Why apply for this role?
Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform, designed to make a step change in improving the outcomes for infants, children and young people who need us most. Children’s Hearings Tribunal Members play a vital role in Scotland’s society. They listen and make legal decisions for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.
As Quality Partner, reporting to the Quality Manager you will support the delivery of our ambitious Quality strategy, helping drive continuous improvement and ensure we are delivering effective and high-quality tribunals across Scotland.
This is a fantastic opportunity for an experienced Quality Partner who will use their passion and experience for quality to help drive organisational excellence. This role is pivotal in driving and monitoring consistent, reliable performance and high standards of operational delivery. You will play an important part in supporting our people to make high quality decisions that improve outcomes for infants, children and young people. You will deliver a quality offer that supports the knowledge and behaviours that are required of the Hearing Tribunal.
You will have a track record of delivering evidence-informed projects or services and be ambitious about achieving excellence. You will have skill, experience and enthusiasm with managing complexity and using data to deliver robust approaches to quality, monitoring, evaluation and improvement. Working as part of a small Quality team, you will help build and maintain processes to collect evidence and drive progress through the implementation of our strategic plan.
An experienced and effective leader, you will be working with the National Team and partners and must be able to build collaborative relationships. Through engagement and gathering evidence, you will reflect the experience and perspectives of the volunteer community. You will be committed to listening to the voice of people with lived experience of the care system to shape and influence what we do and how we do it.
You can find our Quality Strategy on our website.
Find a news article in Third Force News about Quality in CHS.
For information on how to apply, please see bottom of the advert.
Your Role
Ensuring an agile and robust quality offer, you will work to influence and collaborate with other functions across CHS including Practice and Standards, Participation, Learning and Local Delivery teams to ensure implementation alignment and relevance of the Quality Strategy and its operational delivery.
You will bring experience of working with project teams, diverse stakeholders and leaders to deliver tangible improvements. You will use this track record to work collaboratively, showing leadership and challenging practice and culture when necessary to deliver quality services. You will have excellent communication skills.
Gathering and communicating evidence and data of what we do well, and where we need to improve is a critical element of this role. Working with colleagues, you will help shape practice and policy. You will also influence learning with effective feedback loops that share good practice as well as understanding from situations when CHS has not fully met the expectations of children and young people.
You will play a key role in working with our Tribunal Delivery Managers, as well as supporting our network of 130 Panel Practice Advisor volunteers who work with CHS to improve quality.
Our Positive Outcomes Directorate team
This role sits with the Positive Outcomes directorate, which also includes Practice and Policy, Participation, Complaints and feedback and Learning. The role of the team is to engage with our strong volunteer community, and to raise the profile of who we are and what we do. You will collaborate with other departments and teams across the wider organisation.
Life at CHS
Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 9 regional teams, made up of volunteers who support Panel Members in their local communities.
As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.
You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.
Diversity and Inclusion
CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.