About Harbour Homes

Harbour Homes is Leith and north Edinburgh’s biggest social landlord, providing thousands of affordable homes from Portobello to Granton and everywhere in between. We’ve been contributing to the regeneration of local areas since 1975, and it’s our mission to: ‘make a positive impact on people’s lives from our home in Leith by providing affordable homes and services, and helping to support resilient communities.’

About the role

This is a brilliant opportunity to join our Placemaking Team at Harbour Homes.

The primary purpose of this role is to ensure Harbour tenants are provided with opportunities to engage with Harbour in a meaningful and impactful way to support continuous improvement.

The role holder will be accountable for:

• Encouraging and supporting our Registered Social Landlord tenants to participate in, influence (individually or collectively) and scrutinise decisions taken by us which affect them
• Engaging with relevant management and staff to coordinate tenant participation, engagement and information gathering activities
• Raising awareness of the importance and impact of tenant participation among staff to support a culture of proactively seeking out, listening to and acting on tenants’ views and experiences to improve our services
• Identifying and implementing approaches which ensure that we meet and exceed regulatory requirements for tenant participation
• Encouraging our mid market rent tenants and other customers to get involved at an appropriate level

The role holder will be expected to contribute to effective team working and provide high quality customer service

About you

• Have experience of working in a role where engagement with customers to obtain business intelligence has been a key element of the role
• Have experience of building effective collaborative working relationships with customers and colleagues
• Have experience of engaging with hard-to-reach groups.
• Be Educated to a Scottish Credit and Qualifications Framework level 8 (HND level or equivalent) in a relevant subject or progressing towards full membership of a relevant recognised professional body

Disclosure

A basic disclosure check is required. This role is covered by the Rehabilitation of Offenders Act 1974.