Martyn Day MSP is looking for a Constituency Assistant to join his office on a part-time basis based in Grangemouth. As a Constituency Assistant, you will assist with the day-to-day operations of a busy MSP’s office.

The successful candidate will be responsible for a wide range of administrative duties, including managing correspondence, coordinating diaries and meetings, drafting documents and responding to enquiries from constituents and stakeholders. You will assist with parliamentary business and help ensure that all office communications and administrative tasks are handled professionally and effectively.

This is an exciting opportunity to gain hands-on experience in parliamentary processes, administrative tasks and contributing to the work of Martyn in representing his constituents across the Falkirk East and Linlithgow constituency.

Responsibilities

Carrying out general office administration and acting as front of office for enquiries.

• Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
• Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
• Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

Maintaining office records and compliance with data protection.

• Maintaining filing system and managing records.
• Ensuring compliance with data protection legislation and GDPR requirements.
• Ensuring administrative and secretarial support is provided.
• Providing diary management including arranging and coordinating meetings.
• Organising and co-ordinating both online and in person surgeries

Supporting with keeping casework up to date and responding to public enquiries.

• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
• Advocating on constituent’s behalf with relevant bodies to resolve matters.

Reviewing constituent records and documentation in line with casework GDPR requirements.

• Ensuring casework electronic systems are kept up to date in line with GDPR requirements.

Requirements

• Have excellent proven written, verbal and IT skills with accurate attention to detail.
• Be empathetic with the ability to build and maintain relationships with a variety of stakeholders.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Have the ability to foster good working relationships with confidence to understand how the media world operates.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges.
• A strong knowledge and understanding of the Falkirk East and Linlithgow constituency is essential.
• Experience of using caseworker for an MSP or MP would be an advantage, though it is not essential