Top job! CRM Project Manager (Microsoft Dynamics 365)
- Full time
- £47,266 – £62,420
- On site: Glasgow/Edinburgh
- Closing 13th July 2026
Victim Support Scotland – Empowering People Affected by Crime
Who We Are
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values.
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role?
This is an exciting opportunity to join our team as a CRM Project Manager on a fixed-term contract basis for 9-18 months, working in our Glasgow and Edinburgh offices. This is a high impact role at the centre of a major transformation programme that will shape how we support people affected by crime across Scotland.
Working week will be between the following days and hours: Mon-Fri (4 days per week, flexibility considered) 9am - 5pm.
Salary band: £47,266- £62,420 (pro-rata). Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.
Primary location: Glasgow & Edinburgh Offices. You will be expected to cover throughout other Localities/Offices.
This is a critical, specialist role combining project management , business analysis and solution design leadership. It is central to ensuring the organisation avoids previous system design challenges and delivers a CRM platform that genuinely supports front-line service delivery.
You will be reporting directly to the Director of Corporate Services and will be accountable to the CRM Review panel, comprising of:
- Board Trustees
- Director of Corporate Services
- Director of Service Delivery
- Head of Service (National Programmes)
- Head of Digital & IT
- Head of Research & Data Insight
As CRM Project manager you will be responsible for:
- Understanding how VSS services operate in practice
- Translating complex operational processes into structured system requirements
- Leading procurement and supplier selection
- Managing and constructively challenging the implementation partner
- Ensuring the selected solution aligns with VSS’s service delivery model
The role requires hands-on ownership of discovery, process mapping, and requirements definition.
Key Accountabilities:
Discovery, Process Mapping & Solution Design
- Lead detailed current-state and future-state process mapping across VSS services
- Engage staff and volunteers to identify needs, gaps, and opportunities
- Translate business processes into structured functional and technical specifications
- Define workflows, data structures, integrations, and reporting requirements
- Ensure alignment with data protection, accessibility, and cyber security standards
- Identify and articulate non-standard requirements early, particularly where D365 may require configuration or workaround solutions
Business Analysis & Requirements Translation
- Act as the lead business analyst for the programme
- Produce high-quality documentation suitable for system configuration
- Validate requirements with stakeholders and ensure shared understanding
- Maintain traceability from business need through to system design
Procurement, Tendering & Commissioning
- Develop and deliver the procurement strategy (partner and, if required, platform)
- Prepare tender documentation, evaluation frameworks, and scoring criteria
- Lead a transparent, compliant end-to-end procurement process
- Coordinate internal evaluation panels and support decision-making
- Lead supplier appointment and support contract negotiation
Implementation Partner Management & Challenge
- Act as the primary interface between VSS and the CRM implementation partner
- Ensure delivery against agreed milestones, quality standards, and budget
- Critically review and challenge supplier designs and assumptions
- Ensure system configuration reflects VSS operating model (not vice versa)
- Manage risks, issues, dependencies, and change control processes
Project Delivery, Governance & Reporting
- Establish and maintain robust project governance structures
- Maintain core project artefacts (plans, RAID logs, decision logs, dashboards)
- Report regularly to the CRM Review Panel
- Manage dependencies with wider organisational programmes
- Maintain pace and focus in a high-demand delivery environment
Stakeholder Engagement & Change Readiness
- Facilitate workshops, consultations, and design sessions
- Ensure strong engagement across operational and support teams
- Support organisational readiness for system adoption
- Maintain clear, consistent internal communication
Quality Assurance & Implementation Oversight
- Ensure all deliverables meet agreed specifications and standards
- Oversee testing processes (UAT, data migration validation, system assurance)
- Work closely with Digital & IT to ensure technical compliance
- Provide oversight of licensing implications and cost drivers (D365)
You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it.
If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!
What we offer
- Holiday - When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.
- Pension - Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.
- Support - Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.
- Discounts- You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.
- Flexibility and development - We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.
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Top job! Research and Policy Manager
- Full time
- £48,135
- On site: Norton Park, 57 Albion Road, Edinburgh
- Closing 8th July 2026
About CCPS
CCPS represents not-for-profit providers of care and support in Scotland, working strategically and collaboratively to:
- Inspire creative and courageous ideas to improve care and support.
- Influence credible change that works for our members and the people they support.
- Involve our members to ensure their voices are reflected in decisions affecting them and they are well supported by their peers.
- Inform our leaders so they can make sound choices in a fast-changing world.
You can find information about our 2026-29 Strategy, our staff team, our members and our latest publications by visiting our website.
CCPS also hosts the Criminal Justice Voluntary Sector Forum.
About the role
At the Coalition of Care and Support Providers in Scotland, we are continually improving how we do things. We are now looking for the right person to step into our new role of Research and Policy Manager. You will work with a bright and committed staff team, experts from our membership and partners to help us increase our impact on behalf of the 80+ not-for-profit social care providers we represent – ultimately improving the lives of supported people and service staff.
It’s a varied management role in which you can really make your mark. You will hold your own portfolio of research and data projects, develop our analytical capacity in house, represent CCPS in policy and research forums and support our policy officers to develop in their profession.
We take our working culture seriously and live by our values every day. We support and develop our people, offering a good package which includes flexible working with a great team.
Top job! Solicitor
- Full time
- £45,426 – £54,166
- On site: Edinburgh with travel across Scotland and occasionally internationally
- Closing 12th July 2026
About the role
Incorporation of the UNCRC into Scots law places the Commissioner at the leading edge of child rights strategic litigation. This is an incredibly exciting opportunity to use your legal skills to work on cases that will shape the development of Scots law and drive real systemic improvements in children’s lives.
This pivotal role helps promote and safeguard children’s rights in accordance with the duties of the office as set out in the Children and Young People (Scotland) Act 2003. Reporting to the Head of Legal, our Solicitors are responsible for the lawful and effective discharge of the Commissioner’s powers and duties.
As a key member of staff, your principal role will be to exercise the Commissioner’s new strategic litigation power brought in by the UNCRC (Incorporation) (Scotland) Act 2024.
We have already begun using those powers to deliver real impact on issues such as restrain in mental health settings, best interests in eviction actions, access to justice in the tribunal system, and children’s rights in criminal law proceedings.
The Commissioner is uniquely placed to play a leading role, taking the cases no one else can. You will join us as we seek to take the next step, using our litigation powers creatively and strategically to address children’s rights issues across a range of areas of law,
Working as part of the Legal Team, you will be responsible for ensuring the office achieves maximum strategic impact by undertaking swift and robust, human rights analysis of cases and issues, providing advice, drafting submissions, instructing agents and counsel, and directly legally representing the Commissioner where appropriate. Where required by the Commissioner or Head of Legal, you will also provide advice on, and exercise the Commissioner’s other statutory functions, including the investigation powers.
Alongside developing and maintaining relationships with key stakeholders, you will be expected to work directly with children and young people to gain their views and understanding on various complex rights issues, this includes working with our Young Advisers Group.
We’re looking for someone with significant experience of successfully undertaking litigation in a fast-paced environment, and who evidences a commitment to rights-based practice, collaborative working and the highest professional and ethical standards.
Proposals for secondments (a minimum of two years) are very welcome and will be considered on their merits.
Overview of the Children and Young People’s Commissioner Scotland
In 2003 the Scottish Parliament wanted to “make a real difference by creating an independent, high profile and influential post” of Children and Young People’s Commissioner with a responsibility to promote and safeguard the rights of everyone under 18 in Scotland or up to 21 if the young person is in care or has care experience.
Children and young people don’t have the same economic or political power as adults.
Adult systems aren’t designed around children’s needs and when things go wrong it’s much harder for them to get justice. They need a champion who is an independent person able to challenge those in power.
The role of Commissioner must do that, whilst bringing together different parts of the political and institutional systems and society in the best interests of the child. As well as being a champion for rights, a key part of the job is to work with people who make decisions that affect children and young people’s lives so that they deliver on their promises – for example within education, healthcare, housing and justice.
Decision makers must understand their rights obligations and include and listen effectively to children and young people in order to do their jobs properly.
Overview of the Children and Young People’s Commissioner Scotland
In 2003 the Scottish Parliament wanted to “make a real difference by creating an independent, high profile and influential post” of Children and Young People’s Commissioner with a responsibility to promote and safeguard the rights of everyone under 18 in Scotland or up to 21 if the young person is in care or has care experience.
Children and young people don’t have the same economic or political power as adults.
Adult systems aren’t designed around children’s needs and when things go wrong it’s much harder for them to get justice. They need a champion who is an independent person able to challenge those in power.
The role of Commissioner must do that, whilst bringing together different parts of the political and institutional systems and society in the best interests of the child. As well as being a champion for rights, a key part of the job is to work with people who make decisions that affect children and young people’s lives so that they deliver on their promises – for example within education, healthcare, housing and justice.
Decision makers must understand their rights obligations and include and listen effectively to children and young people in order to do their jobs properly.
Who we are
The Commissioner for Children and Young People Scotland is an independent statutory public body. The office has a current budget of £1.76 million and a multidisciplinary team of 18 staff based in an office in Edinburgh but working across Scotland. We promote and safeguard the human rights of everyone in Scotland up to 18 or up to 21 years old if the young person has care experience. Scotland’s children and young people have told us that they need fierce champions for their human rights: people who share our values of bravery, independence, leadership, participation, and respect.
You’d be joining the Commissioner and their hard-working, multidisciplinary and committed team, striving to influence and drive progressive law, policy and practice with children’s human rights. We do this by:
- Raising awareness and understanding of children’s human rights.
- Reviewing law, policy and practice relating to children’s human rights
- Promoting best practice by service providers
- Promoting, commissioning, undertaking and publishing research to promote better implementation of children’s human rights
In doing this, the Commissioner must have regard to the United Nations Convention on the Rights of the Child (UNCRC) and act in a way that encourages equal opportunities.
We must also encourage the involvement of children and young people in the work of the office and consult relevant organisations working with, and for children and young people, placing a particular emphasis on those who are less likely to be included or listened to, and those whose rights are most at risk.
Why join us?
You’ll be valued as an essential part of a busy team, working every day to make an impact in children and young people’s lives in Scotland.
You’ll also get the chance to work directly with children and young people.
We are a vibrant, multidisciplinary team who pride ourselves on living our values of bravery, respect, participation, independence and leadership. Our work sits at the forefront of children’s rights in Scotland.
Our fantastic, purpose designed office allows us to work flexibly and welcome children from across Scotland. We believe that The Children and Young People’s Commissioner Scotland is an amazing place to work.
Not only do we believe we have a friendly and ambitious team which sets us apart and ensures that the work we do is of value to Scotland, we also provide all our employees with a very generous benefits package, rewarding them for the work they do, and ensuring that work-life balance and wellbeing is top priority.
Our employee benefits package includes:
• Competitive Salary
• Access to the Civil Service Alpha Pension Scheme with generous employer pension contribution of 28.97%
• 30 days annual leave plus 11.5 observed public holidays
• Flexible working policies
• Enhanced wellbeing initiatives including our Healthy Living Allowance and access to our Employee Assistance Programme offering shopping discounts, advice and counselling services.
The key strategic issues impacting on this post will be:
- Relevant domestic law including the Commissioner for Children and Young people (Scotland) Act 2003, the Children and Young People (Scotland) Act 2014 and the UNCRC (Incorporation) (Scotland) Act 2024
- International human rights instruments
- Developments in domestic and international human rights case law
- The Office’s Strategic Plan 2024-28
Heat Network Development Coordinator
- Part time
- £37,000 pro-rata
- Remote: Home based (with regular local meetings in Portobello and Craigmillar, Edinburgh)
- Closing 6th August 2026
We are seeking a Heat Network Development Coordinator to support a community-led heat network in Craigmillar and Portobello.
This role focuses on business development, finance, governance, policy, and commercial strategy, working alongside a Project Coordinator leading engagement and delivery.
You will help develop business models, funding and investment strategies, governance structures, and partnerships to deliver a low-carbon heat network that supports decarbonisation, energy resilience, and community wealth building.
We welcome applicants with experience in business planning, finance, or organisational development, and strong skills in working with stakeholders, funders, and technical information. Knowledge of energy systems or community-led development is desirable.
Victim Support Scotland is committed to ensuring that anyone affected by crime is treated with dignity, compassion and respect, with their rights, needs and voices at the heart of Scotland’s justice system. As Scotland’s independent national charity supporting victims, witnesses and their families, we play a vital role in delivering high-quality, trauma-informed services right across Scotland, while also influencing change. We champion the interests of those affected by crime, challenge barriers and inequalities, and work with partners across Scotland to create a more responsive, compassionate and effective criminal justice system.
As a Trustee, you will help guide and support this important work, contributing to the strategic leadership and governance of an organisation that makes a real difference to people's lives every day. As we embark on an exciting new strategic phase, we are looking for people who are passionate about our cause and we welcome applications from both experienced Trustees and individuals new to Board roles who can demonstrate the judgement, confidence and strategic perspective required of charity Trustees.
We welcome applications from people with lived experience of being affected by crime, and we are also looking to increase the diversity of Board members. We welcome individuals from all backgrounds, cultures, and communities to apply for Trustee positions, as we believe that a diverse board enhances our ability to provide effective support to victims, representative of our communities.
We are particularly interested in applicants who bring strength in one or more of the following areas:
• Strategic development and organisational transformation – including shaping, delivering or governing strategy in complex or changing environments.
• Organisational sustainability – including income diversification, partnership working, or long term financial viability.
• Criminal justice system experience – policy, practice or leadership experience within justice, statutory or related public services impacting victims and witnesses.
• Charity governance and board leadership – experience as a trustee, non executive, committee chair or senior leader with a strong understanding of good governance.
By joining the Board at this point, Trustees will help shape Victim Support Scotland’s next chapter and contribute to strong, sustainable governance that supports victims and witnesses across Scotland for years to come.
Inclusive Care Development Lead
- Full time
- £32,948
- Hybrid: Glasgow or Edinburgh with flexible working
- Closing 3rd August 2026
About LGBT Health and Wellbeing
LGBT Health and Wellbeing was established in 2003 to improve the health and wellbeing of LGBTQ+ people across Scotland.
Today, we are Scotland’s national charity for LGBTQ+ adults, working every day to make sure people have somewhere to turn, somewhere to belong, and somewhere they can be themselves.
We create spaces where LGBTQ+ people can find connection, support and a sense of belonging. We provide services that help people through difficult moments, build confidence and feel less alone. And we use what we learn from our communities to influence the systems, services and decisions that shape our lives.
We are recognised as a trusted and credible voice on LGBTQ+ health and wellbeing, particularly in mental health, trans wellbeing and the experiences of LGBTQ+ elders.
At the heart of everything we do is a simple aim: a Scotland where LGBTQ+ people thrive, no matter who we are.
You can read more about our work and impact in our latest Impact Report.
The Role
This is an exciting opportunity to lead one of the most ambitious pieces of work in our organisation's history.
Thanks to support from the Esmée Fairbairn Foundation, we're developing Scotland's first LGBTQ+ Inclusive Care Standard - a co-produced framework that will improve how inclusive care is understood, delivered, and experienced across Scotland.
Working alongside LGBTQ+ people with lived experience, care providers, and national partners, you'll lead the development, piloting and implementation of the Standard, helping to create lasting improvements in health and social care while influencing wider policy, practice and systems.
About You
We're looking for someone who enjoys bringing people together, building partnerships and creating meaningful change.
You don't need to have developed a national Standard before, but you'll bring experience of leading projects, working collaboratively and turning ambitious ideas into practical action. Most importantly, you'll share our commitment to improving the lives of LGBTQ+ people and creating a future where inclusive care is the norm, not the exception.
Job purpose
To contribute to SIAA’s work to promote and protect people’s human rights by strengthening the understanding, practice and impact of independent advocacy in Scotland. The postholder will work on specific policy and advocacy priorities and respond to legislative, policy and practice developments that affect independent advocacy, human rights, and people who rely on independent advocacy.
What is Independent Advocacy
Independent advocacy is about speaking up for, and standing alongside individuals or groups, and not being influenced by the views of others. Fundamentally it is about everyone having the right to a voice addressing barriers and imbalances of power, and ensuring that an individual’s human rights are recognised, respected, and secured.
The Scottish Independent Advocacy Alliance
The Scottish Independent Advocacy Alliance (SIAA) is a membership organisation, set up in 2002, to promote, support and advocate for independent advocacy across Scotland. SIAA’s vision is a Scotland where independent advocacy is available to strengthen everyone’s voices. Our aim is to actively influence, support and maintain high quality independent advocacy which uphold people’s human rights. Read more about how SIAA advocates for independent advocacy.
SIAA provides support for SIAA member organisations and groups and raises awareness and understanding of independent advocacy across Scotland. SIAA is funded by the Scottish Government Advocacy, Access and Models of Care Unit.
Join our board and help shape an intergenerational Scotland Generations Working Together (GWT) is seeking to appoint two committed, proactive and passionate volunteer Trustees to join our Board at a particularly exciting time for intergenerational work. With the Global Intergenerational Congress coming to Glasgow in 2026, alongside our Global and National Excellence Awards taking place this year, GWT is at the forefront of celebrating and advancing intergenerational practice across Scotland and beyond.
We are recruiting the following:
- a Co-Vice Chair role– succeeding a long-standing Trustee stepping down after nine years and
- a Trustee position to strengthen the Board
We are particularly keen to hear from individuals who bring experience of working with or alongside older people, and who can help ensure strong representation of older voices within our governance.
About the role
We are looking for Trustees with experience in the voluntary, public or private sector who are motivated to contribute strategically to a growing national organisation. You will share our passion for building strong, connected communities across different generations.
We are especially interested in individuals with skills or experience in:
- Human Resources (including organisational development, workforce planning, or learning & development)
- Policy and influencing
- Marketing, communications and audience development
- Strategic leadership or organisational management
- Housing, place-based working or community development
- Environment / climate and regenerative practice
- Work relating to older people
What you will bring
- Our Trustees:
- Provide strategic leadership and oversight
- Act as ambassadors for intergenerational work
- Support the development of GWT’s corporate plan and future direction
- Contribute expertise through Board discussions and occasional task groups
We welcome applications from people who are enthusiastic, dependable and collaborative, and who are keen to contribute their skills to a purpose-driven organisation.
Commitment
Trustees are appointed for up to two x three-year terms (with potential extension).
The role typically involves:
- 4 Board meetings per year (hybrid/online, early evening)
- Annual General Meeting- Wed 11th Nov 2026, 12noon – 1pm
- 1 annual development session (in person, Glasgow – Sat 28th November, 10am – 4pm)
Optional attendance at key events including:
- Global Intergenerational Congress (Glasgow, 29 Sept– 1st Oct 2026)
- Global Intergenerational Week (24-30th April 2027)
As a small charity, Trustees may also contribute between meetings through sub-groups or specific projects aligned to their expertise.
About Generations Working Together
Generations Working Together is the nationally recognised centre of excellence supporting the development and integration of intergenerational work across Scotland. Our mission is to develop, expand and improve IG practice nationwide. Our vision is to live in a Scotland where different generations are more connected, where everyone has opportunities to build relationships that help to create a more inclusive society.
Intergenerational work means relationship-based projects, activities and events where people of different generations, who might not otherwise meet, do things together in positive and creative ways. It includes any activities which purposefully ignore, remove or break down social, environmental, cultural or institutional barriers between generations e.g. ageism, making spaces for older & younger people to meet naturally, get to know each other, share ideas, pass on &/or learn new skills, work together to identify solutions to problems, addressing challenges in their communities, all the while forging relationships and friendships.
An intergenerational lens can also be applied to the workplace which can now have up to five generational cohorts within. Organisations are considering the impact of this and are questioning whether they have the right policies, processes and ethos in place to support their diverse expectations. Applying an intergenerational lens to the workplace provides an opportunity to consider the benefits that come from diverse generational groups.
As a membership and capacity-building organisation, GWT operate locally and nationally raising awareness, sharing and expanding knowledge and understanding of intergenerational practice and its impact. We provide training and wide-ranging resources and organise learning events and facilitate local and thematic networking opportunities, to enable high quality intergenerational activity to take root on the ground & flourish. GWT lead and deliver pilot projects to support and encourage the development and delivery of intergenerational practice in new settings. We also participate in research projects and scan relevant research taking place across the world for distilling and sharing with our members and others.
A short film narrated by our retired chair Alan Hatton-Yeo MBE can be viewed here on our YouTube channel detailing our history and the background of intergenerational work and its growth in the UK.
Hear from our volunteer Trustees below:
Q.What is it like to be a volunteer Trustee?
A. “Volunteering with GWT this past few years has let me see the value of intergenerational practice in many arenas of life. It has given me greater insight into the passionate practice out there and also the resource and specialism required to support it to be done in ever more meaningful and measurable ways. I have loved the opportunity so far of being part of a Board with such great diversity of age and experience.” (Trustee)
A.“My experience volunteering as a Trustee for GWT over the past nine years has been both rewarding personally and beneficial professionally. Exposure to the Governance and Compliance aspects of Trusteeship has been useful supporting my role as a senior manager within a private sector business, while the opportunity to present to workshops and conferences has been invaluable experience of public speaking. Additionally, working alongside the other Trustees and GWT staff who have a wealth of diverse and in-depth experience has been extremely useful from a professional development perspective. From a personal perspective, being able to give my time to support a cause which is increasingly important to society overall and impacts on the lives of everyone I know is rewarding and well worth the investment in time.” (Trustee)
Researcher for Holly Bruce MSP
- Part time
- £32,500 – £34,500 pro-rata
- Hybrid: Flexible - Opportunity to work from The Scottish Parliament, home working and/or the constituency office (planned to open over the summer).
- Closing 12th July 2026
Purpose of this role: To provide support to Holly Bruce MSP by carrying out research and providing timely and succinct briefings on both Social Justice and Glasgow Southside issues. This role will require a high degree of flexibility and will involve working closely with Holly Bruce MSP, her team, regional colleagues and the wider Scottish Green Group in Parliament. Your role will directly shape the legislation, speeches, and alliances that champion Social Justice. Your insight will empower Holly Bruce MSP to challenge systems, protect rights and build a fairer, more equitable Scotland.
Responsibilities
- Preparing and delivering regular briefings and updates to inform Holly Bruce MSP’s committee work.
- Keeping your knowledge of Social Justice policy areas and local issues up to date.
- Developing relationships and liaising with key external stakeholders e.g. think-tanks, NGOs, charities, unions, and other elected representatives.
- Suggesting parliamentary questions and contributing to speeches.
- Assisting Holly Bruce MSP with legislation e.g. in the form of interpreting amendments, advising on voting intentions, or supporting the development of a Member’s Bill.
- Ensuring all office research complies with data protection legislation and GDPR requirements.
- Checking for any updates to legislation and communicating changes to colleagues.
Requirements
- Be a quick learner with the ability to multitask and work within tight timescales.
- Be able to show initiative and be proactive in your work.
- Be a problem solver with the motivation and resilience to adapt and deal with challenges.
- Have analytical skills with the ability to identify and investigate trends while interpreting data.
- Have the creative flair and expertise to produce accurate and influential work.
Caseworker for Holly Bruce MSP
- Full time
- £29,500 – £31,500
- Hybrid: Flexible - Opportunity to work from The Scottish Parliament, home working and/or the constituency office (planned to open over the summer).
- Closing 12th July 2026
Purpose of the role: As a Caseworker, you will be the vital link between Holly Bruce MSP and the community, acting as a dedicated advocate for the people of Glasgow Southside. Your purpose is to provide high-quality, empathetic support to constituents navigating complex challenges from housing and health to local government. By managing cases efficiently, maintaining strict data compliance and identifying local trends, you will help amplify voices and turn individual issues into positive community outcomes.
Responsibilities
- Supporting with keeping casework up to date and responding to public enquiries.
- Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
- Managing cases through to completion.
- Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
- Advocating on constituent's behalf with relevant bodies to resolve matters.
- Supporting with developing campaign priorities.
- Reviewing constituent records and documentation in line with casework GDPR requirements.
- Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.
Requirements
- Have excellent organisational skills while being flexible in prioritising workloads during busy times.
- Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
- Be patient and sensitive while remaining objective and open-minded.
- Be comfortable being in a front-facing role explaining regulations such as GDPR to the public.
- Practical experience of managing people with complex needs and being able to understand their interests.
- Have a natural interest in helping people with a curiosity to solve issues.
- Knowledge of Glasgow Southside constituency is desirable.