Help People Regain Financial Control

At Money Matters, we believe everyone deserves financial security, dignity and access to high-quality advice when they need it most.

We're looking for an experienced and motivated Debt Adviser to join our team and provide practical, person-centred support to individuals and families experiencing financial hardship.

Every day you'll help people manage debt, maximise income, improve financial wellbeing and build a more secure future.

About the Role

As a Debt Adviser, you will provide specialist debt advice and support to clients facing a range of financial challenges.

Your role will include:

• Providing debt advice and casework

• Supporting clients to access appropriate debt solutions

• Negotiating with creditors and debt collection agencies

• Maximising household income through welfare benefits and other financial support

• Supporting budgeting and financial capability

• Undertaking benefit entitlement checks

• Managing a varied caseload and maintaining accurate records

• Working collaboratively with colleagues and partner organisations

At Money Matters, we believe everyone deserves financial security, a warm home and access to high-quality advice when they need it most.

We're looking for an experienced and motivated Energy & Financial Wellbeing Adviser to join our team and provide holistic support across energy advice, welfare rights and money advice.

Every day you'll help people access vital income, reduce household costs, improve financial wellbeing and build more secure futures.

About the Role

You will provide practical advice and support to individuals and families experiencing financial hardship, helping them to:

• Reduce household energy costs

• Access grants, discounts and energy assistance schemes

• Maximise income through welfare benefits and financial support

• Improve budgeting and financial capability

• Address debt and financial difficulties

• Access the support they are entitled to

You will manage your own caseload, maintain accurate records and work collaboratively with partner organisations to achieve positive outcomes for clients.

We are looking for someone with:

• Experience providing welfare rights, money advice, debt advice or related advice services

• Good knowledge of Universal Credit and other social security benefits

• Experience supporting clients with income maximisation and benefit applications

• Strong communication and interpersonal skills

• Excellent organisational and case management skills

• A person-centred and compassionate approach

• Good IT and digital skills

Experience providing energy advice would be advantageous but is not essential.

A PVG Disclosure is essential for this position.

Help People Secure the Support They Are Entitled To

At Money Matters, we believe everyone deserves financial security, dignity and access to high-quality advice and representation when they need it most.

We're looking for an experienced and passionate Tribunal Representative to join our Financial Inclusion Team and help individuals challenge decisions, secure their rights and access vital financial support.

Every day you'll support people facing financial hardship by representing them through the appeals process and helping them achieve positive outcomes at Social Security and Disability Benefit Tribunals.

About the Role

You will provide specialist welfare rights advice, advocacy and representation to clients challenging benefit decisions.

The role will include:

• Preparing Mandatory Reconsideration requests

• Preparing appeal submissions and supporting evidence

• Representing clients at Social Security and Disability Benefit Tribunals

• Providing specialist welfare rights advice and casework

• Maximising household income through benefit entitlement and financial support

• Supporting clients to access grants and additional sources of assistance

• Managing a varied caseload and maintaining accurate records

• Working collaboratively with colleagues and partner organisations

What We're Looking For

We are looking for someone with:

• Experience providing welfare rights advice

• Experience preparing Mandatory Reconsiderations and appeals

• Experience representing clients at tribunal hearings

• Strong knowledge of Social Security Scotland and DWP benefits

• Experience supporting income maximisation

• Excellent communication, advocacy and report-writing skills

• Strong organisational and case management abilities

• A commitment to delivering excellent client-centred services