.
• Professional Growth: We’ll support your development, including your communication, training delivery, and community engagement skills.

As our Administrator, you will:

• Provide administrative support to the Lanarkshire Team in a busy office environment.
• Manage your own workload effectively and work confidently on your own initiative.
• Handle a range of administrative tasks with accuracy and strong attention to detail.
• Use a variety of computer systems and software applications efficiently.
• Communicate clearly and professionally with colleagues, service users and external partners.
• Prioritise competing tasks and manage time effectively to meet deadlines.
• Maintain accurate records and assist with data entry and database updates.
• Support the coordination of appointments, meetings and other team activities.
• Ensure compliance with organisational policies, procedures and confidentiality standards.
• Contribute to creating an inclusive, supportive and accessible working environment.
• Undergo and maintain PVG scheme membership as required for the role.

In order to be successful in this role, you must have:

• Minimum two years’ administrative experience in a busy office environment.
• Strong communication skills written and verbal.
• Excellent organisation, time management and ability to prioritise competing tasks.
• Confident using a range of computer systems and software applications.
• High attention to detail and accuracy in all administrative tasks.
• Ability to work independently and use your own initiative.
• Ability to handle confidential information professionally and responsibly.
• Willingness to undergo and maintain PVG scheme membership.

It would be great if you had:

• Experience working in a third-sector, health, social care or community-focused organisation.
• Knowledge or lived experience relating to disability, accessibility or support systems.
• Familiarity with case management, databases or CRM systems.
• Experience supporting teams with appointment coordination, scheduling or service-user communications.
• Understanding of inclusive practice and commitment to equality, diversity and accessibility.
• Ability to adapt to new systems, processes and organisational changes.

We Actively Welcome Disabled Applicants

As a disabled-people-led organisation, we are especially keen to hear from disabled people, including those with lived experience of navigating support systems or barriers in society.

We are committed to creating a workplace where everyone can thrive. If you have lived experience of disability, we strongly encourage you to apply.

If you need adjustments during the application or interview process, just let us know — we're happy to support you.

We guarantee interviews for all disabled applicants who meet the essential criteria outlined in the job description.

Ready to Join Us?

If you're passionate about inclusion, empowerment, social justice, and working directly with people and if you thrive in a role built around communication we’d love to hear from you!

Our team is growing, we're looking for passionate, proactive people who want to make a real impact helping young people and parents under 30 across the Highlands, with a special focus on the Inner Moray Firth area.

What you'll do:

• Work one-to-one with service users to help them set goals and achieve them.
• Run fun, practical workshops and group sessions that build skills and confidence.
• Support service users into training, qualifications, and real job opportunities.
• Keep things organised – from paperwork to progress tracking – so we deliver for our funders.

What We're Looking For

• You know how to connect with young people and inspire them.
• You can make learning engaging and practical.
• You help people overcome challenges and believe in themselves.
• You keep records straight and deadlines met.
• You know your way around local employability services, SQA awards, or have experience in informal youth work settings.

Why join us?

Barnardo's Works Highland is all about giving young people the tools, confidence, and opportunities to succeed. From construction academies to industry access and wellbeing support, you'll be part of a team that changes lives every day.

Sound like you?

Find out more at barnardos-ets.org.uk or contact Barbara Brown on 07738 262843 or barbara.brown@barnardos.org.uk

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Are you passionate about making a difference for young people? Do you thrive on building relationships and creating opportunities? If so, this role is for you!

As an Employer Liaison Officer, you'll be the vital link between Barnardo's Works Highland and local employers, helping young people aged 14–24 take their first steps into the world of work. This is more than a desk job – it's about being out in the community, opening doors, and changing lives.

What You'll Do

• Connect & Collaborate: Build strong partnerships with employers and turn them into real opportunities.
• Know Your Market: Understand the local job landscape and spot chances for growth.
• Champion Young People: Support them into work placements, jobs, and apprenticeships that last.
• Make Things Happen: Organise networking events, job clubs, and employer engagement activities.

What We're Looking For

• Excellent communication and networking skills.
• A proactive, people-focused approach.
• Experience in employability or youth work is great – but passion and drive matter most!

Why Barnardo's Works?

Join a small, dedicated team making a big impact. Every day is different, and every success story starts with you.

Interested?

Find out more at barnardos-ets.org.uk or check out our Facebook page: Barnardo's Works Highland.

For questions, contact Barbara Brown at barbara.brown@barnardos.org.uk or call 07738 262843.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardos

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
• Gain professional qualifications and excellent training/development opportunities
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7% employer contribution with included life assurance cover
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.

Vulnerable children in the UK need your help

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Last year, we helped more than 687,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

You will be joining the team in our Employability Service. It provides support to young people aged 16-24, who have a range of barriers or needs.

Youthbuild (a construction training programme) works to tackle the underlying issues that might be preventing young people from entering and sustaining employment and capitalises on opportunities available. (is a construction training programme)

As an Employment Facilitator you'll be motivating, inspiring and directly supporting and delivering a range of both practical and vocational employability programmes aimed at young people to access, maintain and sustain future employment and further educational opportunities through the provision of a comprehensive in-house training programmes and work placements.

Key responsibilities will be:

• Managing and co-ordinating a caseload of young people, providing tailored interventions through group, coordinated or individual support.
• Delivering a range of group preparation for work modules that contribute to our overall employability programmes, promoting inclusion and allowing for individual learning styles.
• Adopting a key worker approach to support young people for up to 6 months from securing employment.

How you'll help to create brighter futures

Join us as an Employment Facilitator to help change the lives of young people in Edinburgh. You can grow your career by helping others to start out in theirs.

We are open to a variety of backgrounds. This could be your own first role after gaining a recent qualification. Or you could be looking to build on the experience you already have in youth work or employability. Either way, this is a great opportunity enhance life chances in local Edinburgh communities.

Key responsibilities include:

• Organising, coordinating, and leading the delivery of construction training sessions
• Delivering and/or coordinating practical 1–2-day sessions, examples, intro trades, taster sessions on practical skills and using tools and equipment.
• Working closely with colleagues to monitor the progress of trainees and plan training accordingly.
• Organising and implementing workload, including up to date records of activity, risk assessments and learner packs/certifications.

Let's talk about you

• It would be great if you have an SVQ 3 in Social Care, Guidance or equivalent – but we are very open to relevant or lived experience, rather than a qualification.
• You will be used to working in group settings with young people facing multiple barriers.
• You will have knowledge and understanding of young people facing unemployment.
• You need a full driving licence and access to a car to use for business.

We understand that there are a lot of jobs out there just now but if this role connects with you, and you really want to make a difference to the lives of young people, then we'd love to see your application.

Tay and Earn Trust is a Scottish registered charity, established in June 2013, dedicated to the conservation, sustainable management and enjoyment of the River Tay and River Earn catchments and the communities connected to them.

Rooted in one of Scotland’s most significant river systems, the Trust works to protect and enhance the natural environment while supporting people to engage with, learn from and benefit sustainably from these landscapes. Their work spans environmental conservation, education, community development and wellbeing, reflecting the interconnected nature of healthy rivers, resilient communities and sustainable futures.

About Willowgate:

The centre is part of the Tay and Earn Charitable Trust that promotes development and use by the community of the Tay and surrounding areas whilst protecting and nurturing the environment.

Nestled on the banks of the River Tay in Perth, Willowgate Adventure Centre is a vibrant hub for outdoor activity and learning. They offer paddle sports, archery, bushcraft, land-based adventures, and educational programmes, working with schools, community groups, families, and corporate clients.

Their mission is simple: to create experiences that inspire confidence, connection, and personal growth. As they enter a new phase of development, the Trust are seeking a leader who shares their passion for adventure, excellence, and innovation.

The Role of Activity Centre Manager:

Reporting to the senior management team, the Activity Centre Manager will have overall responsibility for the operational management, development, and day-to-day leadership of the centre, ensuring the delivery of safe, high-quality, and commercially successful activities.

You will oversee all aspects of centre operations, including activity delivery, staffing, facilities, equipment, and logistics, while ensuring every guest experience meets the highest standards of safety, quality, and customer service. You will lead a multidisciplinary team of instructors and operational staff, creating a positive, professional, and safety-led culture, supporting their training, development, and performance.

This is a hands-on, dynamic role where operational excellence, proactive problem-solving, and strong organisational skills are critical. You will ensure compliance with all relevant health, safety, licensing, and safeguarding requirements, maintaining robust systems for risk assessment, incident management, and emergency planning. You will also work closely with the senior management team to achieve business targets, optimise income, and support the ongoing development of the site, facilities, and equipment.

You will bring strong operational and people-management skills, with the ability to motivate and develop staff while ensuring high standards of performance, safety, and customer experience. Excellent organisational, financial, and administrative skills are essential, alongside the ability to manage complex, competing priorities. You will have strong interpersonal skills, with experience building and maintaining positive relationships with clients, partners, and stakeholders.

The successful candidate will be flexible, resilient, and willing to work hands-on, including outdoors in all weather conditions and during peak periods, including weekends. You will hold a full UK driving licence, relevant first aid qualifications (or willingness to obtain), and appropriate industry certifications. This is a unique opportunity to lead a dedicated team, shape the delivery of exceptional activity experiences, and making a lasting impact on the centre's visitors, staff and wider community. You will play a pivotal role in driving operational excellence, growth, and sustainability, ensuring every activity is delivered safely, reliably, and memorably.

Care Support Scotland

We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult Homelessness and Older People services. Guided by our values of Respect and Compassion, we empower both the people we support and our colleagues to Thrive every day.

Why work with us?

At Care Support Scotland caring isn’t just a job — it’s who we are. Join our dedicated team and help transform lives while growing your own career.

• Pension contributions matched up to 6%

• Financial Flexibility – Access your wages as you earn them with our Earned Wage Access benefit.

• Employee Assistance Programme through HSF

• Contribution to HSF Health Plan – supporting your everyday health needs

• Generous annual leave – 33 days including public holidays, increasing with service

• Supportive absence policies to help when you need time off

• Death in Benefit Cover – 2x annual salary

• Support with funded qualifications

• Career development and progression opportunities

About the Role

We are delighted to offer this 3-year fixed-term post, made possible thanks to National Lottery Fairer Life Chances fund.

Due to the personal nature of the role, this post is restricted to female applicants in accordance with the Equality Act 2010, Schedule 9, Part 1, which permits an occupational requirement for specific genders in such circumstances.

• We are seeking a Community Connector to join our new Women’s Homelessness Service in Midlothian. This is an exciting opportunity to support women who have experienced homelessness and multiple disadvantage.

• Working alongside support workers, the Community Connector will focus on helping women to build recovery capital – their personal resilience, social networks, and community connections. The role brings additional capacity for group work, community engagement, and peer-led activities, complementing the direct support already provided by the team.

• You will support women to set goals, explore their strengths and aspirations, and access opportunities that promote wellbeing, recovery, and inclusion. By co-designing groups and activities, and linking women into local services, volunteering, and community resources, you will play a key part in reducing isolation and repeat homelessness.

Who we are looking for?

• Experience of supporting people facing disadvantage or exclusion.

• Strong communication and interpersonal skills.

• Ability to build trust, deliver 1:1 support, and facilitate group sessions.

• Understanding of the impact of homelessness and multiple disadvantage on women.

• Compassionate, resilient, and committed to inclusion and empowerment.

• A driver with access to a car is essential for this role.

What You will Do

• Provide 1:1 relational support, using tools such as Outcome Star (Home Star) to set and review goals.

• Facilitate co-designed group activities that promote wellbeing, creativity, and peer support.

• Support women experiencing multiple disadvantage to strengthen their recovery capital.

• Build connections with local partners (e.g. Women’s Aid, recovery networks, community groups) to expand opportunities for women.

• Advocate alongside women to ensure their voices are heard and rights are respected.

• Work in a trauma-informed, gender-responsive, and strengths-based way.

(Experience in women’s services, homelessness, or recovery is desirable but not essential. Lived experience is valued.)

Are you passionate about making a difference in the lives of young people from diverse backgrounds?

One Community Scotland is seeking a dedicated Youth Engagement Worker to join our team in Glasgow!

Key Responsibilities

• Support disadvantaged young people, primarily from black and minority ethnic backgrounds
• Facilitate one-on-one and group interventions based on guided assessments
• Create and implement sustainable diversionary plans and group work programs
• Build strong, trusting relationships with young people and their families
• Connect service users with community supports and specialist services
• Work in partnership with Police, Social Work, Health, and Education sectors

What We Offer

• Opportunity to make a real impact in young people's lives
• Collaborative team environment within the One Community Scotland programme
• Professional development opportunities and continuous learning
• Chance to work with diverse communities and partner organizations
• Contribute to the ongoing development of an innovative service model

Ideal Candidate - we're looking for someone who is:

• Passionate about youth work and community development
• Experienced in working with diverse communities
• Skilled in building relationships and facilitating interventions
• Committed to professional growth and program evaluation
• Able to maintain accurate records and respect confidentiality
• Join us in empowering young people to achieve positive outcomes and create lasting change in their communities.

About Us

The Elsie Normington Foundation (ENF) is a Highland-based charity supporting children and young people with disabilities and complex needs. Our Haven Centre in Smithton is home to the Haven Café, a welcoming community café open to the public and centre users. All profits from the café directly support ENF’s charitable work across the Highlands.

The café also provides supported training and work experience opportunities for young adults with additional support needs, helping them build confidence, skills, and independence in a safe, inclusive environment.

The Role

We are seeking an experienced, compassionate, and organised Café Manager to lead the day-to-day operation of the Haven Café. Reporting directly to the CEO, you will be responsible for delivering excellent hospitality while supporting and developing a team of volunteers, including young adults with learning disabilities and additional support needs.

This role suits someone who thrives in a community-focused setting and wants to combine strong café management skills with genuine social impact.

Key Responsibilities

• Manage the daily operation of the café, including opening and closing procedures
• Deliver excellent customer service and maintain a welcoming, inclusive atmosphere
• Supervise, mentor, and train café volunteers, adapting tasks to individual abilities
• Ensure full compliance with Food Safety, Environmental Health, Health & Safety, COSHH, and safeguarding requirements
• Operate barista equipment and oversee food preparation where required
• Develop and maintain menus, including allergen and dietary information
• Manage stock control, supplier relationships, orders, and deliveries
• Use the EPOS system, complete financial reconciliation, and maintain accurate records
• Oversee cleaning schedules, risk assessments, and quality assurance processes
• Promote the café locally and support social media activity
• Work with senior management and trustees to improve profitability and explore growth opportunities such as external catering

Essential Criteria

• Proven experience in a café or hospitality management role
• Strong knowledge of Food Safety, Health & Safety, and Environmental Health legislation
• Experience supervising, mentoring, or supporting young people with learning disabilities or additional support needs
• Barista experience and confidence using coffee machines
• Experience using EPOS systems and handling cash reconciliation
• Strong organisational and communication skills
• Ability to manage stock, suppliers, and equipment effectively
• A patient, empathetic approach with the ability to adapt training to individual needs

Desirable Criteria

• Experience working with young people with disabilities or complex needs
• Menu planning and external catering experience
• Budgeting, business development, or income generation experience
• Marketing or social media promotion experience
• Experience delivering hospitality training or vocational qualifications

Why Join Us?

• A rewarding role combining hospitality with social impact
• The opportunity to make a meaningful difference in the lives of young people
• Supportive leadership and a values-driven organisation
• Competitive salary and permanent contract

Dr Scott Arthur, MP Edinburgh South West is seeking a dedicated Constituency Engagement Officer to support local constituents and advocate for their rights. As a key member of the MP’s constituency office team in Edinburgh the officer will lead community-facing activities and events, monitor local issues and determine responses. The role involves developing a strong understanding of local communities, representing the MP at meetings when needed, advocating on behalf of communities, and ensuring the MP’s work reflects constituent priorities.

Responsibilities

• Serve the people of Edinburgh South West.
• Part of the MP’s team working alongside two senior caseworkers in the MP’s Edinburgh constituency office, the community engagement officer is expected to proactively engage with community issues on behalf of the MP and address community focused casework issues.
• Manage the MP’s constituency diary commitments.
• Represent the MP at community council meetings when needed
• Manage a large caseload of constituent cases, working in a professional, confidential, caring, and sensitive manner.
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries from constituents - by e-mail, telephone, social media, and face-to-face.
• Develop knowledge in specialist casework areas including housing, planning, immigration, health services and the benefits system.
• Handle administrative arrangements for MP surgeries/community coffee mornings/other events – this may include venue research and bookings; compiling and managing guest-lists; liaising with suppliers; and providing on-the-day event support as required.
• Attend and assist at MP surgeries and other meetings and follow up as appropriate.
• Proactively communicate with constituents regarding local issues, including assisting in the updating of social media on request.
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and communication procedures where required.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Supervise other staff as required.
• Ensure records are kept and information managed confidentially and in line with data protection legislation.

Attributes

• Team player with a calm, polite, confident disposition, empathetic when engaging with the public.
• Extremely organised and therefore able to prioritise, plan and respond to a high volume of diverse casework.
• Excellent verbal and written communication skills.
• A real problem solver, able to think outside the box to deliver results.
• There will be a requirement for the role holder to work outside of normal working hours and travel for work occasionally.
• Reliable, diligent and professional in representing the office at all times.
• Knowledge of Edinburgh South West, the community and local groups useful
• Sympathetic to the aims and values of the Labour Party
• Community engagement experience would be beneficial, a caseworker with an interest in a community role would be relevant and motivated new graduates should also consider applying