The Help to Claim Adviser (Universal Credit) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call.

Job description

Key responsibilities

• To conduct telephone, web chat and video call interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability
• To assist with the setup of a Universal Credit account, including setting up a personal email account and/or bank account, if needed
• To provide support to clients completing and submitting their claim form, ensuring clients have identified and gathered all evidence and documentation needed
• To support the client through the first assessment period and helping them to complete the identity verification process online, if needed
• To support clients to prepare for their first appointment with a Jobcentre Plus work coach
• If appropriate, to support the client with applying for any additional support such as short-term advance and/or access to the Scottish Welfare Fund
• To ensure the client understands the payment schedule and takes action to prepare
• To liaise where appropriate with bureau staff and other relevant agencies as appropriate
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation
• To ensure that all work meets quality standards and the requirements of the funder
• To provide and develop a quality advice service in relation to Universal Credit, including the ability to act as a ‘best practice lead’ for other staff and volunteers
• To keep abreast of the latest developments relating to welfare benefits and Universal Credit
• Liaise, communicate with and be operationally responsible to the multi-channel coordinator

The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.

Person specification

Knowledge, skills and experience

Essential

• Demonstrable completion of Citizens Advice Bureau Adviser Training Programme
• A sound working knowledge and experience with social security benefits and entitlement, with specific focus on Universal Credit
• Understanding, maintaining and practising high standard of case recording requirements as according to the Help to Claim project specification and the CAS quality assurance standards
• Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Near Me, Zoom, Teams and other systems
• Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
• Ability to work without supervision and prioritize workload
• Experience of working with people with multiple and complex needs
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner
• Excellent organisational skills
• Knowledge of a range of enquiry areas to aid with identifying emergencies
• A commitment to the aims and principles of Citizens Advice Service
• Ability to operate as a team player and communicate effectively with colleagues and managers

Additional requirements

• Ability to commit to a rolling rota to be assigned for times between 07:45 and 19:00
• Must be available to work a varied shift pattern between 07:45 – 19:00 Monday – Friday, excluding statutory bank holidays in Scotland.
• The post is subject to the receipt of a satisfactory Basic Disclosure Certificate
• The post is subject to the disclosure of criminal history information

Desirable

• A proven ability to work effectively with a wide variety of stakeholders
• Experience working on helpline, webchat and video conferencing (Near Me)
• Potential ability to work remotely and as a part of a virtual helpline team

Are you ready for a new, exciting opportunity to further develop your career in the charity sector? Join our dynamic team at Street League and make a real difference in the lives of young people across the UK!

We have an exciting opportunity to join our team as a Progressions Coordinator. This role is an integral part of Street League’s East Scotland team and will play a key role in delivering both sports sessions and sports-related qualifications on the Street League Academy.

Here at Street League, sport is at the heart of what we do and is what makes us successful. We support young people holistically, recognising the inextricable links between wellbeing, health and employment.

The Role

The Progressions Coordinator works in partnership with their delivery partner (Youth & Community Coach) in delivering and administering Street League’s core programmes in their specific local areas.

You will be responsible for:

• Securing employment, education and training opportunities for Street League participants and supporting them to progress. You will do this by locally securing and sharing job/training opportunities for young people.
• The delivery of Street League’s Academy, in which you will deliver group employability and personal development workshops and qualifications.
• Establishing and maintaining partnerships with referral agencies and develop further partnerships with employers or colleges in order to secure suitable opportunities for our participants.
• Monitoring and reporting are essential to this role.

Don't miss this chance to be a part of our mission and help change the game for young people in the UK.

About Connect2

Connect2 is a Christian support charity working across Forth Valley. We support people and families affected by addiction and other life challenges.

We believe change often takes time. We aim to walk alongside people with compassion, dignity, consistency and hope, helping them build trust and take positive steps forward.

About the role

We are looking for a Women’s Coordinator to lead and develop our women’s recovery pathway across Forth Valley and surrounding areas.

This is a practical, people-focused role. You will build trusting relationships with women and help them take steps towards safety, stability, recovery and long-term support.

The women’s pathway has three main stages:

Reach and trust – meeting women through referrals, outreach, community links and safe first conversations.

Structured support– offering one-to-one support, follow-up, group support and practical next steps.

Ongoing belonging– help women identify their needs, strengths, risks, goals and next steps, and connect them with appropriate Connect2 support, statutory and local services, community support or rehab pathways where appropriate.

What you will do

You will:

• receive, review and follow up referrals;

• provide one-to-one support to women;

• meet women in appropriate community settings;

• help women access Connect2 and other suitable support;

• take part in some evening outreach and community work;

• support female volunteers;

• build good working relationships with churches, local services and partner organisations;

• help create safe, welcoming women-focused and women-only spaces; and

• keep clear and accurate records.

Although the main focus of the role is supporting women, you will also work as part of the wider Connect2 team in some mixed outreach and community settings.

Who we are looking for

We are looking for someone who:

• has a heart for women who may be vulnerable, marginalised or facing difficult life circumstances;

• is good at building trusting relationships;

• is compassionate, reliable and emotionally mature;

• can maintain safe and professional boundaries;

• has experience supporting people affected by addiction, trauma, domestic abuse, mental health pressures, homelessness, family breakdown or other complex needs;

• can provide one-to-one support and help facilitate groups;

• works well as part of a team and with partner organisations;

Who we are looking for

We are looking for someone who:

• has a heart for women who may be vulnerable, marginalised or facing difficult life circumstances;
• is good at building trusting relationships;
• is compassionate, reliable and emotionally mature;
• can maintain safe and professional boundaries;
• has experience supporting people affected by addiction, trauma, domestic abuse, mental health pressures, homelessness, family breakdown or other complex needs;
• can provide one-to-one support and help facilitate groups;
• works well as part of a team and with partner organisations;

Essential requirements

• Female post-holder required because of the women-focused and women-only elements of the role and the vulnerability of the women being supported.
• Active Christian faith aligned with Connect2’s values and ethos.
• Full UK driving licence, access to your own car and appropriate business insurance.
• Willingness to work flexibly, including some evenings and weekends.
• Willingness to take part in appropriate Connect2 outreach and community activities.
• PVG Scheme membership / appropriate Disclosure Scotland check will be required.

This role has occupational requirements for the post-holder to be female and to have an active Christian faith, due to the women-focused nature of the role and Connect2’s Christian ethos.

At Carr Gomm, we have an exciting opportunity for a HR Officer to join our team!

This is an ideal opportunity to gain valuable HR generalist experience within a fast-paced, dynamic team in a Health and Social Care charity.

What are we looking for?

In our eyes, the best HR Officers are creative go-getters with a proactive mind set, who possess excellent communication skills to confidently engage with a diverse client group.

Your main responsibility will be for the recruitment life cycle; managing, co-ordinating and monitoring the Recruitment Process from advertising to the appointment stage whilst being in line with Safer Recruitment.

However, you will also become involved in the broader work of the HR team through contributing to a range of HR generalist tasks including, but not limited to, employee relations, compliance, HR Information, learning and development. You will be able to manage a diverse workload and prioritise the tasks depending on the deadlines.

You will demonstrate and promote the Carr Gomm’s values in your day-to-day work, with a person-centred approach. These values are Choice, Control, Openness & Honesty, Interdependence, Respect, Kindness and Compassion.

We expect that you will have a relevant HR qualification, currently undertaking one or will have some relevant HR experience. You will also be able to manage a diverse and busy workload and work to tight deadlines.

Additional Benefits

• 35 days holiday per year, increasing to 40 days with length of service
• Enhanced maternity, paternity, adoption, and sick leave
• A Defined Contribution pension scheme, with incremental employer contributions
• Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
• Free Blue Light Card (giving access to thousands of discounts and promotions)
• Membership of a credit union
• Cycle to work scheme; and more!

Partick Housing Association is one of Scotland’s highest-performing Registered Social Landlords, with a strong reputation for excellent customer service, financial strength, high-quality homes and investment in our communities. We are committed to providing safe, sustainable and well-maintained homes while delivering value for money for our tenants and stakeholders.

We are looking for an enthusiastic and skilled Asset Officer to join our Investment Team and play a key role in delivering our ambitious asset management and investment programmes.

About the Role

Working closely with the Asset Manager, you will help deliver efficient, compliant and customer-focused asset management services across our housing stock. You will support the planning and delivery of investment and improvement programmes, ensuring our homes continue to meet high standards and evolving regulatory requirements.

Your responsibilities will include:

• Supporting planned maintenance and capital investment programmes.
• Managing contractors, monitoring performance and ensuring value for money.
• Assisting with procurement, contract administration and project delivery.
• Maintaining and analysing stock condition and asset data.
• Supporting compliance, health and safety and tenant safety requirements.
• Monitoring budgets and performance information.
• Working collaboratively with tenants, contractors and colleagues to achieve excellent outcomes and customer satisfaction.

About You

We are looking for someone who combines technical knowledge with excellent customer focus and communication skills.

You should have:

• An HNC qualification (or equivalent) in a relevant technical, construction, surveying, asset management or property-related discipline, or substantial relevant experience.
• Experience of property maintenance, planned works, contractor management or housing asset management.
• Strong organisational, analytical and problem-solving skills.
• Knowledge of health and safety legislation and compliance requirements.
• The ability to manage competing priorities while maintaining excellent customer service standards.
• Good ICT skills and experience of working with performance, asset or property-related information systems.

Why Join Partick Housing Association?

At Partick Housing Association, our people are at the heart of our success. We offer a supportive and collaborative working environment together with an excellent benefits package including:

• EVH Grade 7 salary of £42,707 – £46,895
• 40 days annual leave (25 days annual leave plus 15 public and local holidays)
• Flexible working and flexitime arrangements
• SHAPS pension scheme with 10% employer contribution
• Learning and development opportunities

This is an excellent opportunity to contribute to a respected housing association that consistently seeks to improve services, invest in homes and support our communities.

If you are passionate about housing, asset management and delivering excellent customer outcomes, we would love to hear from you.

Upside is a Scottish Government funded programme delivering inclusive voluntary throughcare services across Scotland for men, women and young people serving a short-term sentence or following a period on remand. A collaborative and relationship-based partnership model underpins delivery in supporting people to achieve positive outcomes for both them and wider communities. We are recruiting for two skilled and experienced colleagues who can demonstrate a commitment to providing high quality through-care services to join our Barnardo's delivery team.

• We are looking for 2 throughcare community workers covering the Tayside area supporting females and young people
• Being educated to at least SVQ level 3 or equivalent is desirable.
• Experience of supporting individuals in a community setting,
• A current driving licence and use of a car for work as well as being computer literate with proficient experience of Microsoft tools are essential.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

At The National Lottery Community Fund we are passionate about strengthening communities and improving lives. We are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage.

To help us in supporting communities in Scotland, we are now looking for a motivated Policy Engagement Manager with a strong understanding of the social policy context in Scotland, and the environment in which our grantholders operate.

You will play a key role in shaping and strengthening our engagement with government, voluntary and community sector organisations, and funding partners. Working closely with the Head of Policy Engagement in Scotland, you will help build influential relationships, provide strategic policy insight, and ensure that the experiences of communities inform our funding and development priorities. You will play a key role in enabling the Fund to use our insight, position and influence in Scotland to celebrate and promote the power and expertise of communities.

Key Responsibilities

As Policy Engagement Manager, you will be an excellent relationship-builder with a strong understanding of the voluntary, community and social enterprise sector. You will be comfortable working across complex stakeholder environments and translating policy developments into practical insight, including providing insight and policy context to inform medium and long-term funding initiatives across the UK.

You will develop a thorough understanding of the policy environment relating to our four community-led missions and our commitment to addressing poverty, discrimination and disadvantage through an equity-based approach.

You will maintain a broad understanding of the policy and social context in which our grantholders operate, convening grantholders and stakeholders to explore shared challenges and opportunities. We’re looking for someone who is values-driven, passionate about the Fund’s purpose and deeply committed to equity, diversity and inclusion. We invite you to join our team and contribute your skills and experience to creating lasting change for communities and society.

Regular travel around Scotland is expected, as well as some travel to other parts of the UK to connect with colleagues. We offer a flexible and supportive working environment and an excellent all-round benefits package.

Essential Criteria

• Experience of engaging with government, public sector, VCSE or funding stakeholders.
• A strong grasp and knowledge of the policy environment and the developing issues and themes relevant to our Missions and grantholders in Scotland.
• Experience of analysing and interpreting policy and political developments.
• Demonstrable strategic influencing skills.
• Strong communication including written communication and facilitation skills, with the ability to engage diverse audiences.
• Ability to work collaboratively across teams and contribute to strategic planning and development.
• Understanding of the use of digital tools and systems to manage relationships, share information and support policy development.
• Experience of project management

Ben View is seeking a Community Development Worker to support the delivery and development of inclusive community programmes that make a real difference locally. Working closely with the centre manager, you will engage directly with participants, volunteers, and partners to ensure programmes are welcoming, effective, and responsive to community needs.

Key Responsibilities

• Support the planning, delivery, and evaluation of community programmes, including youth activities, family initiatives, food and warm hubs, garden projects, and themed groups.

• Lead or assist activities and workshops, ensuring a safe, supportive, and inclusive environment for all participants.

• Build strong relationships with community members, gather feedback, and contribute to future programme development.

• Develop links with local organisations and help identify gaps in services.

• Assist with monitoring, evaluation, and outcome reporting.

• Maintain accurate programme, participant, and volunteer records.

• Support health and safety procedures, including risk assessments.

• Contribute to funding applications, fundraising activities, and budget monitoring.

• Promote equality, diversity, and accessibility across all services.

• Work collaboratively with staff, volunteers, and external partners.

About You

Essential:

• Experience working with diverse community groups and an understanding of community development principles.

• Strong communication and interpersonal skills.

• Ability to work collaboratively and manage challenging situations with empathy and professionalism.

• Knowledge of relevant legislation, policies, and best practice in community and volunteer work.

• Confident using Microsoft Office and digital tools.

Desirable:

• Experience in youth work, family services, or similar community programmes.

• Understanding of fundraising, grant applications, and health and safety requirements.

Are you looking for a role in which you will improve the lives of families in your community? A role that enables you to work differently, build your knowledge and skills and feel valued by clients, colleagues and the organisation you work for?

It’s an exciting time to be part of Scottish Huntington’s Association with the implementation of Standing Tall: A Strategy For Growth 2023 – 28 to transform the care and support of Huntington’s families, expand services, raise awareness and deepen our involvement and support for world-leading research and clinical trials.

We are looking for a Health and Social Care professional to join our nationwide network of Huntington’s Disease Specialists to provide care management, specialist assessment and emotional support to individuals and families across Scotland.

Working in partnership with local Health and Social Care teams, you will also provide advice, training and education to professionals and voluntary agencies involved in all aspects of Huntington’s disease care.

The successful candidate will be enthusiastic and motivated to have a positive influence on the quality of life of the individuals and families they support. This role is open to medical and health and social care staff from backgrounds such as nursing, allied health, social work and medicine. Professional body membership is essential. Previous experience of Huntington’s disease is advantageous but not essential as full training will be provided.

You should be able to work autonomously in this challenging and rewarding position. Good listening, communication and interpersonal skills are vital, as are excellent time keeping and caseload management abilities. Community-based practice knowledge, a driving licence and use of a car complete our list of essential criteria. The successful candidate will be subject to an enhanced disclosure check.

Scottish Huntington’s Association is the only charity in Scotland dedicated exclusively to the care and support of individuals and families whose lives are impacted by Huntington’s disease, an incurable neurological condition with severe and complex physical, mental health and cognitive symptoms.

You will find a values-driven organisation, founded by families for families and recognised at national and international levels for expertise in supporting the Huntington’s disease community.

General

All applicants must be able to demonstrate the right to work in the UK.

The post will be subject to a four-month probationary period.

Out-of-pocket expenses including travel and mileage allowances will be paid on receipt of appropriate claim forms and invoices/receipts.

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen – not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

Job Purpose

The Support Worker role is to support and engage with people to manage and recover their mental health, in line with our trauma-informed approach. You will help people with safer substance use and assist them with the process when they choose to stop. You will assist our people to build a positive network of connections to enable them to gain and sustain their own housing.

As a Support Worker, you will provide work alongside people impacted by homelessness, addiction, mental health challenges and trauma. You will provide guidance and assistance to the people we support to achieve their goals of securing safe housing and accessing the necessary support to feel secure, manage their challenges and live an independent life free from harm or abuse.

Our Preventing Migrant Homelessness programme works with people who are destitute and subject to immigration control, as well as refugees who are at risk of homelessness. You’ll be based in the community, working one to one with individuals to provide person-centred, trauma informed support, linking in with other agencies and partners as required.

You will be part of a new service being rolled out in North Ayrshire, Saffron which is currently running in Glasgow and has had some very good outcomes for young people so to take this model across another local authority will be an excellent opportunity for all involved.

You will work directly alongside our UASC service, Saffron, to provide specialised support to unaccompanied young people. Using a trauma-informed approach, you will deliver practical housing support—helping young people to adjust to living independently, navigate tenancy responsibilities, and build key life skills as they work towards sustainable, independent living. You will also collaborate closely with partner charities and external agencies to offer a safe, holistic support network tailored to the needs of the people we work alongside.

To be part of this team, you will be passionate about changing expectations and experiences of people we support, many of whom have experienced significant trauma and continue to experience exclusion, stigma and racism in Scotland. You will understand the differential impact of race on their experience of services and support. As part of our Preventing Migrant Homelessness team you’ll contribute to the development of our service, provide support to colleagues and work to improve outcomes for the people we support.

This post is part time, working 18.75 hours per week.

Days to be arranged but will be in the Monday - Friday 9.00 am - 5.00 pm perimeter

Job Summary

You will be passionate about supporting and changing expectations and experiences of people we support, many of whom have experienced significant trauma, exclusion and stigma.

As a Support Worker in homelessness services, you'll be instrumental in empowering individuals affected by homelessness, addiction, challenging mental health and trauma. You'll provide compassionate, person-centred support, guiding them towards securing safe and stable housing and developing tools to manage their challenges. Your role is vital in helping people access essential resources, build resilience, and ultimately live a life free from harm and abuse.

As part of our Team, you will be at the forefront of supporting people experiencing, or at risk of, homelessness. You will work collaboratively with partner agencies in a supportive environment. The role involves providing both practical and emotional support, helping individuals to secure accommodation, access benefits, and connect with a wide range of health, wellbeing, and advocacy services.

Our team builds strong professional relationships with local authorities, support providers, and other external partners to ensure our support is coordinated and effective. You will adopt a harm reduction approach, providing advice and Naloxone trained as needed.