We are looking for a Mentor Services Coordinator to support our volunteer mentors in South Lanarkshire.

About the role

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.

Key responsibilities:

• Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
• Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you

• Customer service experience
• Based in South Lanarkshire
• Experience of or strong interest in working or volunteering in the charity or third sectors
• An understanding of young people and educational settings
• People person with excellent communication and listening skills and empathy
• Well organised with great administrative skills and attention to detail
• Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Em

We’re looking for a friendly, motivated person to join our team! You’ll be based across the Glasgow, East Renfrewshire and South Lanarkshire areas, focusing on recruiting local volunteers to become mentors. You’ll do this by engaging with the local community and building great working relationships with local businesses, public services and other organisations.

You’ll work closely with our Partnerships Manager and local teams to engage with local organisations and people to promote the MCR Pathways programme. Your main goal is to find committed volunteers who will mentor a young person at a local school. This means meeting with them for just one hour a week during term time for at least one year.

Key Responsibilities

• Find and recruit new volunteer mentors by connecting with people and groups in local communities
• Attend events (in person and online) to present to and engage with potential volunteers,
• Clearly explain the charity’s work and the great difference it makes for both young people and mentors. You’ll build positive relationships with potential mentors through meetings and presentations.
• Work with the wider MCR Team, schools, and partners to make sure our mentor recruitment efforts are right for each local area.
• Help promote MCR Pathways recruitment campaigns across your local area.
• Keep accurate records of all your activities in our system to track our progress.

About You

• You’re great at building positive relationships with both organisations and individual people.
• You are confident in giving engaging presentations about our work to different groups and individuals.
• You can work well on your own and as a vital part of a team.
• You strongly believe in the potential of young people and act as a positive, committed role model.
• You have good knowledge of the local area, including community groups, employers, and local organisations.

It would be helpful if you have some experience in mentoring, volunteering, or working in the charity sector. Most importantly, you should be a “people person”, open-minded, and happy talking to large groups as well as having one-to-one chats.

About Us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include:30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary, Living Pensions Employer.